Integrated Services (IS) Model in the Workforce System: Impact in Service Delivery for Persons with Disabilities May 23 rd, :00 - 3:00 ET

2 Integrated Services : Impact in Service Delivery for Persons with Disabilities Webinar Platform: Participant View Attendee List Chat Room Presentation Slide Area Status Options Full Screen

3 Integrated Services : Impact in Service Delivery for Persons with Disabilities Submitting Questions  To submit a question or comment, type the question in the text field and click the arrow button.  Please enter the name to whom the question is directed.  Your name, the text “Submitted Question,” and your question will appear in red on your screen, indicating successful submission.  Questions are directly transmitted to presenters—no other participants will see your questions. Gary, where can I find today’s PPT? Text Field Arrow Button

4 Integrated Services : Impact in Service Delivery for Persons with DisabilitiesPractice In the Chat Room, please type the name of your organization, your location, and how many people are attending with you today.

5 Integrated Services : Impact in Service Delivery for Persons with Disabilities Access to Webinar Resources WEBINAR RESOURCES: Recordings and transcripts are available within 2 business days after the event.

6 Integrated Services : Impact in Service Delivery for Persons with Disabilities Featured Speakers Presenters Mary Lou Woods, Bureau Chief, Field Operations, Iowa Workforce Development Doug Keast, Program Coordinator, Iowa Workforce Development Moderator Randee Chafkin, Senior Program Specialist for Disability Programs, Division of Adult Services, Office of Workforce Investment, Employment and Training Administration, U.S. Department of Labor

7 Integrated Services : Impact in Service Delivery for Persons with Disabilities Webinar Objectives Webinar Objectives This Webinar will:  Describe the implementation of Iowa Workforce Development’s (IWD) Integrated Services (IS) approach to serving customers  Highlight the IS Model increased the number of IowaWORKS Centers’ customers self-disclosure of disability rate form 2-12%.  Highlight Iowa’s Integration Policy for Job Seekers with Disabilities.

8 Integrated Services : Impact in Service Delivery for Persons with Disabilities Disability Employment Initiative (DEI) The DEI is DOL’s new disability and employment initiative.  A major requirement is that grantees already be an EN or apply to become an EN 60 days after funding.  In September 2010, DOL awarded $21,276,575 to nine states for 3 years to improve the education, training and employment opportunities and outcomes of youth and adults with disabilities who are unemployed, underemployed, and/or receiving Security disability benefit s.

9 Integrated Services : Impact in Service Delivery for Persons with Disabilities DEI (Cont.)  The nine states that received DEI were: Alaska, Arkansas, Delaware, Illinois, Kansas, Maine, New Jersey, New York, and Virginia.  DEI projects build upon the ETA-funded Disability Program Navigator (DPN) initiative by hiring full-time staff, hired at the local workforce investment area level, with expertise in disability and the workforce system to serve as Disability Resource Coordinators (DRCs).

10 Integrated Services : Impact in Service Delivery for Persons with Disabilities DEI (Cont.)  The DEI projects build on effective practices of the DPN initiative and other successful models to improve coordination among employment and training and asset development programs implemented at state and local levels, including SSA’s Ticket to Work program, and build community partnerships that leverage public and private resources to better serve persons with disabilities and improve their employment outcomes.

11 Integrated Services : Impact in Service Delivery for Persons with Disabilities Contact Information To find out more about the DEI visit:  To find out more about ETA initiatives contact:  Randee Chafkin –(202)

12 Integrated Services : Impact in Service Delivery for Persons with Disabilities PRESENTER Mary Lou Woods Iowa Workforce Development

13 Integrated Services : Impact in Service Delivery for Persons with Disabilities WEBINAR OVERVIEW

14 Integrated Services : Impact in Service Delivery for Persons with Disabilities Who is a Job Seeker with Disabilities? Any individual who upon becoming a member of Iowa Works voluntarily discloses they have a disability. INTEGRATION IMPACT ON DISABILITIES Disability Definition

15 Integrated Services : Impact in Service Delivery for Persons with Disabilities INTEGRATION IMPACT ON DISABILITIES Why did Iowa choose to integrate?

