Frequently Asked Questions (FAQ)

RemotEye® II - Frequently Asked Questions (FAQ) Summary Questions What version of RemotEye II Hardware I have? What is my RemotEye II Part Number? How do I reset my RemotEye II Password? What is RemotEye II MAC Address? What is my RemotEye II default IP Address What is the Default Gateway and Network Mask? How can I configure the RemotEye II IP Address, Gateway and Network Mask? What Security RemotEye II has? What is the latest software revision for my RemotEye II?

RemotEye® II - Frequently Asked Questions (FAQ) Summary Questions How do I upgrade my RemotEye II? How do I upgrade my RemotEye II via Network? How do I upgrade my RemotEye II via RS232? What is my RemotEye II Revision My RemotEye II is showing alarms that do not show on UPS front display? My RemotEye II is showing “UNKNOWN” on the RemotEye II web site? What is Clients Shutdown Program For? What is the Auto Save Log for? What is EMD? How can I use it?

RemotEye® II - Hardware What version of RemotEye II Hardware I have? Or What is my RemotEye II Part Number?

RemotEye® II - Hardware (External) RMTI-EXT-R2 RMTI-EXT-R25 (Front Panel Display 10/100 UPS Network Card) RMTI-EXT-R4 (RoHS Version, Top Case Non-Flat Design)

RemotEye® II - Hardware (Internal) RMTI-INT-R2 RMTI-INT-R25 (Extra LEDs on Com Port) RMTI-INT-R4 (Similar to R25, only card is designed in blue color)

RemotEye® II - Software (Configuration) How do I reset my RemotEye II Password? Place Jumper at Pin 1 & Pin 2 (Jumper is supplied with the Card)

RemotEye® II - Software (Configuration) What is RemotEye II MAC Address? Answer: RemotEye II MAC Address format is 00 E0 D8 XX YY ZZ 00 E0 D8 – Manufacturer ID XX YY ZZ – Production Code MAC Address can be found at the bottom of the RemotEye II card.

RemotEye® II - Software (Configuration) What is my RemotEye II default IP Address Answer: RemotEye II default IP Address is 172.18.yyy.zzz yyy.zzz is the decimal value of MAC Address (Hex). For Example: MAC Address: 00 E0 D8 0C 01 3F Default IP: 172.18.1.63 Note: You can use Window Calculator to convert from Hex to Decimal

RemotEye® II - Software (Configuration) What is the Default Gateway and Network Mask? Answer: Default Gateway: 172.18.1.1 Default Network Mask: 255.255.240.0

RemotEye® II - Software (Configuration) How can I configure the RemotEye II IP Address, Gateway and Network Mask? Answer: Two Ways to Configure Serial Communication – connect to a PC DHCP Server – connect to network

RemotEye® II - Software (Configuration) What Security RemotEye II has? Answer: Security Levels Includes Simple Network Management Protocol Version 3.0 (SNMPv3) Secure Solution for Network Management, Monitoring and Analysis Secure Socket Layer (SSL) SSL creates a secure connection between a client and a server, over which any amount of data can be sent securely over the world wide web

RemotEye® II - Software (Configuration) What Security RemotEye II has? Answer: Secure Shell (SSH) It provides strong authentication and secure communications over insecure channels (terminals). It is a replacement for rlogin, rsh, rcp, and rdist.

RemotEye® II - Software (Configuration) What is the latest software revision for my RemotEye II? All version are available for download from Toshiba website RemotEye II Revision Summary RemotEye II Part Number Software Revision Features RemotEye I Ver 2.05 SNMP RMTI-INT-R2 (Internal) Web Monitoring RMTI-EXT-R2 (External)   RMTI-EXT-BI (External) RMTI-INT-R25 (Internal) Ver. 3.04 Ver 2.05 Features Plus RMTI-EXT-R25 (External) Email 100 Base T Network 1000 Series G8000 RMTI-INT-R4 (Internal) Ver. 4.03 Ver 3.04 Features Plus RMTI-EXT-R4 (External) RoHS G8000MM

RemotEye® II - Upgrade How do I upgrade my RemotEye II? Answer: Download Tupgrade (Upgrade Utility) from Toshiba Website Download Latest Version from Toshiba Website Follow Next Two slides for Network Upgrade and RS232 Upgrade Toshiba Website: Http://www.toshiba.com/ind -> UPS -> Options/Accessories -> RemotEye II -> Setup Software

RemotEye® II - Network Upgrade How do I upgrade my RemotEye II via Network? Answer: Run Tupgrade.exe Click Discover or Add Click Open to select latest RemotEye II Revision File Highlight RemotEye II that need(s) to be upgraded Click Upgrade See Next Slide for Screen Sample

RemotEye® II - Network Upgrade How do I upgrade my RemotEye II via Network?

RemotEye® II - RS232 Upgrade How do I upgrade my RemotEye II via RS232? Answer: Switch RemotEye II Dip Switch One to ON position Use Command(DOS) Prompt to Run Tupgrade C:/Tupgrade –S (Make sure Tupgrade.exe is saved to C Drive) Click Discover or Add Click Open to select latest RemotEye II Revision File Highlight RemotEye II that need(s) to be upgraded Click Upgrade See Next Slide for Screen Sample

RemotEye® II - RS232 Upgrade How do I upgrade my RemotEye II via RS232?

RemotEye® II - Version What is my RemotEye II Revision UPS Monitoring -> UPS Identification

RemotEye® II - Alarm My RemotEye II is showing alarms that do not show on UPS front display? Answer: Latest version of RemotEye II has solved all errors issues, if customers experiencing errors alarm, most probably customers do not have latest RemotEye II software revision. Please have customers perform the following steps: Upgrade to latest version, Clear the old logs, Restart the RemotEye II

RemotEye® II - Alarm My RemotEye II is showing “UNKNOWN” on the RemotEye II web site? Answer: When RemotEye II is showing “Unknown” on the website it is because the communication between the RemotEye II and UPS is not established. Please check cable connection. For 1600EP Series, please make sure the front display is showing “SNMP” if you are using RemotEye II/Internal.

RemotEye® II - Client Shutdown Program What is Clients Shutdown Program For? Answer: Provide pre-configuring system for automated shutdown during power events Allow preparation for problems well in advance Give instant notification of any shutdown Allow servers or computer to run batch program prior to shutdown Option of configuring multiple machines at the same time Available in UNIX and Windows Versions and available to download from Toshiba Website

RemotEye® II - Client Shutdown Program What is Clients Shutdown Program For?

RemotEye® II - Client Shutdown Program What is Clients Shutdown Program For?

RemotEye® II - Auto Save Log What is the Auto Save Log for? Answer: Provide auto saved logs on UPS History Logs and Extended Logs Provide auto saved logs on RemotEye II events Logs data saved to an IP machine Total of 28 scheduled saved logs can be saved 4 times per day, for 1 week

RemotEye® II - Auto Save Log What is the Auto Save Log for?

RemotEye® II - Auto Save Log What is the Auto Save Log for?

RemotEye® II - Environmental Monitoring Device What is EMD? How can I use it? Answer: Temperature Monitoring Humidity Monitoring Two Dry Contacts – Normal Close or Normal Open Support Both HTTP and SNMP Protocols Events will be logged in RemotEye II Event Log Events will be email to designated recipients

RemotEye® II - Environmental Monitoring Device What is EMD? How can I use it?

RemotEye® II - Environmental Monitoring Device What is EMD? How can I use it?