The NHS Constitution and patient rights and responsibilities Jessica Britton Associate Director of Quality and Assurance.

Slides:

Advertisements

Similar presentations

Dignity Matters Jamie Rentoul, designate Director of Regulation & Strategy Care Quality Commission 25 November 2008.

Advertisements

The Mental Capacity Act and Deprivation of Liberty Safeguards Implications for Commissioners and Care Providers Bruce Bradshaw Patient Experience Manager.

South Norfolk Patient Involvement Event April 30 th 2014, Wymondham Susan Ringwood – Lay Member for Patient and Public Involvement, NHS South Norfolk CCG.

Healthwatch Leicester & Healthwatch Leicestershire.

Engaging with the NHS Commissioning Board and the impact of the changes in the wider LHE Simon Weldon, NHS Commissioning Board London Regional Team London.

Liberating the NHS HealthWatch DH GATEWAY REF

Definitions Patient Experience Patient experience at NUH results from a range of activities that all impact upon patient care, access, safety and outcomes.

Patient Public Involvement (PPI) Policy What is PPI? PPI means putting patients and public at the centre of all that we do. It encourages the active participation.

. JONATHAN HEPWORTH SNR SUPPLIER MANAGER SPECIALISED MENTAL HEALTH YORKSHIRE & HUMBER COMMISSIONING SPECIALISED MENTAL HEALTH & WINTERBOURNE REVIEW QUALITY.

Local Education and Training Boards Adam C Wardle Managing Director, Yorkshire and the Humber Local Education and Training Board.

Patient Engagement in Commissioning Dave Sanzeri, Head of Commissioning, Transforming Community Services & Long Term Conditions Suzanne Findler, Commissioning.

Why we need to change. What is Healthier Together? A look at the way health services are delivered Looking at services provided in hospitals Looking at.

1  Patients First and Foremost - The patient’s welfare is at the heart of everything we do underpinned by high standards of clinical governance.  We.

Patients Association – Our Strategy Rosalynd JowettTrustee The Patients Association.

Improving Experience and Outcomes for the People of Scotland Alastair Pringle Head of Patient Focus & Equalities Carol Sinclair Director, Better Together.

The National Picture Carol Harris, Interim Chief Nurse.

Angliss Box Hill Healesville & Maroondah Peter James Wantirna Yarra Ranges Yarra Valley Turning Spectrum Hospital Hospital District Hospital Hospital Centre.

The National Health Service Healthcare in the United Kingdom By Vruti Dattani University of Cambridge.

Patient Experience: Why does it matter?

Together we’re better Working in partnership with our patients, communities & GP member practices to continually improve quality of care & to support people.

Update from the Clinical Commissioning Group Dr Katie Coleman Joint (Clinical) Vice Chair ICCG.

Commissioning Intentions for 2015/16 Paul Sinden, Director of Commissioning.

Quality and Safety of Patient Care Elaine Thompson – Deputy Chief Nurse and Quality Officer.

CIPD West of England Branch Conference: Engaging Employees in Hard Times Dean Royles Director,

Equality Delivery System (EDS) Grading July 2013 Andrea Smith, E & D Manager.

Facts about the Trust £110 million pound turnover 1,619 staff plus staff employed by contractors 33,365 inpatient and day cases were treated 10,670 elective.

A summary of feedback from service users and carers: Adult Social Care – what does good look like?

Introduction to Healthwatch Cheshire West Jonathan Taylor – Service Manager.

Equity and excellence: Liberating the NHS. Background The Government’s ambition is for health outcomes and quality health services that are as good as.

OUTLINE VISION FOR OUR FUTURE STRATEGIC DIRECTION.

‘Commissioning for patient safety’ Dr Liz Herring Director of nursing, quality & development April 2015.

Makingadifference NHS SWINDON PRESENTATION FOR LINK MEETING 18 MAY.

LINks ( Local Involvement Networks ) Stronger voice, better care Building the Relationships 11 th November 2008.

Your Ambulance Service Foundation Trust Consultation.

Working With Health And Developing the Local Offer Council for Disabled Children, May 2014.

”Out with the Old, In with the New” Ward Manager/Team Leader Regional Initative Carolyn Kerr Deputy Director of Nursing, Northern HSC Trust.

The power of information: Putting all of us in control of the health and care information we need Giles Wilmore, Director of Patient & Public Voice and.

The NHS Constitution: A consultation on new patient rights.

NHS Information Environment Policy 01 Patient Choice Linda Blenkinsopp October 2008.

Information Sources, Audiences, Evaluation Iain Rickard Performance Manager.

NHS Information Environment Policy 02 Performance Management Linda Blenkinsopp October 2008.

