Microsoft Dynamics. Microsoft Dynamics – from Marketing to Service across all channels Designers Awareness Campaigns Ad Networks WebSocial ChannelsEmailLead.

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Presentation transcript:

Microsoft Dynamics

Microsoft Dynamics – from Marketing to Service across all channels Designers Awareness Campaigns Ad Networks WebSocial Channels Lead Mgmt Content / Nurture Marketing MobileSocial Marketers Broadcast PhonePrintEventsRetention Programs Cross-channel Experience Consistency Loyalty Campaigns Cross / up-sell Campaigns Revenue Performance Optimization Conversion Point Optimization LeadExisting Customers Former Customers OpportunityAwarenessSuspectAgency PartnersCampaign ManagersEvent Marketers BRAND PROMISE CHANNEL S MARKETE RS PROGRAM S CUSTOMER JOURNEY Dynamics Marketing Dynamics CRM Sales Marketing Service Social Cross / up-sell Campaigns Lead MgmtEventsLoyalty Campaigns OpportunitySocial ChannelsRetention Programs Existing Customers Cross-channel Experience Consistency Self Service FAQs Knowledge Base Web Portal Web Chat Social ChannelsExisting Customers WebRetention Programs Cross-channel Experience Consistency Dynamics Social Listening The complete customer facing solution Dynamics Service Campaigns Leads Events Landing Pages Planning & Execution Social Dynamics

Microsoft Dynamics – a productive platform for your business Ad Networks WebSocial Channels Mobile Broadcast PhonePrintLeadExisting Customers Former Customers OpportunityAwarenessSuspect Sales Marketing Service Social The complete customer facing solution Productivity Insight Analytics Existing Systems Existing Systems Existing Systems APIs Service Bus Agent Desktop Mobile Configurable Bus. AppsCust. Apps Reporting Dynamics, with integrated productivity, and in-built mobility. Connected.Configurable.Flexible. strategic insight Mobile Dynamics AX