1. PowerPoint Presentation by Charlie Cook The University of West Alabama © 2013 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

2. Learning Objectives 1.Describe the nature of diversity and multiculturalism. 2.Identify and describe the major trends and dimensions of diversity and multiculturalism in organizations. 3.Discuss the primary effects of diversity and multiculturalism in organizations. 4.Describe individual strategies for and organizational approaches to managing diversity and multiculturalism in organizations. 5.Discuss the characteristics of the fully multicultural organization. 6–2 © 2013 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

3. The Nature of Diversity and Multiculturalism MulticulturalismMulticulturalism  The broad issues associated with differences in values, beliefs, behaviors, customs, and attitudes held by people in different cultures. DiversityDiversity  When members of a group differ from one another along dimensions such as age, gender, or ethnicity. © 2013 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 6–3

4. Increased awareness that diversity improves the quality of the workforce Changing demographics in the labor force Increasing diversity and multiculturalism in organization The globalization movement Legislative and legal actions mandating and fostering diversity © 2013 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 6–4 6.1 Reasons for Increasing Diversity and Multiculturalism

5. Dimensions of Diversity and Multiculturalism Age DistributionsAge Distributions  Average age of the U.S. workforce is increasing and will continue to do so for the next several years. GenderGender  Females were 46% of the workforce in 2009.  The “glass ceiling” has a discriminatory effect of on female managers. EthnicityEthnicity  U.S. workforce will have an increasing number of Hispanic workers and a decline in white workers. © 2013 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 6–5

6. © 2013 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 6–6 6.2 Age Distribution Trends in the United States The median age will climb to 39: By 2025, more than one-third of the population will be over age 50:

7. 6–7 © 2013 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 6.3 Percentage of Population Over 65 in Various Countries by 2050 Aging populations represent new challenges for industrialized countries. As the proportion of working people drops, there are increased pressures on retirement funds, for example. An aging population also means higher healthcare costs. As this graph illustrates, the average age in Japan, Germany, China, and the United States continues to grow. Japan, with the world’s longest average life span, has especially significant challenges ahead.

8. © 2013 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 6–8 6.4 Ethnicity Distribution Trends in the United States By 2050, Latinos will be the largest minority group in the United States. The share of the population of each group in 2000 and projected in 2050:

9. Dimensions of Diversity and Multiculturalism (cont’d) Other Dimensions of DiversityOther Dimensions of Diversity  More handicapped individuals in the workforce.  Other increases due to diversity in religious and political beliefs and viewpoints, lifestyles, and various other individual characteristics. Multicultural DifferencesMulticultural Differences  The increasing globalization of business  Immigration patterns affect labor force makeup © 2013 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 6–9

10. © 2013 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 6–10 6.5 How Diversity and Multiculturalism Promote Competitive Advantage

11. Diversity, Multiculturalism, and Conflict Sources of ConflictSources of Conflict  Personnel actions being attributed to diversity status.  Misunderstood, misinterpreted, or inappropriate actions between people or groups.  Cultural differences in work hours, personal styles, interpersonal relations, and conflict.  Fear, distrust, or individual prejudices. © 2013 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 6–11

12. 6–12 © 2013 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. Managing Diversity and Multiculturalism in Organizations UnderstandingEmpathy Tolerance Willingness to Communicate Individual Strategies for Managing Diversity and Multiculturalism

13. Managing Diversity and Multiculturalism Organizational Policies Organizational Practices Diversity and Multicultural Training Organizational Culture Organizational Approaches © 2013 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 6–13

14. Management Challenge Question Which human resource management planning problems are likely to increase as an organization becomes more diverse?Which human resource management planning problems are likely to increase as an organization becomes more diverse? © 2013 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 6–14

15. Toward The Multicultural Organization Absence of prejudice and discrimination No gap in organizational identification Low levels of intergroup conflict Basic Characteristics of the Multicultural Organization Pluralism Full structural integration Fully integrated informal network © 2013 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 6–15

16. © 2013 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use. 6–16 6.6 The Multicultural Organization

17. KEY TERMS diversitydiversity multiculturalismmulticulturalism glass ceilingglass ceiling ethnicityethnicity diversity and multicultural trainingdiversity and multicultural training multicultural organizationmulticultural organization pluralismpluralism 6–17 © 2013 Cengage Learning. All rights reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.