Performance Achievement a quick reference guide to USING CORE COACHING SKILLS IN THE PERFORMANCE ACHIEVEMENT CONVERSATION 2

Core Coaching Skills for Performance Achievement Building rapport Listening Using your intuition Asking questions Giving feedback In order to get the best from any meeting you need to develop a rapport with your staff member You need to be able to actively listening to what they are saying You need to use your senses and be intuitive e.g. What I am sensing you say is........ Have effective questioning skills e.g. Open questions - Who, Where, How etc. Be able to give feedback in a constructive way.

Listening Internal listening – We listen to the words the other person is saying but the focus is on what it means to me. Focused listening -Is directed at the person, you listen to their words, their expression and their emotion for everything they bring Global listening - Is being on he same wavelength and with the persons agenda in mind. Listening is a crucial skill for your Performance Achievement conversation and is essential for any meeting. Without you truly listening to your staff member then the PA conversation will not be successful. There are three levels to listening and we are not always the best at listening and we are often formulating a response to what we are hearing before the person has finished therefore we are not actively listening. We need to hear what is said and to what is not being said. We should strive to be focused or global in our listening and then we can decide on the questions we need to ask.

Questioning Powerful questioning has the ability to Shift a persons thinking from problem to solution Elicit creativity Challenge the person to think differently Generate forward movement Empower a person to act Questioning is a key skill and by using powerful questions we can get back the best responses What do we mean by powerful questions:- How would you pull this together? How else could you handle this? What resonates with you? What will you take away from this? How do you think you could improve the situation? What have you tried so far? What is just one more possibility? What other thoughts/feelings do you have about it? How will you know you have reached it? What are your other options? What seems to be the obstacle? What are the key steps that will lead you to your goal?

Goal setting G - What is the goal? R - Is it a reality O - What opportunities are open to you W - Are you willing to take the steps necessary to achieve the goal Elicit greatness Goals are something you want to achieve that are aligned with the organisations goals. They should be achievable even if they are challenging. When setting goals you can use the GROW model as a way to us powerful questions in your performance Achievement conversation. What is the goal ?- – Where are we right now? What do you want to achieve? When will you do that? What is the reality ? – What is possible? What is exciting to you about this? What’s stopping you? What are the Opportunities - What are the opportunities here? What are the possibilities? What are the challenges here? How Willing are you? - What action will you take? Where do you go from there? What is your motivator?

Performance Achievement a quick reference guide to USING CORE COACHING SKILLS IN THE PERFORMANCE ACHIEVEMENT CONVERSATION 7