16 Integrated Services : Impact in Service Delivery for Persons with Disabilities  IWD had migrated to a 1990’s self-service delivery model  Workforce drivers were changing but IWD had not adapted  Missing service opportunities, system efficiencies, utilizing staff’s knowledge/expertise INTEGRATION IMPACT ON DISABILITIES Why did Iowa integrate? Integration effort a result of….. Director’s Fall Day Tour Findings

17 Integrated Services : Impact in Service Delivery for Persons with Disabilities 1990’s Service Model INTEGRATION IMPACT ON DISABILITIES Why did Iowa integrate? From: The 1990’s rigid, inverted triangle: Self-service to group to 1-on-1 (with fewer at each service level)

18 Integrated Services : Impact in Service Delivery for Persons with Disabilities Non-Integrated Office INTEGRATION IMPACT ON DISABILITIES Why did Iowa integrate? Courtesy of Melanie Arthur Consulting

19 Integrated Services : Impact in Service Delivery for Persons with Disabilities 1.Serve more, with more services 2.Proactively recognize needs 3.Simplify processes 4.Services, not programs 5.Integrate services and customers 6.Shift from “work first” to “work ready 7.Increase number in “training” 8.Increase initial and skills assessments 9.Redefine “case management” to include “service management” And… Action Plan INTEGRATION IMPACT ON DISABILITIES Why did Iowa integrate?

20 Integrated Services : Impact in Service Delivery for Persons with Disabilities #10 – We Needed to….. INTEGRATION IMPACT ON DISABILITIES Why did Iowa integrate? ensure businesses across Iowa have the skilled workers they need; while workers gain skills in DEMAND!!

21 Integrated Services : Impact in Service Delivery for Persons with Disabilities New Service Model INTEGRATION IMPACT ON DISABILITIES Why did Iowa integrate? A flexible, “service wheel”: To: A flexible, “service wheel”: Start with right method for customer. Self services increase based on customer needs.increase based on customer needs. not forced at the outset unless customers’ pursue staff.not forced at the outset unless customers’ pursue staff. Initial and On-Going Assessment 1 on 1Self-Serve Group

22 Integrated Services : Impact in Service Delivery for Persons with Disabilities Iowa’s Integration Model INTEGRATION IMPACT ON DISABILITIES Why did Iowa integrate? 3 Purposes: -Demand-Driven, Skill-based -Effective and Efficient -Value-added Impact 3 Functions/Teams: -Membership -Skills Development -Recruitment & Placement 3 Customer Needs/Mission: -Know Skills -Improve Skills -Get Job with Skills 3 Integrated Inputs/Outputs: -Increased Volume -More with Multiple Services -Higher % Skill Enhancement 3 Service Methods: -Integrated Customer Pool -Integrated Flow and Services -Integrated Staffing 3 Integrated Outcomes: -Entered Employment -Labor-Market Retention -Earnings

23 Integrated Services : Impact in Service Delivery for Persons with Disabilities INTEGRATION IMPACT ON DISABILITIES How does the integrated service delivery better serve job seekers with disabilities?

24 Integrated Services : Impact in Service Delivery for Persons with Disabilities Integration MISSION INTEGRATION IMPACT ON DISABILITIES How does the model serve better? 100% of Center customers have an opportunity to:  Know Their Skills  Develop Their Skills  Get Best Job Possible with Their Skills “Every Customer Leaves a Better Job Candidate”

25 Integrated Services : Impact in Service Delivery for Persons with Disabilities INTEGRATION IMPACT ON DISABILITIES How does the model serve better? Full and effective inclusion of Iowans with disabilities or barriers in the employment service system and in the industry of their communities

26 Integrated Services : Impact in Service Delivery for Persons with Disabilities INTEGRATION IMPACT ON DISABILITIES How does the model serve better? The 3 Team Functions of Integration 1.Membership (includes UI/ Unemployment Insurance) 2.Skills Development 3.Recruitment & Placement

