2017 NERAOC Conference Kyle Flinn – Program Director Nexus@Mizzou℠ 2017 NERAOC Conference Kyle Flinn – Program Director

Extension Directors are Embedded in Each of These Colleges or Programs MU Extension Continuing Education Units That Receive Minimal Financial Support from Extension Extension Directors are Embedded in Each of These Colleges or Programs 2

Program Goals 3 EASY TO USE; CUSTOMER FOCUSED SINGLE SHOPPING CART SINGLE PLACE FOR PROGRAM CONTENT EASY TO USE; CUSTOMER FOCUSED RELATIONAL MARKETING ACROSS DEPARTMENTS SINGLE SHOPPING CART HISTORIC VIEW OF USE OF SERVICES 3

The Technology Platforms Events 4

Systems Integration 5

Interest Area Focus Extension Homepage Interest Area Landing Page 6

The Customer Experience Magento is the user interface, manages websites, content and single sign-on to all systems Online courses are shown in Magento Once selected or paid for, access is granted Relevant events are shown in Magento Once selected, registration takes place in Cvent 7

Transformation High impact programs necessitate simultaneous conversations about systems, people and process! Systems Total cost of ownership People Where work gets done Process Systems People Process Address process opportunities 8

Systems Support Decentralization Centralization 9

Deployment Timeline 1Q 2017 2Q 2017 3Q 2017 4Q 2017, 2018 - 2019 May June August Migrate early adopters Optimization Continue migrations Early adopters go live on all platforms Planning with early adopter groups, harden migration processes, construct back-office PeopleSoft integration Plan, Construct, Migrate, Optimize, Repeat 10

Nexus@Mizzou℠ Questions? 11