© Asian Institute of Chartered Bankers All rights reserved. Nora Abd Manaf Group Chief Human Capital Officer Maybank

© Asian Institute of Chartered Bankers All rights reserved. PLENARY 1: GLOBAL WORKFORCE STRATEGIES CEOS DEPLOY TO ACHIEVE LEADING BUSINESS RESULTS NORA ABD MANAF GROUP CHIEF HUMAN CAPITAL OFFICER MAYBANK

© Asian Institute of Chartered Bankers All rights reserved. Talent is Increasingly even More Recognized as The Critical Differentiator of Corporate Performance Top Performing Companies Twice as Likely to Understand Talent Issues … The “Talent Premium”…

© Asian Institute of Chartered Bankers All rights reserved. No Longer the Landscape As We Knew It A Norm - Businesses cross boundaries 4

© Asian Institute of Chartered Bankers All rights reserved. 5 No Longer the Landscape As We Knew It Businesses cross boundaries – Significantly Increases the Complexity of Talent, Workforce Management

© Asian Institute of Chartered Bankers All rights reserved. Global Workforce Strategies CEOs Deploy to Achieve Leading Business Results Keep the Finger on The Pulse! *For year-on-year trend since 2009, please refer Appendix **Benchmarks are obtained from various global benchmarking institutes which takes into account global, industry, and country norms where applicable

© Asian Institute of Chartered Bankers All rights reserved. CLC-CHRO Quarterly Q Global Workforce Strategies CEOs Deploy to Achieve Leading Business Results Having the Right Managers Is Paramount

© Asian Institute of Chartered Bankers All rights reserved. CLC-CHRO Quarterly Q Global Workforce Strategies CEOs Deploy to Achieve Leading Business Results Invest in Connecting the Dots for Talents

© Asian Institute of Chartered Bankers All rights reserved. …and 3 More Conversations must happen to Strengthen Understanding of Talent Issues Source: CEB Analysis Conversation : Expanding the Perimeter – A Total View To achieve higher levels of talent assurance, boards need to expand the focus of talent monitoring. Global Workforce Strategies CEOs Deploy to Achieve Leading Business Results

© Asian Institute of Chartered Bankers All rights reserved. …and 3 More Conversations must happen to Strengthen Understanding of Talent Issues Conversation : Increasing Executive Accountability for Talent Outcomes The best companies are developing robust talent measures with clear links to business value. 3 metrics every board should ask management to report on and should consider evaluating CEO performance against: Global Workforce Strategies CEOs Deploy to Achieve Leading Business Results

© Asian Institute of Chartered Bankers All rights reserved. …and 3 More Conversations must happen to Strengthen Understanding of Talent Issues Conversation : Strengthening CEO Succession Strategies 44% of CHROs are dedicating more time to this issue than they did two years ago. Boards and CHROs are collaborating more closely on CEO succession. % Global Workforce Strategies CEOs Deploy to Achieve Leading Business Results

Thank You Questions? 22 nd April 2015 Nora Abd Manaf Group Chief Human Capital Officer, Maybank

APPENDIX

* 1 office via Anfaal Capital ** 1 office via 35% owned Uzbek Leasing International Worldwide Presence 20 countries ASEAN  Thailand Kim Eng: 55 branches  Brunei: 3 branches Philippines: 78 branches Kim Eng: 3 branches Malaysia: 402 branches Kim Eng: 7 branch  Singapore: 22 branches  Kim Eng: 5 branches Cambodia: 18 branches An Binh Bank: 143 branches Vietnam: 2 branches Kim Eng: 9 branches Hong Kong: 1 branch Kim Eng: 2 branch London: 1 branch Kim Eng: 1 branch China: 3 branches Papua New Guinea: 2 branches Bahrain: 1 branch Pakistan MCB: 1,193 branches In 10 ASEAN countries India KE: 1 br BII: 1 br New York: 1 branch Kim Eng: 1 branch San Francisco: 1 branch Saudi Arabia* Uzbekistan**  Myanmar 1 rep office  Indonesia BII: 422 branches  Kim Eng: 8 branches  Laos 1 branch 47,000 globally in 20 countries and 2,200 locations. 26,000 in Malaysia. Delivering close to RM7B PATAMI.

High(er) Performance requires Collaboration “Larger than the Sum of the parts” 5