Book your future. Use Duetto to Drive RevPAR

 Introductions  Duetto Overview  GameChanger Benefits  Demo  Key Takeaways What We’ll Cover

Chris Knothe Senior Solutions Engineer Duetto delivers cloud-based revenue strategy to hotels, allowing them to maximize profits through actionable data to better manage pricing, revenue and business mix decisions. Past Experience:

 : Raffles Hotel Vier Jahreszeiten, Hamburg, Germany  : The Peninsula New York  : Mandarin Oriental Hong Kong  : The Carlyle New York  : Rosewood Little Dix Bay, BVI  : The Carlyle New York (DORM)  : Greenwich Hospitality Group (Reg DORM)  : The Pierre Hotel, New York (DORM)  2014: Duetto (Solutions Engineer) Introduction – Chris Knothe

Why Duetto?  Founded by leaders in hospitality and technology  Patrick Bosworth & Marco Benvenuti (Wynn Resorts)  Craig Weissman (salesforce.com)  Marquee investors  Lee Pillsbury (Thayer), Barry Sternlicht (Starwood), Rich Barton (Expedia), Marc Benioff & Parker Harris (salesforce.com)

Driving Innovation

Duetto Solution: Big Data = Better Data Reviews & Social Media Competitor Pricing Data Booking & Reservation Data Web Shopping Regrets & Denials Weather Air Traffic Traditional Revenue Management

BAR Pricing = Lost Opportunity 8 BAR 2 $200 BAR 1 $100 Retail/ Transient Rate Code: BAR 15% With BAR Pricing comes static:  Room Type Differentials  Discounts/ Offers 45% Occupancy 75% BAR 3 $300

Take Back Control – Open Pricing  Independently price every single segment, offer and room type  Maximize revenue over high demand and need periods  Keep all channels open and benefit from the “billboard effect”

Traditional Pricing CAPACITY AAA Promo Rate 10% 20% ✔ ✔ AAA Promo Rate 10% 20% ✔ ✔ ✖ AAA Promo Rate 10% 20% ✖ AAA Promo Rate 10% 20% ✔ ✖

Open Pricing CAPACITY AAA Promo Rate 10% 20% ✔ ✔ AAA Promo Rate 10% 20% ✔ ✔ AAA Promo Rate 10% 20% AAA Promo Rate 10% 20% 2% ✔ ✔ 5% ✔ 10% ✔

Room Types CAPACITY Suite King Bed Double +$100 +$50 +$0 +$75

Loyalty Rates  Shift business from WHOs & OTAs to brand.com by offering fenced rates to all guests who book direct  Offer specific loyalty rates based on customer lifetime value including non-room revenue spend  Track shopping details of your loyal customers to better understand their behavior through regrets and denials

Built in the Cloud REMAP DATA WITH NO RESETS RAPID DEPLOYMENT SEAMLESS UPGRADES NO SYSTEM MAINTENANCE ZERO DOWNTIME DATA SECURITY RAPID INNOVATION ACCESS ANYWHERE & ANYTIME NO HARDWARE

Regional Office Owner Hotel Brand Property Management Collaborate Across the Hotel 16 Operations Sales & Marketing Distribution Revenue Management

Proactively manage your business No rate shop data Unmapped Codes Unusual Booking Deviation Market Rate Change Unusual Pick-Up Deviation Rate Booked Below Min. Competitor Rate Change High Block Pick-Up Regret & Denials Deviation RM S&M GM Res Smart Alerts

Customer Success Deep Revenue Management Experience (average 10+ years of experience)

PRE-SALES CONTRACT EXPANSION SUPPORT ONBOARDING DEPLOYMENT New Property Onboarding Consulting New Feature Training Troubleshooting & Tips Ongoing Checkpoints Systems Configuration Consulting Dedicated Deployment and CS Manager Team Full Implementation Services Data Validation Dedicated CS Account Customized Training Ongoing Support Customer Success Cycle

Demo

The Duetto Platform

Key Takeaways  Better more actionable data: Regrets and denials  Flexibility and control: Individually yield all segments, rate codes and room types  Smarter tools: Group Management and Smart Alerts  Unique Cloud Architecture for rapid innovation and real time data  Unparalleled support: Customer success team all former revenue manager

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