1. Compliant Information Management and the eDiscovery Challenge
Bill Neale, Program Manager
Compliance Product Marketing

2. What I Will Cover The eDiscovery Challenge Four eDiscovery Phases
Step 1 – Proper Classification of Content
Step 2 – Collecting Requested Content
Step 3 – Identify What To Provide
Step 4 – Analyzing The Corpus

3. Information Chaos
Destroyed too soon …
kept forever
Increased Burden on Business Users Who Already “Opt Out”
Retention and Disposition Policies Not Enforced
Multiple silos
Un-indexed
Not complete, authentic or admissible
Un-locatable
Loss of context
Un-managed and disorganized
Increasing litigation risks and costs
Information leakage
, documents, images
… paper too
Information
Explosion and Silos
Volume - Formats - Locations
Increasing Criticality of Producing Trustworthy Information
Information
not re-usable
Un-locatable
Numerous copies
Un-traceable
Not trustworthy
No Control. High Operational Costs. High Information Risk. No Visibility.

4. Eliminating Electronic Discovery Waste Case Study at DuPont
Key findings for legal discovery for 9 legal cases (small subset of total litigation):
Total # of pages reviewed = 75,450,000
Total # of pages responsive = 11,040,000
% of pages past retention period = 50%
Unnecessary Cost
Note: Only 9 cases studied, from 20% to 92% of records reviewed were past the retention period.
Note: Does not include direct costs to copy, scan, redact, review, number, ship, etc.
Pages past retention reviewed at 20 cents per page
37,725,000
$7,545,000
Pages past retention reviewed at 80 cents per page
11,040,000
5,520,000
$4,416,000
Sub Total $11,961,000 ***
Courtesy of Cohasset Associates MER Conference and DuPont

5. A Proactive Approach to eDiscovery
Clean Up The
Digital Landfill
Classify Content
Respond To Reactive Collection Demands
Build Content
Inventory 1
archive silos, poorly indexed content, multiple copies of everything, unmanaged file systems and SharePoint have all combined to create Digital Landfills
Organizations need to properly manage the 4 phases of electronic discovery
Initiate Holds
Automate Content Collection & Culling 2
Improve Early Case Assessment
Reduce Noise
Enhance Proactive Investigations
Integrate with hosted review 3
Automate & Audit Legal Discovery Process 4

6. Enterprise Compliance Vision ECM Platform for Compliant Information Management
Records Management
Content
Collection
Electronic
Discovery
Advanced
Classification

7. Content Collection is Enhanced with Content Federation
Content Collection … collecting, enhancing and managing all types of content, regardless of creation type and storage location
Generally for content sources that are not scalable, lack security, proper controls or do not support lockdown
Content Federation … managing and content in place through federated control and remote policy management
For content sources that are well suited for federated control … typically ECM repositories
Both approaches may be required for environments with multiple content sources and types
Content Collection
File Systems, SharePoint, Desktop, Archives, Messaging Systems …
Content Federation
Manage In Place
Remote Policy Override
IBM & Non-IBM ECM Repositories
Reports, Images, etc

8. What is Advanced Classification
What is Advanced Classification? Automate Content-Based Decisions Leveraging the Full Content Context
Organizations struggle to rely on business users for consistent, cost- effective classification. Simple technologies fail without content context.

9. Advanced Classification
Blast away barriers to adoption, accelerate deployment, and manage information consistently and proactively for compliance by replacing manual decisions with automated classification and eliminating rules setup and maintenance
Leverages ZeroClick technology to reduce compliance risk with consistent, automated retention / classification and drives down costs by as much as 17x while ensuring 100% user participation and increased accuracy
Learns from feedback to adapt rapidly to change
Flexible automation with confidence-based thresholds
Automated Classification
Sophisticated context-based classification
Adapts automatically to learn your organization’s policies and proposes new taxonomies
Integrated with Content Collector, Records Manager and FileNet P8
Provides suggestions for semi-automated “assisted classification”

10. Advanced Records Management
New federation and advanced classification capabilities take records and retention management to the next level
Leverage ZeroClick and process driven lifecycle management to deliver significant ROI and records process optimization … cornerstone component of the No Paper Weight initiative
Simplified records administration interface to manage all aspects of the electronic and physical records lifecycle
Advanced file plan, classification and metadata management
Lifecycle event and records process management including intelligent retention and disposition management
Patent-pending dynamic legal hold capability
Best practice process templates pre-integrated with RM lifecycle
Physical records support with real-time records process tracking
DoD v3 certification

11. eDiscovery Search & Analytics Efficient Litigation Response Enabled by Proactive Information Management
Increase agility, improve defensibility and lower cost of eDiscovery response with targeted integrated tools to collect, hold, manage, assess and intelligently cull collected electronic information regardless of originating source
eDiscovery Management
Tool for authorized IT users to help respond to discovery requests from legal
Create and manage cases; search, assign, hold, preview, and export collected content
Built on and integrated with ECM platform with full auditability for chain-of-custody
eDiscovery Analytics
Early case assessment and smart culling for legal professionals and litigation support specialists
Smart refinement of case collections to help dramatically reduce eDiscovery costs
Advanced conceptual search and content analytics for rapid case insight

12. eDiscovery Best Practices
Leverage an Enterprise Content Management platform
Always avoid a paper or digital landfill
Enable discovery across all repositories and data types
Preserve records authenticity and chain-of-custody
Utilize best available tools for collection, records management, classification and discovery
Respond to discovery and FOIA requests
Find all required content
Save time and money