Chapter 8 Managing a New and Diverse Workforce

Chapter 8 Objectives Discuss the nature of diversity and distinguish between diversity management and equal employment opportunity Identify and describe the major dimensions of diversity in organizations Discuss the primary impact of diversity on organizations Describe individual and organizational strategies and approaches to coping with diversity and discuss the multicultural organization Discuss the basic issues in managing the knowledge function in organizations Relate human resource management to social issues

The Nature of Workforce Diversity Diversity = human characteristics that make people different from one another Characteristics have no or little control over Characteristics can adopt, drop, or modify

The Nature of Workforce Diversity Trends in Workforce Diversity: Changing Demographics Increased Awareness Legislation Globalization

The Nature of Workforce Diversity Changing Demographics

The Nature of Workforce Diversity Diversity Management versus Equal Employment Opportunity Equal Employment Opportunity Treating people fairly and equitably Taking actions that do not discriminate on the basis of some illegal criterion Diversity Management Recognizing and appreciating differences among people at work Accommodating differences to the extent that is feasible and possible

The Nature of Workforce Diversity Similarities Among People at Work Have a capacity for being reasonable and understanding when confronted with reasonable behavior by others Most People Have a fundamental and basic desire to be treated with respect and dignity by their employer

The Nature of Workforce Diversity Identical Treatment Versus Equitable Treatment Title VII: Religious Preference Accommodation Gender Differences ADA - Reasonable Accommodation © 2012 South-Western, Cengage Learning, Inc. All rights reserved.

Dimensions of Diversity The following groups have typically been left out of corporate America: African-Americans Asian-Americans People with Disabilities Foreign Born Homosexuals Latinos (Hispanic-Americans) Older Workers Religious Minorities Women

The Impact of Diversity on Organizations Diversity and Competitiveness

The Impact of Diversity on Organizations Diversity and Conflict Conflict can arise when an individual thinks that someone has been hired, promoted, or fired because of their diversity status. Diversity that is misunderstood, misinterpreted, or that causes inappropriate interactions between people of different groups can promote conflict.

The Impact of Diversity on Organizations The Bottom Line on Diversity Diversity leads to positive outcomes such as better firm performance When a firm reaches true diversity, subgroup conflict dynamics disappear as everyone begins to view themselves as members of the same organization. © 2012 South-Western, Cengage Learning, Inc. All rights reserved.

Managing Diversity In Organizations Individual Strategies for Dealing with Diversity Understanding Empathy Tolerance Communication

Managing Diversity In Organizations Organizational Strategies for Dealing with Diversity Organizational Policies Organizational Practices

Managing Diversity In Organizations Organizational Strategies for Dealing with Diversity Diversity Training Training specifically designed to enable members of an organization to function better in a diverse workplace.

Managing Diversity In Organizations Organizational Strategies for Dealing with Diversity Organizational Culture

Managing Diversity In Organizations The Multicultural Organization

14 from the Western Hemisphere, both north and south 13 Africans If we could shrink the earth's population to a village of precisely 100 people, with all the existing human ratios remaining the same, it would look like this. There would be: 61 Asians 12 Europeans 14 from the Western Hemisphere, both north and south 13 Africans 50 would be female 50 would be male 74 would be nonwhite 26 would be white 67 would be non-Christian 33 would be Christian 89 would be heterosexual 11 would be homosexual 6 people would possess 59% of the entire world's wealth and all 6 would be from the United States 80 would live in substandard housing 14 would be unable to read 33 would die of famine 1 would be near death; 1 would be near birth 7 would have a college education 8 would own a computer