Yolande Maury Laboratoire GERIICO, Lille 3 Artois University/ IUFM (France) Concepts and Tools for Knowledge Management (KM) 2nd International Symposium ISKO-Maghreb 2012 Hammamet (Tunisia), November 3d. and 4th., 2012.

Purpose of this communication Purpose of this communication - to study information and knowledge management through the reference texts: = how these texts situate the library, between traditional capitalisation role and more dynamic management modes; = what library culture is given to see? ; ISKO-Maghreb 2012,, Hammamet I 2

Reference texts as research objects Reference texts as research objects - social discours, communication acts - contribution to the definition of library missions :. organisational dimension, principles for action;. engagement discours, projection in the future;. necessary adaptation to the technical and social evolutions. common frame, but no normative value ISKO-Maghreb 2012,, Hammamet 3

Outline Outline - centralised approach vs knowledge management approach; - articulation between memory work and dynamic capitalisation modes; - « living production » and knowledge valorisation; - library as learning space, social space; - competencies of information professionals ; ISKO-Maghreb 2012,, Hammamet 4

Centralised approach vs knowledge management approach - imperatives, rules as help documents for ongoing and improving services (structuration needs), repears for action vs ideal library ; - articulation global/local :. necessary adaptation to the context;. focus on social construction of the sense (knowledge in the practices);. « community », a keyword : social context of i interactions, participation wayd, shared repertory (Wenger et al., 2002) ISKO-Maghreb 2012,, Hammamet 5

Articulation between memory work and dynamic capitalisation modes - IDC approach : continuum information-documentation- knowledge (J. Michel, 2004). beyond information (information accumulation);. memory work, response to community needs;. « repartie » approach: communication and sharing logic; - library as human oganization (among three resources: technologies, process, actors ; Petrides et al,, 2003 ) : c reation, innovation, interactions, « brassage » place to « make society » // actors point of view ISKO-Maghreb 2012,, Hammamet 6

« living production » and knowledge valorisation; - library, a « living force ». services and information in permanent evolution;. evolutive actors needs; - innovation catalyseur: development strategies, flux and sharing dynamics. access and just in time;. permanence and interoperability; - an hybrid model, looking for a balance: printed and digital resources, on line and on place; ISKO-Maghreb 2012,, Hammamet 7

The library, learning space and social space: - more than an information depository, an inclusive role. daily survie, alphabetization;. economic development, leisure, culture;. living together; - information transmission space: learning and teaching;. a way of lower (réduire ) the numeric gap: comprehension keys for information and knowledge;. pleasure, creation, imagination;. space of « déploiement » (Michel, 2004) : transversality, citizenship, vulgarization ISKO-Maghreb 2012,, Hammamet 8

The competencies for the information professionals - go-between information and people ? users. flexibility, adaptation to evolutive needs;. permanent education; - management competencies. management techniques;. information traitment; - inter-personal, social competencies. positive communication with people;. comprehension of usersneeds; cooperation with community. comprehension of cultural diversity - pedagogy, didactics ISKO-Maghreb 2012,, Hammamet 9

Tentative conclusion - dynamic image of the library. favorisant les synergies. organized selon the the context. - ethic considerations. moral code in the relations to the public, impartialité. public confident in the librarians ISKO-Maghreb 2012,, Hammamet 10

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