Legal and Compliance Strategic Roadmap August 2014

Legal and Compliance Strategic Roadmap Vision Until 2014 the Legal and Compliance areas have been relying on manual processes to track and maintain activities. The purchase of ARC Logic and the Legal Case Management System is a substantial step toward providing Legal and Compliance with the tools necessary to best perform the day to day routines of running the department. This automation will provide the Legal and Compliance area a means to plan future events and activities. The next three years will be dedicated to completing further automation of department activities by: Implementing an automated records retention program for deletion of records in IDM/P8 Implementing an eDiscovery tool that will automate and track notifications of legal holds and will manage preserved records Implementing automated defensible destruction of email in accordance with the policy to be developed Implementing a compliance data mart for analytics and reporting 2

Legal and Compliance Strategic Roadmap 2015 2016 2017 Implement automated tools into the Records Management Program to improve the deletion process and the processes for Legal Holds and eDiscovery Interface Teammate with ARC Logics Continue expansion of automated records deletion process Develop an Email Policy and test automation of defensible destruction Integrate Bridgeway Legal Case Management System with the eDiscovery Software Create a Compliance Data Mart for Analytics and Reporting Implement additional functionality for CRA-WIZ Continue expanding the automated records deletion process Implement automation of defensible destruction of email Implement Archival Software for vital records Implement voice recording for internal and external call centers 3

Legal and Compliance Strategic Roadmap 2015 Initiative Duration Software Cost Hardware Cost IT Resource Cost Total Cost Implement the following automated tools into the Records Management Program: Implementation of IBM Records Manager automatic deletion process for IDM/P8 mortgage loan files based on the Records Retention Schedule, business requirements, and legal hold procedures Implementation of an eDiscovery tool that will automate and track notifications to affected employees, allow for preserved records to be grouped by hold in a segregated environment, allowing for production in discovery and elimination of redundant materials. 12 Months $0 2. Interface Teammate with ARC Logics – Create an automated feed to populate the audit issues registered in Teammate to ARC Logics system. 3 Months 2015 Grand Total 1Strategic Roadmap will be reviewed for possible revisions every six months. 2Costs and duration assigned to the projects are rough order of magnitude estimates for planning purposes only. 4

Legal and Compliance Strategic Roadmap 2016 Initiative Duration Software Cost Hardware Cost IT Resource Cost Total Cost 1. Electronic Records Management Program – continue expanding IBM Records Manager automatic deletion process for IDM/P8 records based on the Records Retention Schedule, business requirements, and legal hold procedures. 12 Months $0 2. Automated Destruction of Email - Develop a policy for defensible destruction of emails and test automation of destruction. 3. Integrate Bridgeway Legal Case Management System with the eDiscovery Software - This project will integrate the eDiscovery software with the Bridgeway Legal Case Management system. 3 Months 4. Create a Compliance Data Mart for Analytics and Reporting – Create a Data Mart of key compliance data to perform ad hoc reporting, trend analysis and forecasting. 6 Months 5. Implement additional functionality in CRA-WIZ – Implement additional modules (Analysis. PE Reports, GEO coding. Map Analysis) for the existing CRA-WIZ software application. 2016 Grand Total 1Strategic Roadmap will be reviewed for possible revisions every six months. 2Costs and duration assigned to the projects are rough order of magnitude estimates for planning purposes only. 5

Legal and Compliance Strategic Roadmap 2017 Initiative Duration Software Cost Hardware Cost IT Resource Cost Total Cost 1. Electronic Records Management Program – continue expanding IBM Records Manager automatic deletion process for IDM/P8 records based on the Records Retention Schedule, business requirements, and legal hold procedures 12 Months $0 2. Automated Destruction of Email – Implement system for automated defensible destruction of emails. 3. Implement Archival Software for vital records - Migrate key documents from real time storage to achieved storage for permanent history, 3 Months 4. Implement voice recording for internal and external call centers – Automatically record call center conversations based on key words being used in a conversation. 6 Months 2017 Grand Total 1Strategic Roadmap will be reviewed for possible revisions every six months. 2Costs and duration assigned to the projects are rough order of magnitude estimates for planning purposes only. 6