Leo’s Webex Survival guide
Why, when and how.
Why: ◦ To save time! ◦ To resolve tricky issues! When: ◦ When in doubt, make a webex. ◦ If you don’t know what the customer wants after minutes. ◦ When you feel you should do it. When Not: ◦ If a customer wants you to do everything for them.
How: Kb > webex > First time: See the kb below for user name/password
Give this link to customers You may record the session to your own pc, then upload the session if escalating a case You can invite me to the webex as well! I.E with Active X control or Firefox with Java
After that, you should install the “One-Click” productivity tool Now, you can start a support session in just 2 mouse clicks!