Training programme for library staff Financed by The Swedish International Development Agency (Sida) In cooperation with The National Library of Sweden, The Ministry of Culture, Sports and Tourism, Vietnam and The Ministry of Information and Culture, Laos

Module 1: Role of the library in Society

Defining the public library A public library is an organization established, supported and funded by the community, either through local, regional or national government or through some other form of community organization. (Public Library Manifesto, 1994)

The purposes of the public library The primary purposes of the public library are to provide resources and services in a variety of media to meet the needs of individuals and groups for education, information and personal development including recreation and leisure. (IFLA Guidelines for Public Libraries, 2000)

The Public Library The public library is the local centre of information, making all kinds of knowledge and information readily available to its users (Public Library Manifesto, 1994)

Library users and non users Meeting the needs of the user Identifying potential users Analysing user needs

Access to information Access for all Local needs Local culture

Library collections Collection development Collection management policy Content of the policy

Range of resources Collections Formats Collection development Criteria for collections Collection maintenance principles Acquisitions and discards Standards for book collections Special collections

Book donations What is the content of book donations Criteria for book donations The effect of book donations

The Book Chain CREATION Authors READING Readers PUBLICATION Editors DISTRIBUTION Booksellers / Libraries PRINTING Printers

To identify special target groups Meeting the needs of the users Identifying potential users

Services to special target groups Potential users, who for whatever reason, are unable to use regular services of the library have a right to equal access to library service. The library should, therefore, establish ways of making library material and services accessible for these users. (IFLA Guidelines for Public Libraries, 2000)

Library statistics and measurement Performance indicators Usage indicators Resource indicators Human resource indicators Qualitative indicators Cost indicators Comparative indicators

Performance measurement Input Output Benchmarking

Training programme for library staff Financed by The Swedish International Development Agency (Sida) In cooperation with The National Library of Sweden, The Ministry of Culture, Sports and Tourism, Vietnam and The Ministry of Information and Culture, Laos

Module 2: Library management and promotion