Place Survey Workshop 5 th August 2008 Phil Challoner Communications Manager Paul Wright Head of Communities & Regulatory Services Chris Wright Principal Research Officer, Research Sandwell

Opinions are made to be changed – or how is truth to be got at? Lord Byron

Communities in Control A key government driver is about putting citizens and communities in control: Examples include: Community Empowerment Action Plan and White Paper Policing Green Paper

What can we do? Need to co-ordinate action on two fronts Service Quality Reputation Management And consider drivers for improving performance and confidence in the council and its partners targeting our resources key factors that will influence the outcomes of this and other surveys

Comprehensive Area Assessment 3 key questions: How well do local priorities express community needs and aspirations? How well are the outcomes and improvements needed being delivered? What are the prospects for future improvement?

Evidence to support CAA Might include: Views of service users, residents, community groups, third sector organisations, other stakeholders Self-evaluation National Indicator set and other nationally available data Local performance management information Inspection, regulation and audit findings Other intelligence or briefings

Influencing Satisfaction Surveys such as the Place Survey and other operational data can help us understand satisfaction levels across the Borough All services have a part to play in influencing overall satisfaction and perceptions of the borough The LGUSS (or BVPI survey) has shown us the key drivers for residents’ satisfaction Evidence shows that by targeting communities or geographical areas where improvements are necessary, we can improve satisfaction scores

Factors driving satisfaction

Satisfaction with the way the Authority runs things

The Place Survey Replaces the BVPI Satisfaction Surveys A single survey about Place –not specific to any one agency or service –not specific to any particular client group First survey will be carried out in Autumn 2008, and every 2 years after that Sandwell have commissioned Ipsos MORI to carry out the survey on our behalf

Methodology Very similar to the BVPI general survey Run by Councils Postal methodology 1100 responses required Post Office small users address file (PAF) will form the sampling frame The survey begins on 29 th September

Questionnaire Questions will collect data for 18 of the National Indicators –Topics covered include satisfaction with the area as a place to live, voluntary work, ASB, and health Other surveys will collect data for a number of other NIs Additional classificatory questions will enable analysis for groups within the population and areas of the borough

Influencing NIs Service improvements need to be taking place this summer Not just about “playing the game” – more about real changes that are sustainable Probably a number of NIs where your service has a role to play A number of these indicators form part of the LAA, and all 18 have a role in CAA

Overall Satisfaction NIIndicatorType 5Overall/general satisfaction with the area Satisfaction (LAA indicator) 138Satisfaction of people over 65 with both home and neighbourhood Satisfaction

Community NIIndicatorType 1 % of people who believe people from different backgrounds get on well together in their local area Perception (LAA indicator) 2 % of people who feel that they belong to their neighbourhood Perception 22 Perceptions of parents taking responsibility for the behaviour of their children in the area Perception 23 Perceptions that people in the area treat one another with respect and consideration Perception 140 Fair treatment by local services Perception

Governance NIIndicatorType 3Civic participation in the local areaParticipation 4% of people who feel they can influence decisions in their locality Engagement (LAA indicator)

Engagement & Participation NIIndicatorType 27Understanding of local concerns about anti-social behaviour and crime by the local council and police Engagement 37Awareness of civil protection arrangements in the local area Engagement 6Participation in regular volunteeringParticipation

ASB NIIndicatorType 17Perceptions of anti-social behaviourPerception 21Dealing with local concerns about anti-social behaviour and crime by the local council and police Perception (LAA indicator) 41Perceptions of drunk or rowdy behaviour as a problem Perception 42Perception of drug use or drug dealing as a problem Perception

Health & Service Delivery NIIndicatorType 119Self-reported measure of people's overall health and well-being Perception 139The extent to which older people receive the support they need to live independently at home Perception

Useful Websites Performance Portal on the Council’s intranet government/placesurveymanual

Workshop 1 How will you and your service area influence residents’ opinion of Sandwell?

Workshop 2 Where should we be targeting our resources for optimum effect?