1. Missouri Quality Award Site Visit
September 2017

2. Purpose of Presentation
Introduce the Team
Overview of Missouri Quality Award & MQA process
Overview of Site Visit Process

3. Site Visit Team XXX (Team Leader) XXX (Back-Up Team Leader) XXX
XXX (Overseer)

4. Award Eligibility Three Size Classifications Five Categories Small
less than 100 employees
Medium
employees
Large
500+ employees or more
Five Categories
Education
Health Care
Manufacturing
Public Sector
Service

5. Purpose of the MQA process
To raise quality performance and standards across the State of Missouri
To facilitate sharing and communication among and within organizations of all types
To serve as a working tool for planning, training, and assessment

6. Goal of the MQA process Goal of the Process:
To deliver ever-improving value to customers and improved overall organization performance
Goal of the Site Visit Team:
To provide Organization Name actionable feedback that will help you achieve that ultimate goal of ever-improving value to customers and improved overall organization performance.

7. Baldrige Excellence Framework

8. Scoring System Approach Focuses on the “how” Deployment
Addresses the extent to which an approach is used across the entire organization
Difficult to assess from written application. Many Site Visit Issues will address deployment.
Learning and Integration
Focuses on how the organization learns and integrates the knowledge throughout the organization
Results
Outcomes & effects of Approach/Deployment
For Site Visits: What information drives results? Updates since submitting application?

9. Review Process Stage I - Independent Review
Stage II - Consensus Review
Stage III - Site Visit
MQA Judge Review (October)
Feedback Report

10. Feedback Report Incorporate results of Site Visit
Based on your organization’s performance, relative to Criteria
Non-prescriptive (cannot offer advice)
For the Awards Judges
Immediately upon completion of Site Visit
For the Applicant
YOU are the ultimate customer of the process. The Report is written with you in mind!

11. Site Visit Agenda Monday and Tuesday Wednesday Thursday and Friday
On-site meetings and data gathering
Wednesday
Finish on-site data gathering
Closing meeting Wednesday afternoon
Thursday and Friday
Complete Site Visit report

12. Site Visit Logistics Clarify, verify, update (not an audit)
No Feedback provided before Feedback Report
Will be compiling findings until Friday
No gifts or mementos
Short time-frame/Compressed schedule
You will be given time at the end of interviews
Lots of paperwork/notes
Kept confidential
If questions or issues, see me or our Overseer

13. What’s next??? Any questions for the team right now?
Your turn -- Organization’s update report
Then…The Team is off to work!