Level 3 Administration Business Functions 1

Functional areas These are likely to include: Finance Marketing Production Sales Human Resources Customer Services They vary according to the type of business These are likely to include: Finance Marketing Production Sales Human Resources Customer Services They vary according to the type of business 2

Finance Keeps records of all financial activity e.g. sales Providing managers with information that can be used in decision making e.g. budgeting, creating new products A Chief Accountant supervises the work of the accounts department Financial accounts; records events as they occur, produces annual accounts, records VAT Management accounts; supplies financial information to managers and sets out budgets Keeps records of all financial activity e.g. sales Providing managers with information that can be used in decision making e.g. budgeting, creating new products A Chief Accountant supervises the work of the accounts department Financial accounts; records events as they occur, produces annual accounts, records VAT Management accounts; supplies financial information to managers and sets out budgets 3

Marketing Anticipates Identifies Satisfies Customer requirements The 4 Ps of marketing: Products produced by the company Prices charged by the company Promotions designed to attract customers Place where the goods are sold Anticipates Identifies Satisfies Customer requirements The 4 Ps of marketing: Products produced by the company Prices charged by the company Promotions designed to attract customers Place where the goods are sold 4

Production Organises who makes the goods; how and when Methods of production Raw materials processed into finished goods Tasks scheduled across available employees and e.g. machinery Organises who makes the goods; how and when Methods of production Raw materials processed into finished goods Tasks scheduled across available employees and e.g. machinery 5

Customer service Prior to making purchases During purchase Post purchase Prior to making purchases During purchase Post purchase Providing customers with details of offers and providing personal attention Customers listened to and feel valued Attending to complaints, after sales support ( spare parts, servicing etc) inform about new products Providing customers with details of offers and providing personal attention Customers listened to and feel valued Attending to complaints, after sales support ( spare parts, servicing etc) inform about new products 6

Sales Works closely with marketing to get customers to buy company’s products Main responsibility is to create orders for the goods and services the company provides Sales team tries to identify prospective customers and follow up to close the sale Works closely with marketing to get customers to buy company’s products Main responsibility is to create orders for the goods and services the company provides Sales team tries to identify prospective customers and follow up to close the sale 7

Human Resources Responsible for all aspects of people management e.g. Policy making; Disciplinary, Grievance, Sickness and Absence Welfare of staff Supporting other managers in their role e.g. with recruitment Bargaining and negotiating e.g. with Trade Unions Wages and Training Responsible for all aspects of people management e.g. Policy making; Disciplinary, Grievance, Sickness and Absence Welfare of staff Supporting other managers in their role e.g. with recruitment Bargaining and negotiating e.g. with Trade Unions Wages and Training 8