2012 International Fleet Barometer Local report UK

2 Companies with less than 10 employees Companies with 10 to 99 employees Companies with 100 to 999 employees Companies With employees and Methodology Sample: interviews including through Europe and out of Europe Target: Fleet managers in companies of all industries using corporate vehicles Data collection method: CATI system (Computer-assisted telephone interviewing) Duration of the interview: 13 minutes in average Quotas: companies size and sector Local sample: 300 interviews

3 Methodology Companies with less than 10 employees Companies with 10 to 99 employees Companies with 100 to 249 / 499 / 999 employees Companies with 250 / 500 / employees and more Companies < 100 employees Companies >100 employees

4 Characteristics of the market 8 Characteristics of the fleet23 Financing33 Car policy and choice criteria50 Services67 Safety79 Telematics90 Index

5 Characteristics of the market Characteristics of the fleet Financing Car policy and choice criteria Services Safety Telematics

6 Increase Decrease Balance 2011 Balance 2009 Balance = Fleet growth will increase – Fleet growth will decrease Base: companies with corporate vehicles = 100% % who think that the total number of vehicles on their company fleet will… Fleet growth potential in next three years Balance 2010 Balance % +13%+18% + 3%+ 10% + 8% +25%+6%+17%+6% + 7%+ 12%+ 15%+ 7% +10%+14%+11%-41% + 7%+ 13%+ 14%- 2% +5%+16%+17%-16% + 8%+ 16%+ 11%0%

7 Increase Decrease Balance 2012 Balance 2010 Balance = Fleet growth will increase – Fleet growth will decrease Base: companies with corporate vehicles = 100% % who think that the total number of vehicles on their company fleet will… Fleet growth potential in next three years Balance 2011 Balance %+ 12%+ 14%+ 17% + 4% + 10% + 14%+ 11%- 39% + 7%+ 14%+ 13%- 2%

8 Cost pressure on the company fleet Increase Decrease Balance 2011 Balance = Cost pressure will increase – Cost pressure will decrease Base: companies with corporate vehicles = 100% % who think that this year, cost pressure on the fleet will… + 43%+ 63% + 30%+ 31% + 36%+ 74% + 31%+ 36% + 46%+ 56% + 30%+ 37% + 68%+ 53% + 41%+ 39% Balance 2012

9 Cost pressure on the company fleet Increase Decrease Balance = Cost pressure will increase – Cost pressure will decrease Base: companies with corporate vehicles = 100% % who think that this year, cost pressure on the fleet will… Balance %+ 65% + 32%+ 31% + 48%+ 56% + 31%+ 37% Balance 2012

10 Don’t know Decrease Remain the same Increase Used cars resale value % who think that the resale value of vehicles will… Base: companies with corporate vehicles = 100%

11 Don’t know Decrease Remain the same Increase Used cars resale value % who think that the resale value of vehicles will… Base: companies with corporate vehicles = 100%

12 Don’t know Decrease Remain the same Increase Used cars resale value % who think that the resale value of vehicles will… Base: companies with 100 employees and more, with corporate vehicles

13 Characteristics of the market Characteristics of the fleet Financing Car policy and choice criteria Services Safety Telematics

14 Distribution of fleet Base: companies with corporate vehicles = 100% Transport vehicles Service vehicles Sales vehicles Incentive vehicles Vehicles in exchange of a monthly cost Transport vehicles: of less than 3,5 tons Service vehicles: used for maintenance and repair of facilities, general services, after-sales services… Sales vehicles: intended for sales travel and appointments Incentive vehicles: made available to employees as part of the company’s compensation policy Vehicles in exchange of a monthly cost: deduced from the employee’s salary

15 Increased Decreased Perceived evolution of average duration since last year Passenger Cars Light Commercial Vehicles % who think that duration of usage in the company has… Base: companies Light Commercial Vehicles or Passenger Cars / Excluding second-hand vehicles ‘Don’t know’ not included

16 Characteristics of the market Characteristics of the fleet Financing Car policy and choice criteria Services Safety Telematics

17 Global fleet growth potential in the next 3 years according to main financing method Base: companies with corporate vehicles = 100%

18 Balance = Intention to develop – Intention to reduce Projected trends in financing methods over the next 3 years Dynamism indicators by company size Base: companies with corporate vehicles = 100%

19 Car usage longer than duration of a leasing contract Best provider for each service Full control of the fleet Don’t know Fleet managers main motivation for developing outright purchase Main motivation for developing outright purchase Base: companies intending to develop outright purchase

20 Main motivation for developing Operating Leasing Base: companies intending to develop operating leasing Fleet managers main motivation for developing operating leasing Fixed monthly cost Budget control To lighten balance sheet Car servicing included To avoid risks on resale value To reduce administration tasks Integrated consulting advice ‘Don’t know’ not included UK Europe Not enough base for UK

