SERVICES Service Logistics Summit. SERVICES Damen Shipyards’ worldwide presence Service Logistics Summit 1.7 billion euro 100 million euro 8000 Annual.

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Presentation transcript:

SERVICES Service Logistics Summit

SERVICES Damen Shipyards’ worldwide presence Service Logistics Summit 1.7 billion euro 100 million euro 8000 Annual vessel deliveries: Vessels delivered since 1969: Yards & Service Hubs worldwide: Turnover: Turnover Services: Employees: > Yards & Service Hubs Vessels delivered since 1969

SERVICES Offshore support Servicing the Damen portfolio Harbour services Naval & Patrol Yachting Shipping Dredging Fishing Public Transport Pontoons & Barges Service Logistics Summit

SERVICES World-Wide Supply Chain 4 Service Logistics Summit

SERVICES Service Logistics Summit Shipbuilding Services Traditional Service Proposition Warranty Parts Technical assistance by field service engineers Additional service mainly offered to customers with new build vessels Culture Waiting for customer’s to call (reactive) Low commercial awareness of services employees Services = cost center (to ensure customer satisfaction)

SERVICES Market developments Customers were looking for the right ship vs. Customers are now looking for the right services Damen Services assists customers in achieving their goals in terms of: Reliability Availability Lifecycle costs I don’t have a maintenance organisation Outsourcing is too expensive! I can’t afford any downtime I know exactly what I need! I want a total care solution I want to become independent I want 24/7/365 support Please respond the RFQ Service Logistics Summit

SERVICES Services Portfolio Service Logistics Summit

SERVICES Product FocusCustomer Focus Consultancy MMS Services Portal Ship Delivery Training Spare PartsWarranty Product Manufacturer Value Added Manufacturer Maritime Service Provider Integrated Maritime Service Provider Customer Requirements Total Solution Service Agreement Technical Assistance Servitization: the right strategy TCO Service Logistics Summit

SERVICES Service Logistics Summit Challenges Customer focus Increase commercial awareness within services department Develop services products from customer perspective Pro-active customer approach Internal organisation Convince Sales department to sell Services Win trust within organisation to contact customers pro-actively Competition Maintenance organisation of customer Services of suppliers and OEM’s Worldwide customers Differences customer requirements for services worldwide Services based in Gorinchem, but is a 24/7 worldwide market

SERVICES Integrated customer approach & continuous improvement Innovation Services New Build Evaluate & Innovate Build & Sell Maintain & Learn Solutions Experience & Sense New & Improved Service Logistics Summit

SERVICES Service Logistics Summit New service developments

SERVICES Customer satisfaction  Maximum uptime and reliability  Damen always ‘first in mind’ We believe the right solution: Improves products Improves services Improves customer satisfaction Results in customer retention Results in perpetual income Service Logistics Summit

SERVICES 13 Service Logistics Summit