Smart Call

What is TM S mart Call? Launched on 1st September 2006 Add value to voice solution via PSTN technology and meet demand in the corporate sector for quality calls New discounted rates are for outgoing voice services (STD, IDD & Mobile calls) Package is offered to TM corporate fixed line customers currently using alternative technology providers All Payments for Smart Call package is directed to Telekom Malaysia Berhad

Benefit of TM Smart Call One stop management of bills and call usage Zero Registration Fee Zero Registration Fee Zero Installation Fee Zero Installation Fee 100% PSTN Quality Calls Monthly Savings : Up to 92% on IDD Up to 92% on IDD Up to 88% on STD Up to 88% on STD Up to 87% on Mobile Calls Up to 87% on Mobile Calls

TM Smart Call vs Others TM Smart CallOthers 100% PSTN Voice QualityPoorer Quality (Echo,delay,drop calls,etc) Direct Access Using PSTN LinesRequired Additional Dialers High Useful Call RatioLow Successful Call Ratio No Hidden CostFirst 2 Cents 100% Caller Line Identification (CLI Enable) No Caller Line Identification (Dummy Number) 100%Fax SupportPoor Faxing quality (Incomplete, blank page)

TM Smart Call STD Rate Local Call Smart Call Rates (RM Per Minute) TM Standard Rates (RM Per Minute) Savings First Subsequent 0.04 Band A (25 km- 50 km) Band B (51 km- 150 km) % Band C (151 km km) % Band D (> 500 km) % Block Size: 10 Seconds per block 1 minute = 6 blocks

TM Smart Call Malaysia Mobile Rate Smart Call Rates (RM Per Minute) TM Standard Rates (RM Per Minute) Savings Local % Adjacent0.8076% Non-Adjacent1.5087% Block Size: 20 Seconds per block 1 minute = 3 blocks

TM Smart Call ID Rate Popular Countries Smart Call Rates (RM Per Minute) TM Standard Rates (RM Per Minute) Savings Australia % China % Hong Kong % Indonesia % Japan % South Korea % Singapore % Taiwan % Thailand % UK % USA %

TM Smart Call Service Activation 1.Approval Takes 10 to 30 Business Days 2.No Installation Of Equipment Is Required 3.No Charge For Registration or Activation 4.All Lines Will Be Group Under One Account 5.Full Technical Supports From TM For Smart Call 6.100% PSTN Voice Quality

FAQ for Smart Call 1.What is the requirement to apply for TM Smart Call? i) The company must have TM fixed line ii) Must be engaged with ASP for more than 3 months iii) The charges of ASP bill must be 60% and more of total usage ( ASP/TM (National call (STD/HP)+ IDD) + ASP x 100 = > 60%) 2.If the company don’t have 3 month ASP phone bill, can they still submit for application? i) No, must have minimum 3 moths ASP bill 3.How do the customers know the approval from TM Smart Call? i) Morrison will fax activation letter on behalf of TM within 7 days of activation letter ii) If, rejected then the agent must notify the customer accordingly

FAQ for Smart Call 4. How do the agents know the approval for the case they submit? i) Morrison agent will receive SMS notification to check the update in website for each case we receive feedback from TM ii) Then the agent must notify customer on the status of the application and advice next step to terminating ASP service if approved 5.How do the agents know the reject for the case they submit? i) Morrison agent will receive SMS notification to check the update in website for each case we receive feedback from TM ii) Then the agent must notify customer on the status of the application and advice next step to terminating ASP service if approved 6.If the case is already reject from TM, how can it be re-solved? It depends on reason below are some i) Reject because  Find solution for the reject reason ii) Different name  Reapply with the correct name iii) Already registered under different partner  Customer can not apply iv) Less usage  Need to resubmit with more usage ASP bill v) Under major customer  Work with TM account manager or totally embargo vi) non-business phone line (R20/R10)  Customer can not apply

FAQ for Smart Call 7. Can the case re-submit to TM? Yes, can re-submit 8.How do the customers know the activation for TM Smart Call? i) From the TM bill where the word ‘smartcall’ will appear on the itemize section (only direct national call (std/HP) and IDD) ii) Calls through operator and non direct calls will not enjoy smartcall rate 9.How do the agents know the case submission is already active or not yet activate by TM? i) From the TM bill where the word ‘smartcall’ will appear on the itemize section (only direct national call (std/HP) and IDD) ii) Calls through operator and non direct calls will not enjoy smartcall rate 10.How about the billing for customer? Normal TM bill format and the only thing that differentiate is the word ‘smartcall’ 11.How do the agents calculate the commission from the customer bill usage? i) Only national call (STD/MOB) and IDD that entitle commission (can refer at 2 nd page of TM bill which will show summary) ii) This call must a direct call from registered line iii) Rental, tax and other charges are not included for commission calculation.

How to apply TM Smart Call? 1.Fill In The Following Information All Telekom Account Numbers With The Corresponding Fixed Line Numbers For Conversion Company Name & Addresses Appeared In The Current TM Bills Sign & Stamp The Forms By An Authorized Signatory 2.Submit The Application Form With Last 3 Months itemised Bills From Other Service Providers & 1 copy Of Latest TM Bill.

Thank You!