Operations Management WFP Logistics, We Deliver

Lesson Plan: Operations Management LEARNING OBJECTIVES: By the end of the session, participants will be able to: Describe the resources required to manage an emergency operation Describe the main activities of a manager in emergency operations Describe the requirements to get a supply chain operating Structure Timing Activities Introduction 5 minutes Explain lesson objectives Phases of a Response 10 minutes Discuss the management of an operation (tracking commodities, managing resources, monitoring and evaluating and supply chain optimization) Exercise: Question and Answer 30 minutes Facilitator asks a series of questions to the class and follows up with examples and explanations after asking each question. In one sentence, explain what management means to you? / What are the 5 key activities of a manager? / What you need to get your supply chain working / List the differences of supply chain management between the push and the pull configuration of your operation Managing the Situation Discuss the management of people, assets, financial resources Working with Others Discuss the benefits of working with others (info sharing, joint planning and assessments, shared infrastructure, resource mobilization and shared expertise) Lesson End/Plenary EVALUATION / RECAP QUESTIONS: The facilitator should ask the questions below, or similar questions to the class to recap the lesson to ensure participants have understood the lesson content. What are the key activities of a manager? What are the key elements for managing people? What are some of the benefits of working with others? Total Lesson Length 90 minutes   This slide is for the facilitators reference only. This slide should be hidden from the workbook and from the class presentation DO NOT PRINT IN WORKBOOK DO NOT DISPLAY IN CLASS

Lesson Objectives By the end of this lesson, you will be able to: Describe the resources required to manage an emergency operation 1 2 Describe the main activities of a manager in emergency operations 3 Describe the requirements to get a supply chain operating

Operational Management Operations Management Phases of a Response Plan Execute Manage Develop Mobilize / Implement Set-up Manage, Monitor & Evaluate Operational Planning Implementation Operational Management Operations Management Link with Programmes

Operations Management “the art of getting things done through people”* In groups, in one sentence, explain what management means to you? 5 minutes DO NOT PRINT IN WORKBOOK “the art of getting things done through people”* *Mary Parker Follet, 19th Century

Operations Management Achieving the objectives through people and resources. What are the five key activities of a manager? 5 minutes DO NOT PRINT IN WORKBOOK Planning Organizing Directing Controlling Communicating Elements of good management

DO NOT PRINT IN WORKBOOK Getting Things Done In groups, define what you need to mobilize a supply chain in emergencies. 5 minutes DO NOT PRINT IN WORKBOOK

Operations Management Getting things done through people. The situation DO NOT PRINT IN WORKBOOK Managing People Assets Financial Resources Working with others

Managing the Situation In groups, list the differences of supply chain management between the push and the pull configuration of your operation 5 minutes DO NOT PRINT IN WORKBOOK

To have the right people at the right time at the right place Managing People To have the right people at the right time at the right place 1 Staff Recruitment 2 Leading Teams 3 Appraisal & skills development 4 Stress Management

Managing Assets Managing the flow Flow of goods from supplier to beneficiaries Flow of information across the supply chain

Managing Financial Resources Organizing Planning Communicating Directing Controlling Defining, controlling and investigating variances of costs

Budgeting Variable Fixed Indirect Costs Direct Costs

Controlling Variance Analysis Corrective Action Financial Records

Working Together Information Sharing Resource Mobilization Joint Assessments Capacity Building Joint Training Shared Expertise Joint Planning Shared Infrastructure

DO NOT PRINT IN WORKBOOK Recap Lesson Recap Lesson Questions: 1 What are the key activities of a manager? DO NOT PRINT IN WORKBOOK 2 What are the key elements for managing people? 3 What are some of the benefits of working with others?

Questions WFP Logistics, We Deliver