21 Characteristics of the market Characteristics of the fleet Financing Car policy and choice criteria Services Safety Telematics

22 Decision-making department on car policy Top Management Administrative / Finance Direction Fleet Director Procurement Human Resources Other Base: companies with corporate vehicles = 100%

23 Mobility manager % of companies with a function that covers both corporate fleets and travel Base: companies with 100 employees and more, with corporate vehicles UK Europe

24 Established practices concerning the car policy UK Europe Limitation of CO 2 emissions when choosing a car Prohibition of hand free mobile phones Restrictions on driving home after a company party Incentive of awards for safe drivers Base: companies with corporate vehicles = 100% % of companies having these established practices concerning their Car Policy

25 Fulfilling sustainability commitments Employee satisfaction Lighten the balance sheet Don’t know Apart from reducing costs, main concern about fleet management Fleet management main concern Base: companies with corporate vehicles = 100%

26 Already implemented Don’t know what a mobility plan is Considered Mobility plan % of companies considering mobility plan for their employees Base: companies with more than 100 employees “Not considered” not included Total implemented + considered

27 Already implemented Don’t know what a mobility plan is Considered Mobility plan % of companies considering mobility plan for their employees Base: companies with more than 100 employees “Not considered” not included Total implemented + considered

28 Potential of Electric Vehicles % who identified areas where Electric Vehicles could be suitable Base: companies with corporate vehicles = 100% UK Europe

29 Characteristics of the market Characteristics of the fleet Financing Car policy and choice criteria Services Safety Telematics

30 Vehicle maintenance Tyre replacement 24h assistance Management of insurance Accident management Replacement vehicle Fuel Management Driver Safety training Online reporting % who outsource the following services Outsourcing of services UK Europe Base: companies with corporate vehicles = 100%

31 Vehicle maintenance Tyre replacement 24h assistance Management of insurance Accident management Replacement vehicle Fuel Management Driver Safety training Online reporting % who outsource the following services Services which brought the most savings Outsourced service Savings achieved through outsourcing (All responses) Base: companies with corporate vehicles = 100%

32 % who think these services brought the most savings… Savings achieved through outsourcing (All responses) Services which brought the most savings Outsourced service Vehicle maintenance Tyre replacement 24h assistance Management of insurance Accident management Replacement vehicle Fuel Management Driver Safety training Online reporting Base: companies with corporate vehicles = 100%

33 % with the following services already in place New services already in place UK Europe CO 2 optimization of car policy Reporting on reliability of brands / models CO 2 reporting Communication to drivers to decrease operational costs Reporting for accounting and fiscal purposes Eco driving training Consultancy on car company policy Grey Fleet management Administration of pool of cars available upon reservation Base: companies with corporate vehicles = 100%

34 Characteristics of the market Characteristics of the fleet Financing Car policy and choice criteria Services Safety Telematics

35 % of businesses who consider safe driving behavior on professional trips as… Individual responsibilityDon’t know Shared responsibility between company and driver Responsibility between driver and company Base: companies with corporate vehicles = 100%

36 % of businesses who consider safe driving behavior on professional trips as… Individual responsibilityDon’t know Shared responsibility between company and driver Responsibility between driver and company Base: companies with corporate vehicles = 100%

37 Safety driving training % who have mandatory safety driving training Base: companies with corporate vehicles = 100%

38 Characteristics of the market Characteristics of the fleet Financing Car policy and choice criteria Services Safety Telematics

39 Plans to implement Implemented Use of Telematics % of companies using or planning to implement Telematics in the next 3 years Base: companies with corporate vehicles = 100%

40 Purposes for using Telematics Base: companies using or planning to use Telematics UKEurope As a vehicle locator/tracker Reduce fuel consumption Monitor technical car data to reduce maintenance costs Monitor unauthorised use Monitor driving behaviours Improve safety of your drivers Primary and secondary purposes for using Telematics

41 Acceptance of drivers on the gathering of Geolocalisation information according to fleet managers OpenNo opinion Reluctant Acceptance of drivers concerning Geolocalisation information Base: companies with corporate vehicles = 100% Strongly opposed Balance Open – (Reluctant + Strongly opposed) 7% 5% 21% 3% 19% 1% -9%

42 OpenNo opinion Reluctant Acceptance of drivers concerning driving behaviors information Base: companies with corporate vehicles = 100% Strongly opposed Acceptance of drivers on the gathering of driving behaviors information according to fleet managers 16% 15% 32% 11% 31% 9% 16% 6% Balance Open – (Reluctant + Strongly opposed)

43 OpenNo opinion Reluctant Base: companies with corporate vehicles = 100% Strongly opposed Acceptance of drivers concerning driving behaviors information Acceptance of drivers on the gathering of driving behaviors information according to fleet managers Balance Open – (Reluctant + Strongly opposed) 19% 15% 31% 9%