27 Integrated Services : Impact in Service Delivery for Persons with Disabilities Membership Skills Development Recruitment & Placement Business Services Welcome to Center Greeting Initial Basic Assessment Cohort/Service Plan Recommendation Data Collection, Co-enrollment Skills Analysis/Assessment Service Planning, Career Counseling Skills Development Facilitated Job Search Job Search Structure and Support Job Bank, Job Matching Job Development Referrals, Hiring Process Support Integration Model INTEGRATION IMPACT ON DISABILITIES How does the model serve better?

28 Integrated Services : Impact in Service Delivery for Persons with Disabilities INTEGRATION IMPACT ON DISABILITIES How does the model serve better? The expectation is that all disabled job seekers become members and are served in Skills Development. The stigma of disability or lack of knowledge in the past has caused staff to exclude many job seekers with disabilities as “not job ready” or led to referrals to other agencies, away from workforce services.

29 Integrated Services : Impact in Service Delivery for Persons with Disabilities When can we or should we ask about a disability? INTEGRATION IMPACT ON DISABILITIES How does the model serve better? The rule of thumb is determined by your role:  Yes: To provide a job seeker service, so appropriate services can be engaged to support the job seeker in successful achievement of their career objectives.  No: To provide a business service

30 Integrated Services : Impact in Service Delivery for Persons with Disabilities INTEGRATION IMPACT ON DISABILITIES How does the model serve better? All customers are invited to disclose a disability during Membership enrollment. If an individual discloses, follow-up efforts are made to assure the most appropriate resources are mobilized to the benefit of the member. If a member does not disclose, additional questions or service referrals will not be made.

31 Integrated Services : Impact in Service Delivery for Persons with Disabilities “Good Morning, Welcome to IowaWORKS (handshake) My name is (your name).” 1.What brought you into our Center today? 2.Have you been to this Center before, or used our services online? 3.Are you currently working? 4.Are you looking for: a.The same type of work b.Training for the same type of work 5.How quickly are you: a.Looking for your next job? b.Trying to get into a training program? 6.What have you done so far: a.In terms of your job search? b.In terms of selecting a training program? Service Triage: Initial Basic Assessment INTEGRATION IMPACT ON DISABILITIES How does the model serve better?

32 Integrated Services : Impact in Service Delivery for Persons with Disabilities Employment Express Career Advancement Career Development  Standardized package of services  Customized based on individual need Three Service Cohorts/Plans INTEGRATION IMPACT ON DISABILITIES How does the model serve better?

33 Integrated Services : Impact in Service Delivery for Persons with Disabilities Membership Kits and Tip Sheets INTEGRATION IMPACT ON DISABILITIES How does the model serve better?

34 Integrated Services : Impact in Service Delivery for Persons with Disabilities Membership Disability Questions INTEGRATION IMPACT ON DISABILITIES How does the model serve better?

35 Integrated Services : Impact in Service Delivery for Persons with Disabilities Membership – Customer Enrollment / EEOC Acknowledgement INTEGRATION IMPACT ON DISABILITIES How does the model serve better?

36 Integrated Services : Impact in Service Delivery for Persons with Disabilities Membership Partner Referrals INTEGRATION IMPACT ON DISABILITIES How does the model serve better?

37 Integrated Services : Impact in Service Delivery for Persons with Disabilities INTEGRATION IMPACT ON DISABILITIES How does the model serve better? What Do You Do If The Partner Referral Box Is Checked?  Add the regional Disability tip sheet on top of the member’s colored Membership kit. It provides contact information and alerts members about work incentives, such as Ticket to Work.  Ask if they would like an introduction to a designated disability expert.

