Ubuntu in the Factory Steve Magoun Engineering Manager, Mainstream Systems OEM Services, Canonical

2 | Internal use only Agenda Project Lifecycle Engineering and QA support OS delivery and installation Partitioning options Post-factory support Recommendations

3 | Internal use only Canonical supports OEMs across many internal teams... OEM core team OEM Sales and Channel OEM Purchasing / Legal S/W - Design - Development OEM Support ODM QA ODM Manufacturing Silicon vendor Component - WWAN - Sound, BT - HD / SSD Third party ISVs Adobe, Skype, other ODM Design and engineering Product planning Defining product to include the best of open and proprietary s/w Third party s/w packaging Packaging 3 rd party software to run on Ubuntu Hardware enablement Ensuring Ubuntu works excellently on OEM hardware and BIOS Manufacturing support (Taiwan / China)‏ Testing, cloning, board bring up Training & education Training support teams, retail training and partner familiarisation Repository and update management Handling security and critical updates Third party IP licensing Licences and implementations for Adobe Flash, DVD players‏ Ubuntu Customization and Quality Assurance Delivering any agreed customisations and running extensive QA on images OEM QA Team OEM Taiwan team Canonical core team Project manager | Technical manager OEM China team OEM CTO Office

4 | Internal use only User experience Hardware design input Risk identification QA planning Detailed specification Component vendor liaison Software packaging and integration Security updates Service and app. development Hardware enablement DVT, EVT, PMP, MP Factory support Support planning Support material development Support team training Localization Codec integration High level spec. Legal / IP plan App and interface customisation DefiningDevelopment and LaunchPlanningPost Launch...And throughout the product lifecycle UI & Apps System Service QA-unit and system Component updates Interaction with Ubuntu platform team 60-day enhanced support 2-3 tier escalation Repository management Programme management Interfacing to ODM

5 | Internal use only We offer outstanding support in Taiwan & China Take to manufacture support Dedicated kernel expertise ODM experience with - Taipei office - Engineers in Taipei and China - Provide manufacture support - Dedicated kernel expertise - ODM experience with:

6 | Internal use only Engineering and QA in the factory Checkbox - automated test + validation suite On-site support from field engineers and QA Additional engineering and QA in Taipei, USA, RoW Engineers and QA need access to hardware

7 | Internal use only Launchpad Software Collaboration Platform

8 | Internal use only Factory experience Multiple architectures – i386/x86-64 – ARM Multiple form factors – Laptop – Desktop – Netbook – Server – MID

9 | Internal use only Multiple options for delivery CD/DVD image (.iso) USB image (.img) Ghost (.gho) Other formats by request (.tar.gz,.vmdk, customer-defined)

10 | Internal use only Multiple options for deployment Symantec Ghost Clonezilla Disk cloning Install via CD/DVD or USB drive PXE installation solution available on request Custom solutions available upon request

11 | Internal use only Ghost support Ghost recommended Ghost has some limitations – No advanced filesystem support (ext4, btrfs) – No support for advanced bootloaders (grub2) Fall back to ext3 filesystem and grub bootloader Use sector-by-sector copy Use Clonezilla instead?

12 | Internal use only Disk Partitioning Options Fully-automatic partitioning – adjusts to all disk sizes Manual partitioning – factory control over partitions Use entire disk Use available free space Leave some space free Dual-boot with other operating systems Custom partitioning options by request

13 | Internal use only Diagnostic Partition Support Include in OS image delivered to factory Partition disk so factory can add diagnostic partition Flexible partition layout – Beginning of disk – End of disk – Other options available

14 | Internal use only Recovery partition Restore system to factory default Multiple ways to recover – BIOS recovery feature – Hardware recovery button – Bootloader feature – More options on reques Flexible location on disk (beginning, end, other)

15 | Internal use only Online Software Updates Lower support costs Fewer RMAs Security updates Critical bug fixes

16 | Internal use only Summary We make Linux fit into your existing factory process – Many options for each step – Do what is best for your factory Excellent on-site and remote support Discuss Linux support with your vendors

17 | Internal use only Thank you for your time!