The Philippine Quality Award Program 3/22/2017 Orientation on: The Philippine Quality Award Program Property of Department of Trade and Industry – Competitiveness Bureau ALLPPT.com _ Free PowerPoint Templates, Diagrams and Charts

What is Philippine Quality Award? 3/22/2017 What is Philippine Quality Award? PQA is the highest level of national recognition for exemplary organizational performance patterned from the Baldrige Performance Excellence Program (BPEP) of the US and those in Europe & Asia.

What is Philippine Quality Award? 3/22/2017 What is Philippine Quality Award? Promotes Performance Excellence through the adoption of PQA Criteria; Offers an assessment tool to evaluate organizational processes and performance results; and Provides training for organizations and would-be assessors & best practice sharing conferences

Performance Excellence Definition 3/22/2017 Performance Excellence Definition An integrated approach to organizational performance management that results in: delivery of ever-improving value to customers and stakeholders, contributing to ongoing organizational success; (2) improvement of your organization’s overall effectiveness and capabilities; and (3) learning for the organization and for people in the workforce. 

Successful Organization 3/22/2017 Systems Perspective Visionary Leadership Delivering Value & Results Customer Focused Excellence Ethics and Transparency Successful Organization Valuing People Societal Responsibility Organization Learning & Agility Management by Fact Focus on Success Managing for Innovation

Performance Excellence Framework – A System Perspective 3/22/2017 Performance Excellence Framework – A System Perspective The Organizational Profile sets the context for your organization. It serves as the background for all you do. The Leadership triad (Management, Planning, and Customers) emphasizes the importance of a leadership focus on strategy and customers. The Results triad (Workforce, Operations, and Results) includes your workforce-focused processes, your key operational processes, and the performance results they yield. The System Foundation (Measurement, Analysis and Knowledge Management) is critical to effective management and to a fact-based, knowledge-driven, agile system for improving performance and competitiveness. All actions lead to Results – a composite of product and process, customer- focused, workforce-focused, leadership and governance, and financial and market results. The basis of the Criteria is a set of Core Values and Concepts that are embedded in high-performing organizations.

Benefits to the Applicant Organizations 3/22/2017 Benefits to the Applicant Organizations Outside perspective of organization’s Strengths and opportunities for improvement Thorough evaluation and review by experts & panel of assessors Feedback Report to guide your organization’s quality & productivity Improvement

Benefits to the Applicant Organizations 3/22/2017 Benefits to the Applicant Organizations Increase employee involvement, customer satisfaction & retention Benchmark for exceptional management practices Achieve performance results

Program Beneficiaries 3/22/2017 Program Beneficiaries National Line Agencies Government Owned & Controlled Corporations Local Government Units State Universities and Colleges Other Government Agencies PUBLIC SECTOR

Program Beneficiaries 3/22/2017 Program Beneficiaries Agriculture Manufacturing Pharmaceutical Medicines Consumer / Industrial Goods Foods / Processed Foods Electronics Services Educational Institution Healthcare Institution Financial Institution Other Industries PRIVATE SECTOR Small / Medium / Large Enterprise

Eligibility Determination Submission of Application Report 3/22/2017 PQA Assessment Process Eligibility Determination Initial Consensus Review Independent Review Site Visit Review Final Judges Review Submission of Application Report Pre-Site Visit Review Final Consensus Review

120 85 85 90 85 85 450 PQA Scoring System LEADERSHIP STRATEGY 3/22/2017 PQA Scoring System 120 LEADERSHIP 85 STRATEGY 85 CUSTOMERS 90 MEASUREMENT, ANALYSIS, AND KNOWLEDGE MANAGEMENT 85 WORKFORCE 85 OPERATIONS 450 RESULTS

Recognition Levels Highest level of Excellence 3/22/2017 Recognition Levels PHILIPPINE QUALITY AWARD for Performance Excellence Recognition for MASTERY In Quality Management Highest level of Excellence Demonstrate superior results. *Role model in the Philippines Recognition for PROFICIENCY In Quality Management Achieved significant progress in building sound processes Recognition for COMMITMENT To Quality Management Demonstrate serious commitment to Total Quality Management

Recognition for Commitment to Quality Management 3/22/2017 PQA Awardees Level 1: Recognition for Commitment to Quality Management Electronic Assemblies Inc.

Recognition for Proficiency in Quality Management 3/22/2017 PQA Awardees Level 2: Recognition for Proficiency in Quality Management

Recognition for Mastery in Quality Management 3/22/2017 PQA Awardees Level 3: Recognition for Mastery in Quality Management

PQA for Performance Excellence 3/22/2017 PQA Awardees Level 4: PQA for Performance Excellence

PQA Social Media Sites PQA Website http://www.pqa.org.ph 3/22/2017 PQA Social Media Sites PQA Website http://www.pqa.org.ph www.facebook.com/PhilippineQualityAward www.twitter.com/pqa_ph PQA Program | LinkedIn pqa.org.ph@gmail.com

Thanks! Any questions ? You may contact us at 02-890.4889 | 890.4861 3/22/2017 Thanks! Any questions ? You may contact us at 02-890.4889 | 890.4861 E-mail: pqa.org.ph@gmail.com Property of Department of Trade and Industry – Competitiveness Bureau