Roles and Responsibilities Created by Vanessa Chetty

PMO Roles and Responsibilities PMO EXECUTIVE Role Responsibilities Value Required Skills When Leads the development of the PMO value proposition Leads the PMO strategically Key to gaining organization-wide support. PMO charter development and implementation Ensuring all PMO activities are driving bottom line value Buy-in and involvement of executives PMO staffing Approval of monthly forecast and work plan report PMO staff retention Approval authority on project mgmt. contracts Measured by how much documented value is brought to the organization Executive oriented Project management professional Has the ability to work well with all levels of the organization Cross-functional experience with project portfolio management Consulting background This is the first person hired into the PMO.

PMO Roles and Responsibilities PROJECT PORTFOLIO MANAGER Role Responsibilities Value Required Skills When PMO Career Path Leads and maintains the development of the project, resource, asset and strategic objective portfolios Reports to the PMO executive Financial and what-if analysis. Analyzes the project portfolio and makes recommendations to decision makers Balances the portfolio Evaluates and helps to implement processes to improve project flow Publishes the monthly forecast and work plan report Manages the development and definition of the prioritization model Can be backup to the PMO executive Same measurement as PMO executive improvement in ROI in project portfolio. Ability to report bad news Ability to work well with all levels of the business Part of the first group of people hired into the PMO PMO Executive

PMO Roles and Responsibilities PROJECT MANAGEMENT MENTOR Role Responsibilities Value Required Skills When PMO Career Path Supports project rescues Works in the field assisting project teams Trains project managers Conducts project assessments Reports to the PMO executive. Provides coaching and mentoring services to the project management community on top portfolio-related components Works with project sponsors and project managers to identify project delivery opportunities and threats. Same measurement as PMO executive Monetarily identified in overcoming project team threats and opportunities Ability to work well with all levels of business Consultative in nature and duties Certified Project Management Professional (PMP) Complete grasp of PMI PMBOK® fundamentals Ability to work in high stress situations Part of the first group of people hired into the PMO PMO Executive Project Portfolio Manager

PMO Roles and Responsibilities PROJECT MANAGEMENT TOOL MENTOR Role Responsibilities Value Required Skills When PMO Career Path Provides technical leadership, coaching and mentoring on all PMO tool utilization Reports to the Project Management Mentors Ensures the integrity of all data captured through the supported PMO tools Responsible for the competence of all project managers, resource managers and team members in PMO tools and applications Helps with project rescues in rescheduling work loads in the scheduling tool. Same measurement as PMO executive Data integrity and completeness Expert in scheduling tools Quick learner on software packages Ability to work well with all levels of the business Complete grasp of PMI PMBOK® fundamentals Ability to work in high stress situations Part of the first group of people hired into the PMO Project Management Trainer Project Management Mentor

PMO Roles and Responsibilities HELP DESK SPECIALISTS Role Responsibilities Value Required Skills When PMO Career Path Customer service Supports the project management community service requests for assistance Answers and tracks field requests for assistance from project management community Same measurement as PMO executive Responsiveness to customer help desk calls. Ability to work well with all levels of the business A complete grasp of PMI PMBOK® fundamentals Trained in all PMO standard tools and methodologies Excellent communication skills Ability to translate technical jargon into simple concepts Part of the first group of people hired into the PMO No later than early in second six months of PMO implementation schedule Project Management tool Mentor Trainer Project Management Mentor

PMO Roles and Responsibilities RESOURCE PORTFOLIO MANAGER Role Responsibilities Value Required Skills When PMO Career Path Oversees resource portfolio, including strategic resources Works with Project Portfolio Manager to help balance the portfolios Seeks to implement resource portability Full and correct utilization of the organization's strategic resources Tracks resource utilization trends in alignment with portfolio objectives Assists project management community in locating just-in-time resources. Same measurement as PMO executive Utilization and throughput per week of the organization's strategic resources Primary PMO executive measurement: to reduce delays caused by unavailable non-strategic resources. Ability to work in high stress situations with project team partners Strong negotiation skills. Part of the second group of people hired into the PMO Project Portfolio Manager

PMO Roles and Responsibilities METHODOLOGY SPECIALIST Role Responsibilities Value Required Skills When PMO Career Path Works with project teams in the application of the project management methodology Assesses team's methodology usage for method compliance and associative risk management for all key projects Works with Project Management Mentor to identify and overcome obstacles and resistance Same measurement as PMO executive Percentage of project management community claiming that methodology is worthwhile Strong background in PMI/PMBOK® concepts and their application Ability to teach concepts to work teams Certified as a Project Management Professional (PMP®) Able to work with business sponsors and their project teams in project startups. Part of the second group of people hired into the PMO Brought in early if the work environment has very low project management maturity Project Management Mentor Trainer Resource Portfolio Manager

PMO Roles and Responsibilities PROJECT MANAGEMENT TRAINER Role Responsibilities Value Required Skills When PMO Career Path Works with project teams, functional units and other organizations to provide and arrange project management training Teach project management basic and advanced concepts Same measurement as PMO executive Agreed upon financial impact of the training, signed off by sponsors or functional executives. Professional training experience Part of the second group of people hired into the PMO Brought in earlier if the work environment has low project management maturity Methodology Specialist Project Management Mentor

PMO Roles and Responsibilities DATA ADMINISTRATOR Role Responsibilities Value Required Skills When PMO Career Path Constructs the monthly forecast and work plan report Document librarian Supports all PMO role players Provides primary support for the portfolio manager Ad hoc reporting; PMO data repository processing and integrity Review of portfolio project status reports and schedules for data completion Same measurement as PMO executive Customer satisfaction with information (not data) provided. Ability to work in high stress situations with project team partners Should be part of the first group of people hired into the PMO Help Desk Specialist Methodology Specialist