Mitigating crime, protecting passengers, drivers and fleet Transit Australia Group Pty Ltd Michael McGee

What we will be examining Social Media Rhetoric vs Data Multiple stakeholder approach Observations

Social Media Smart Phones and social media has helped to raise awareness of violent situations on public transport

Rhetoric Vs Data Gold Coast Driver De-escalation Training rolled out across entire network Cairns Engage local community groups 2012 Cairns Enhance Police Patrols Sunshine Coast Enhance Security Patrols Gold Coast/Cairns Enhance Security Patrols 2013 Gold Coast Visible Police Patrols 2013 Cairns Retro fitted driver protection screens 2014 Gold Coast Undercover operations by Police

Multiple Stakeholder Approach Government Transport Authorities/Councils Local Police Local Schools and P&C’s Local shopping centre management/infrastructure owners Local media Local community groups Unions Security organisations Training associations Public

Observations Increase in incidents occurring during weekday mornings Vast majority of assaults on drivers occur during ticketing transactions (e.g. top-ups or ‘no fare’) Female drivers have far less physical assaults than male drivers

Observations Driver de-escalation training works Well lit and clean stations/buses have less associated anti-social behaviour Physical presence of security, police and/or ticketing officers aids with a perceived ‘feeling’ of safer transport Innovative design of driver protection screens

Observations Proper incident investigations are required to address the ‘root cause’ and not what external stakeholders might think is appropriate based on political motives. This is a social issue and requires a multifaceted approach Leverage social media and put pressure on anti-social behaviour

Thank you for listening Michael McGee Chief Executive Officer