1. Applying advanced analytics in Telco
Customer Experience Management
Customer Centric Insights
Operational Excellence
Business Model Innovation
Multi Channel Commerce Management
Customer Insight and Segmentation
Store Excellence
Internet of Things
Offer to Fulfill
Churn and Retention Management
Sales Channel Management
Mobile Commerce
Billing & Revenue Innovation Management
Network Analytics
Optimized Logistic and Fulfillment Execution
Cloud Services
Multi Channel Service Excellence
Network Asset Lifecycle Management
Data Monetization
The yellow highlighted areas within the Telco process map are some of the areas where SAP has customers using Predictive Analytics and where we will be focusing our efforts for Telco specific assets and solutions in 2014
Legend:
2014 Focus Areas