MiContact Center Why We Win Name Title Date.

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Presentation transcript:

MiContact Center Why We Win Name Title Date

Industry Leadership and Growth

Mitel Today

Mitel’s Industry Leadership & Growth

Mitel for Superior Customer Experience CRM.com LEADER #3 WORLD CONTACT CENTER MARKET <100 Agents (MZA) CHALLENGER 623,000 Agent Seats 34,000 CUSTOMER EXPERIENCE FOR 15,500+ BUSINESSES WORLDWIDE CLOUD AGENTS

MiContact Center Why We Win

40+ years of innovation Reason #10 Don’t discount the heritage features!

Reason #9 Large reference base

Flexibility Reason #8 Professional Services Organization Open Architecture Proven API’s Open Database Access

Reason #7 Intuitive Single point of administration and configuration (YourSite Explorer) Drag-and-drop workflow design Agent and supervisor interfaces

Flexible deployment model Reason #6 Flexible deployment model Premise Cloud Appliance Industry Standard Software Virtual Mitel telephony platforms and Microsoft Lync/Skype for Business

Rich feature set Reason #5 “Better together” feature set MiCollab UC MiVoice Call Recording CRM integrations Mitel OIG Web & desktop clients Interactive Contact Center Forecasting Scheduling Interactive Visual Queue Auditor Unlimited Supervisors

Mitel commitment Reason #4 Acquisitions Research and development Contact center experts worldwide Designated sales and marketing

Reason #3 Market position

Complete solution Reason #2 Rich Unified Communications Resiliency Platform Agnostic Collaboration Contact Center Rich Phones Voice Documentation Predictive Dialer Cloud Offering

Trusted experts Reason #1 39% 22% 21% 18% Sales Person Competency Complete Solution Product Quality Price

Top 10 Reasons Customers Choose MiContact Center Sales Person Competence Complete Solution Superior Value for the money Commitment to the Contact Center Complete Rich Feature Set Flexible Deployment Ease of Use Intuitive Flexibility – Open architecture Large Reference Base 40 Years of Innovation