Presented by Jenifer Lambert It’s Okay to Be the Boss Presented by Jenifer Lambert
A Boss is Not a Parent You don’t fire your kids. Love for your kids is unconditional. Your employees already have parents. Treat your employees like kids and…
Your issues with your employees are 100% your issues.
Let’s Start With a New Premise Your employees are adults. They want to be successful. You’re in charge.
Hiring
”If you want a long happy marriage, pick the right person.”
Which horse do you like?
Hire For Results KPI "Do" "Done" KSAs Who
Start with KPIs What business result does a recruiter need to produce for your business to stay employed?
KPI "Do" "Done" KSAs Who
What do I need to do to hit my KPI’s? Initiate contact Hit sales goals Make connections Build trust Excellent communication…
Where’s the Evidence? Work history Demonstrations Testing Behavioral interview
KPI "Do" "Done" KSAs Who
Train to Win
Word of Caution Don’t overdelegate or abdicate training!
“The responsibility of the trainer isn’t just to make sure training is delivered but to make sure that training is absorbed.” --Someone smarter than me
Go Do Report Back Praise/ Correct Teach Skill
Thoughts on Training Training IS your job. Train to a result. Doing the work is part of the training. Build skill on top of skill. Resist the urge to overdemonstrate
The Power of Praise Immediate Specific Impact Effort not just outcome
The Power of Honesty Honest feedback is the moral obligation of leader.
Performance Management
Meeting Rhythm Daily plan & priorities Weekly 1/1 Weekly KPI review
Planning is a Skill Written Daily Prioritized Non-negotiable
Weekly 1/1 Training Coaching Praise Big Picture Two-Way Agenda
Weekly KPI Review Self-Reported Visible Public
A Word About Open Door Policies Create “Office Hours” Make appointments with yourself. You reward with attention.
“Off Boarding” Is it Time? Aptitude or effort? Know your Achilles Heel.
Activity Everyone should have 3 sheets of blank paper. Everyone should have a pen. Have fun! Draw a happy pig.
Draw a Happy Pig
Draw a Better Happy Pig
Draw an Even Better Happy Pig
Your team is a direct reflection on you as a leader.