38 Integrated Services : Impact in Service Delivery for Persons with Disabilities Not Received Service for More Than 45 Days Report ed to Leadership weekly NameAddress City State Zip Home Phone Cell Phone Work Phone Other Phone Veteran Type Cd Disability Last Countable Service Received Job SeekerPO BOX 777 om BURLINGTON, IA (xxx) xxx- xxx 05/18/2010 Job Seeker 123 S LEEBRICK ST ov BURLINGTON, IA (xxx) xxx- xxx 05/18/2010 Job Seeker 999 S SUMNER AVE OAKVILLE, IA (xxx) xxx- xxx V - RegularY05/28/2010 Job Seeker 222 W. MONTGOMERY OQUAWKA, IL (xxx) xxx-xxx 06/02/2010 Job Seeker888 LYON ST m W BURLINGTON, IA (xxx) xxx- xxx 06/02/2010 Job Seeker 333 N. SPRUCE ST. BURLINGTON, IA (xxx) xxx-xxx Y06/03/2010 Weekly Cohort Not Received Service for more than 45 days Report Week : January 16, January 22, 2011 Cohort Type : Career Development Region : Southeast Iowa Office : Burlington INTEGRATION IMPACT ON DISABILITIES How does the model serve better?

39 Integrated Services : Impact in Service Delivery for Persons with Disabilities Membership Profiling Reports INTEGRATION IMPACT ON DISABILITIES How does the model serve better? ed to Leadership monthly

40 Integrated Services : Impact in Service Delivery for Persons with Disabilities Skills Development Support INTEGRATION IMPACT ON DISABILITIES How does the model serve better?  Engage, encourage!  Core services training.  Direct referral to community programs.  Establish a disability expert as a resource and facilitator for all.  Recommend Intensive and Training services if appropriate.  Utilize Ticket to Work incentive.  Keep all Integration team members informed on disability services and opportunities.

41 Integrated Services : Impact in Service Delivery for Persons with Disabilities Disability Partner Resources INTEGRATION IMPACT ON DISABILITIES How does the model serve better? Examples:  Veterans  Iowa Vocational Rehabilitation Services  Iowa Dept. for the Blind  Dept. of Human Services  Iowa Dept. of Education  Iowa Developmental Disability Council  Community and Advocacy Services  Older Workers  Non-Profit agencies  Mental Health agencies  Housing agencies  Assistive Technology Team

42 Integrated Services : Impact in Service Delivery for Persons with Disabilities Successful Job Placement INTEGRATION IMPACT ON DISABILITIES How does the model serve better? Overcoming Barriers  Identify Barriers  Get perspective  Create solutions Good Resource: “No One is Unemployable” by Elisabeth Sanders-Park

43 Integrated Services : Impact in Service Delivery for Persons with Disabilities PRESENTER Doug Keast Iowa Workforce Development

44 Integrated Services : Impact in Service Delivery for Persons with Disabilities Policy on Service for Job Seekers with Disabilities INTEGRATION IMPACT ON DISABILITIES Policy  To facilitate collaborative employment service response.  To encourage disclosure.  Agreement that the service system required to serve all Iowans needs to do a better job responding to those with disabilities.

45 Integrated Services : Impact in Service Delivery for Persons with Disabilities Guidance in Disability Policy INTEGRATION IMPACT ON DISABILITIES Policy  Each office identifies a Disability Subject Matter Expert (SME) on the Skills Development Team  Regional System operates as an Employment Network under the Ticket to Work program  Resources of State Agency Partners in regard to Staff orientation Technical assistance Accommodation

46 Integrated Services : Impact in Service Delivery for Persons with Disabilities CONTACT INFO Mary Lou Woods (515) Doug Keast (515) Iowa Workforce Development

47 Integrated Services : Impact in Service Delivery for Persons with Disabilities Please enter your questions into the Chat Room! Question and Answer Period

48 Integrated Services : Impact in Service Delivery for Persons with Disabilities Access to Webinar Resources WEBINAR RESOURCES: Recordings and transcripts are available within 2 business days after the event.

49 Integrated Services : Impact in Service Delivery for Persons with Disabilities For more information about the Workforce Investment System:  Visit  Call US2-JOBS