The power of information Putting all of us in control of the health and care information we need Dr Susan Hamer National Director of Nursing, Midwifery.

PROVIDER DEMENTIA CARE STRATEGY 2013

BACKGROUND TO THE HEALTH AND WELLBEING STRATEGY Neil Revely.

Presentation heading Presented by / Sub-heading Commissioning Explained Sarah Freeman Local Service Specialist – West Midlands Team.

BHIVA PROMS / PREMS PROJECT A Community Consultation.

The NHS belongs to us all Jayne Adamson November 2012

Widening Participation in the new workforce arrangements Chris Jeffries Interim Managing Director North West Local Education and Training Board North West.

“What’s in it for us?” NICE Guideline: Safe and Effective use of Medicines (Medicines Optimisation) Erin Whittingham Public Involvement Adviser Public.

Right 1 - ACCESS Right to access health and community services Patient experience survey results support this right: fast access to reliable health advice.

Performance Position July Delivering the right care, at the right time, in the right place CONTEXT Ambulance service significant activity increase.

Insert organisational logo here on master slide What is PPI? (Public & Patient Involvement) Name Title Organisation Name.

Adult Care and Support Volunteer opportunities. What we do The Adult Care and Support directorate provides support and advice to people.

PROVIDER DEMENTIA CARE STRATEGY 2013 Jayne Murphy Jennifer Robinson.

Quality & Safety: Impact on Nursing and Midwifery Care Phelim Quinn Director of Nursing, Regulation & Quality Improvement Authority.

NHS Reform Update October Context Health Reform Agenda Significant pace of change Clear focus on supporting the Transition Process At the same time.

1 CQC’s new approach to inspecting and regulating GP and OOH providers 29 April 2015.

1 1 Care Quality Commission Vicki Wells Head of General Practice The Patients' Voice Conference.

Joan Saddler National Director Patient and Public Affairs, DH and EDC Member.

Shaping Local HealthWatch Paula Murphy, K&C LINk Coordinator,

Department of Health The Australian Charter of Healthcare Rights in Victoria Your role in realising the Australian Charter of Healthcare Rights in Victoria.

HEALTH AND CARE STANDARDS APRIL Background Ministerial commitment 2013 – Safe Care Compassionate Care Review “Doing Well Doing Better” Standards.

The Workforce, Education Commissioning and Education and Learning Strategy Enabling world class healthcare services within the North West.

Patient and Public Involvement Practice Development Day Thursday 17 October 2013.

Local Education and Training Boards Tim Gilpin Director of Workforce and Education NHS North of England.

Health reform in England: commissioning policy update Anthony Kealy Head of Commissioning Policy.

21/06/2016 Equality Delivery System 2 (EDS2) Training on grading CCG equality performance evidence 27 October 2015.

Local HealthWatch: Information Event Monday 16 th July 2012, 2pm – 5pm NHS Gloucestershire, Sanger House, Brockworth, Gloucester.

Clinically Led, Patient Focused The Brighton and Hove Clinical Commissioning Group Vision.

NHS 1948 – 2018 In Manchester Diocese

Presentation transcript:

The NHS Constitution and patient rights and responsibilities Jessica Britton Associate Director of Quality and Assurance

The NHS Constitution The NHS belongs to the people The Constitution establishes the principles and values of the NHS in England. It sets out rights to which patients, public and staff are entitled, and pledges which the NHS is committed to achieve, together with responsibilities, which the public, patients and staff owe to one another to ensure that the NHS operates fairly and effectively

Principles The NHS provides a comprehensive service Access is based on need The NHS aspires to highest standards The NHS aspires to put patients at the heart of everything it does The NHS will work with other organisations The NHS will be fair and offer value for money The NHS is accountable to the people it serves

Values Working together Respect and dignity Quality of care Compassion Improving lives Everyone counts

Patient rights Access to health services and free of charge Non-discriminatory Waiting times (18 weeks to treatment and 2 weeks for urgent cancer referrals) Safe and high quality Single-sex accommodation Drugs and treatment Dignity and respect Confidentiality Choice of GP and place of treatment Redress

Patient responsibilities Responsibility for well-being Treat staff and other patients with respect Keep appointments Give feedback

Patient and Public Involvement Key aims of the Clinical Commissioning Groups Make “no decision about me without me” and “no decision about us without us” a reality by involving patients and the local community in their own care and in shaping local services. Key features are: Shared decision making processes Quality patient information Self-management education Stakeholder forum (governance) Local health voice network (CVS commissioned to deliver) Patient Participation Groups (linked to GP practices) and virtual communities of interest Soft intelligence data (complaints, enquiries, surveys etc.) Procurement Expert Patients (for evaluating tenders etc.)