Tech Support: Your Best Friend

Learning Outcomes How to increase efficiency by enhancing electronic processes. How these initiatives impacted productivity and provided easier access to services for students and faculty. Strategies to communicate processes across campus community. AACRAO Technology & Transfer Conference 2017

Why? Increase Productivity Decrease Processing Time Track Data Establish Better Working Relationships with Academic Areas Department Chairs Deans Office University Advising Council AACRAO Technology & Transfer Conference 2017

Timeline 2010 Office of Transfer Articulation 1 Director, 2 Credit Evaluators 2012 Distance Education Credit Evaluator & Jump Start Coordinator 2013 Jump Start Coordinator, permanent 2014 Office of Transfer Services Transition Advisor, Associate Director, Administration Assistant AACRAO Technology & Transfer Conference 2017

Organizational Chart AACRAO Technology & Transfer Conference 2017

Responsibilities Customer Service Evaluate Credit Maintain Equivalency Guide Visiting Course Requests Petitioning for Credit AACRAO Technology & Transfer Conference 2017

How it happened Identify need to improve office efficiencies Record recommendations/issues Wish list for improvements Get your IT team involved! IT unit assigned to Enrollment Management Develop relationships Share process AACRAO Technology & Transfer Conference 2017

Technology Improvements Visiting Coursework Petition for Credit Equivalency Guide AACRAO Technology & Transfer Conference 2017

Visiting Coursework: Before Challenges No institutional policy for the process No clear process for routing requests to Dean’s office for approval Students had no guarantee that credit would be applicable to degree program Students had to complete hard copy form and submit to office (fax, email, in person) Inability to track requests AACRAO Technology & Transfer Conference 2017

AACRAO Technology & Transfer Conference 2017

Visiting Coursework: Now Allows students to request a course via their student account Electronically routes request to Dean’s office for review Notifies student via email once decision has been made Emails for approved courses also include Transient Approval Form Reporting capabilities AACRAO Technology & Transfer Conference 2017

AACRAO Technology & Transfer Conference 2017

Visiting Coursework Results: Process developed for Visiting Coursework Supported Academic Policy Efficiency Provided for consistency AACRAO Technology & Transfer Conference 2017

Petition for Credit Then Challenges Hard copy through intercampus mail requiring signature of Department Chair No efficient tracking mechanism Manual/paper driven Individual emails sent to each student AACRAO Technology & Transfer Conference 2017

Petition for Credit Now Course is pulled from Banner student credit evaluation to electronic form that allow Department Chair to enter decision Sends email notifications to students Report of all requests/decisions for tracking purposes Future enhancement – allow students to submit information electronically AACRAO Technology & Transfer Conference 2017

Petition for Credit Now Results Electronic decision making minimizes paper View decisions without accessing imaged document Report of all request/decisions for tracking purposes Future enhancement – allow students to submit information electronically AACRAO Technology & Transfer Conference 2017

Equivalency Guide Goals Wanted the ability for students to see how courses met General Education requirements Search capability needed to be enhanced Allow student to build preliminary evaluation AACRAO Technology & Transfer Conference 2017

Equivalency Guide Results: Variable search that allows student to search by Appalachian course or course from their home institution Hover capability that shows any attributes that reflect General Education requirements Students can now build a preliminary evaluation from the guide AACRAO Technology & Transfer Conference 2017

Questions? AACRAO Technology & Transfer Conference 2017

Contact Information Selena Dollar (dollarsr@appstate.edu) Jenna Reed (reedjr@appstate.edu) Office of Transfer Services www.transfer.appstate.edu