1. ICT Market Follow up in Morocco Market Observatory/ANRT MOROCCO
Mrs Ikrame BELABBES
Market Observatory/ANRT MOROCCO
September 2010

2. Synopsis General framework The ICT Observatory Objectives
International References
Survey Methodology
The Survey results
ICT for Households and Individuals
ICT for Businesses
Telecoms/ICT Sector in figures
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3. General framework
The Moroccan Telecommunications Act (55/01) : mission of the information technologies development follow-up, on behalf of the State ;
ANRT : centralizer, interlocutor and provider of reliable and up dated information on the ICT indicators in Morocco ;
Implementation of the Moroccan Information Technologies Observatory in 2005 :
Mechanism of data collection, analysis and dissemination on the ICT sector ;
First ICT indicators collection survey launched by the ANRT in 2005 for households and businesses ;
Tool supporting decision-making and policy formulation regarding ICT development at the national level.
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4. ICT Observatory Objectives
An accurate and an assessed knowledge of the information society in Morocco ;
Follow up of the moroccan ICT sector ;
Providing a set of core/relevant indicators enabling :
A good decision-making process for the information society take-up ;
A follow up in time of the politics impact ;
An A posterio evaluation of the politics efficiency aiming the information technologies development ;
Morocco classification at the international level regarding access, usage and development of the ICT sector.
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5. International references
Conformity with the recommendations of the international organizations allowing a relevant comparison with other countries ;
WSIS Recommendations regarding follow-up and measurement of the information society ;
Follow-up of work led at the international level in matter of ICT sector statistics collection and production : Partnership on measuring ICT for development (UNCTAD, ITU, OECD, Eurostat, etc.) :
Core list of ICT indicators and définition.
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6. Survey Methodology

7. Survey Methodology
ICT indicators collection survey for households and businnes is conducted annually (since 2005) ;
A sample survey specific to the ICT sector ;
Date of launch : january/february of year (n) in order to collect data of year (n-1) ;
The indicators selected may be classified into three major groups, according to subject :
Level of equipment for households and businesses ;
ICT access for households and businesses;
ICT usage for households and businesses.
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8. Sample construction for households
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Sample construction for households
Moroccan population structure
The target population for the "Households / Individuals" survey consists of people aged 12 and over living in urban or rural areas with access to electrificity (96% in 2009) : 71% of the national population are covered by the survey.
The reference base for the population is the main sample resulting from the last census available (2004) ;
The survey reaches 6.3 millions of households, corresponding to 99% of national households.
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9. Sample construction for households
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Sample construction for households
In constructing the sample, structural population quotas were taken into account to provide a distribution of the population based on the following:
Residential environment : distinction between urban and rural zones.
Gender and age of individuals.
City region and size.
The occupational group of the head of the household.
Conducted on a person-to-person basis, the survey covered in 2010 a sample of 1300 individuals.
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10. Sample construction for businesses
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Sample construction for businesses
Two criteria permit to classify the businesses :
The size (number of employees) ;
Type of activity (ICT sector - Primary sector - Industrial/Manufacturing sector - Service/Transport sector).
The sample construction methodology is based on a random choice, which ensure a sample representativeness of the overall national structure.
Information source used in constructing the sample is the Kompass (company directory in Morocco).
The sample size is about 250 businesses established in Morocco, which represents an error margin of ± 6,2% with a first type risk of 95%.
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11. ICT Indicators for Households and individuals
The results
ICT Indicators
for Households and individuals

12. Fixed and mobile telephony
Telephony equipement indicators
67%
66%
64%
35%
59%
59%
33%
30%
42%
18%
18%
17%
2004
2005
2006
2007
2008
2009
2004
2005
2006
2007
2008
2009
Household equipment with fixed telephone
[% Of total households]
Household equipment with mobile telephone
[% Of total households]
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13. Personal computers PC equipement indicators 25/09/2010 32% 8% 27% 6%
17%
16% 4%
13%
11% 3% 3% 2%
2004
2005
2006
2007
2008
2009
2004
2005
2006
2007
2008
2009
Household equipment with PC
[% Of total households]
Individuals equipment with PC
[% Of total individuals]
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14. Internet (1/2) 25/09/2010 20% 14% 7% 7% 4% 2% (internet cafes, etc.)
69%
Workplace
19%
14%
Someone else’s home
14%
Study location
12% 7% 7%
Free access locations 4% 4%
devices (including computers) 2% 1%
Through a mobile phone 1%
2004
2005
2006
2007
2008
2009
Household equipment with Internet access
[% Of total households]
Out of home Internet access locations
[% of individuals connecting out of home]
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15. Internet (2/2) 25/09/2010 28/04/2019 Internet users (millions) 2004
2005
2006
2007
2008
2009
Evolution 2008/2009
Level1
3,5
4,6
6,1
6,6
10,3
13,0
+26%
Level 2
3,6
4,8
6,9
11,3
13,4
+19%
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16. ICT indicators for Businesses
The Results
ICT indicators for Businesses

17. Businesses Equipement Number of computers per employee
18,96
17,83
16,85
16,85
14,75
14,75
19,08
20,50
19,08
20,92
17,19
18,93
17,62
17,62
17,62
15,90
17,19
17,19
14,10
14,10
24,09
12,72
12,72
13,75
13,75
17,52
17,52
17,52
11,68
11,68
Technology sector
Primary sector
Industry and construction sectorIndustry and construction sector
Services / transportation sectorServices / transportation sector
TOTAL
PC/employee ratio
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18. Businesses Equipement Investment in ICT equipement & training
ICT’s share of corporate spending and training budgets
30%
10% 9%
25% 6% 5% 6% 4% 4% 4% 8% 9% 9% 5% 7% 5% 2% 3% 4% 1%
Technology sectorTechnology sector
Primary sector
Industry and construction sectorIndustry and construction sectorIndustry and construction sector
Services / transportation sectorServices / transportation sectorServices / transportation sector
TOTAL
Technology sectorTechnology sector
Primary sector
Industry and construction sectorIndustry and construction sectorIndustry and construction sector
Services / transportation sectorServices / transportation sectorServices / transportation sector
TOTAL
Share of investment devoted to ICT depending on sector
Share of training budget devoted to ICT depending on sector
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19. Internet access Connected Businesses
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20. Internet access Use of the Internet
Uses of the Internet in connected businesses
Get information on products or services
Get information from public services
Customer services
Online banking / financial services
Human ressources
Transact with public services
Online sale
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21. Internet usages Existence of a web site
On average, 40% of businesses have a web site
48%
44%
40%
35%
25%
Technology sector
Primary sector
Industry and construction sectorIndustry and construction sectorIndustry and construction sector
Services / transportation sectorServices / transportation sectorServices / transportation sector
TOTAL
Businesses with a website
[% of enterprises connected to the Internet]
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22. Telecoms/ICT sector in figures June 2010

23. Fixed and Mobile Telephony
Mobile subscibers are increasing while fixed subscribers are stable.
A very strong penetration of the mobile telephony.
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24. Internet Market
Although the Internet penetration in low, the Internet market is in progress and has a high potential.
3G is the predominant mode of Internet access.
Distribution of Internet Access by mode (June 2010).
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25. Thank you

26. Contact Mrs Ikrame BELABBES Market Observatory Responsible,
Foresight & New Technologies Entity
Agence Nationale de Réglementation des Télécommunications (MOROCCO).
Phone :
Fax :
Site web :
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