KNOWLEDGE MANAGEMENT (KM) Session # 32

An Overview of KM Solutions Processes KM Systems KM Mechanisms and Technologies KM Infrastructure

KNOWLEDGE ARCHITECTURE People Core : Evaluate current Data / Info / Documents in use by staff Identify K. Centers and Content Technical Core: The total technology required to operate the knowledge environment Content People Technology

Knowledge Content Centers . Competition Data . Sales Volume . Leading Sales Information . Job openings . Benefits 1. Human Resources 2.Sales 3.Customer Service . Strategies . Tools . R & D . Advertising 4.Marketing . Complaint Rate . Satisfaction Information

KNOWLEDGE ENVIRONMENT, TECHNOLOGY, & E-WORLD

E-WORLD’s 1. Internet 2. Intranet 3. Extranet 4. Groupware 5. Portals

Role of Internet, E-World and KM Internet integrates Systems and Networks Offers a variety of services Allows sending Data, Info, K, Ideas, & Messages to multiple Persons/Org. simultaneously Accommodates Knowledge Exchange and Communication

Benefits of the Internet Doing business fast Gathering opinions and trying out new ideas Leveling the playing field Providing a superior customer service and support resource Supporting managerial functions, spreading ideas

Limitations of the Internet Security , privacy , and vulnerability Exposure to fakes and forgeries Hackers threatening the integrity of files , ideas and transactions

E-World and Intranet Intranets Internet technology to serve the internal needs of an organization Superior to traditional internal communication systems Link knowledge workers and smart managers around the clock Automate intra-organizational data traffic Justified when there are 100 or more employees Justified when knowledge transfer must reach its destination in a hurry

What is an Intranet? Set of network services based on Internet technology Accessible only within an organisation Has a standard central point of access Based on a thin-client computing model – ie Internet technology using the browser as the front-end to many different services Typically isolated from the wider Internet by physical means – ie routers/firewalls Diagram represents the network of users – these may be human or computer Internal nodes may be net suppliers of information Information from external sources may be incorporated into the mix

Intranet Components Documents – eg HTML pages, PDF, Word processing, etc. Database contents Web-enabled applications User information Email, calendar, address book Discussion forums Videoconferencing Etc. Etc.

Intranets to deliver Knowledge Learning Methods to employee community