Email Etiquette. Netiquette Netiquette = Network etiquette the proper way we communicate and interact with each other using email over the Internet.

Slides:

Advertisements

Similar presentations

Mandy Peterson March 7, 2007 Customer Service Training MASFAP Spring Conference.

Advertisements

ACDV B50 Joyce Kirst. Content Consider whether what you have to say is best said through Consider whether the person you are writing to needs to.

Mandy Peterson March 7, 2007 Customer Service Training MASFAP Spring Conference.

RULES FOR SENDING EFFECTIVE AND PROFESSIONAL S Netiquette.

Business Etiquette Are you being Rude? by Paula N. Strozier.

Internet etiquette, or netiquette guides us in proper behavior on the Internet. There are widely accepted rules of behavior to follow when you're online.

Electronic Mail CEL : C O M P U T E R S I N E V E R Y D A Y L I F E CEL 1 Electronic Mail Name: ____________________ Class: ________________.

ETIQUETTE Fact: has overtaken the ____________ as a communication tool in the workplace. (ranking: , ______________, mobile phones, instant.

C O A L I T I O N Corner Coalition Corner: Business training tools for HR staff, real estate licensees and other service professionals in the relocation.

Formal Writing Rules E mail –etiquette Formal Writing Rules.

Etiquette Guidelines to Electronic Communication 4/ Etiquette.ppt Presented by Duane Shaw.

ETIQUETTE What you need to know about communicating effectively in an electronic medium.

Academic Writing Workshop

 When you receive a new you will be shown a highlighted in yellow box where your can be found  To open your new just double click.

HUNTINGTON BEACH PUBLIC LIBRARY Basics. What is ? short for electronic mail send & receive messages over the internet.

(Netiquette).  We expect other drivers to observe the rules of the road.  The same is true as we travel through cyberspace.  Netiquette - network etiquette.

Business Etiquette. “There are four ways, and only four ways, in which we have contact with the world. We are evaluated and classified by these.

Professional Communication in the Workplace Lance Kissler, Marketing & Communications.

 To: means to the person you are sending the to.  CC: Carbon copy, to add additional addresses.  BBC: Blind carbon copy, to add additional addresses.

Hello Employee, Welcome to MStreamIT!

WEBPAGE DESIGN Electronic Mail Anatomy of an Message Messages Contain Two Parts: HHeader AAddressing information To From Subject MMessage.

Etiquette (Netiquette). What is Netiquette?  We expect other drivers to observe the rules of the road.  The same is true as we travel through.

. Open a Click on your inbox and click on a you want to open then it will open.

Information guide.

. Open a Click on your inbox and click on a you want to open then it will open.

etiquette Etiquette s always go to any of the following: Staff

Electronic Etiquette Communication Skills for and Blogs.

NETIQUETTE GUIDELINES FOR DISTANCE EDUCATION COURSES.

What is and How Does it Work?  Electronic mail ( ) is the most popular use of the Internet. It is a fast and inexpensive way of sending messages.

Dylan Bayliff. Contents: 1- Sending s & Using etiquette 2- Staying safe and Accessing 3- Open s 4- Replying to s 5- Setting up contacts.

Business English Upper Intermediate U1S09 John Silberstein

Making enquieries Letter of enquiry (inquiry). Making inquiries = asking for information.

By Sasha Radjuk. - Etiquette and User Guide Give some basic notes on how to log in. To login go on Google and type in outlook web app and the type.

Preparing s Using Etiquette Lesson A4-3.

Comunicación y Gerencia 10 Commandments For effectvie communication.

Company Guidelines and Basic Rules for …. No text words or slang, all s sent have to be polite and formal Use suitable, relevant subject lines.

Introduction to Business & Marketing February 24, 2012.

Preparing s Using Etiquette. Learning Objectives Define . List the parts of an and an header. List rules for etiquette.

NEW MEDIA COMMUNICATION. NETWORKING INFORMATION EXCHANGE COMMUNICATION.

STAYING SAFE: Here are some safety tips when using Change your password regularly and keep it in a safe place. Don’t share your password with anyone.

Chapter 18 Digital Communication: , Instant Messages, Blogs, and Wikis Strategies for Technical Communication in the Workplace Laura J. Gurak John.

is a shortened form of electronic mail allowing you to send messages over the internet, store and retrieve messages which you have received. So.

BASIC ETIQUETTE Use the BCC and CC appropriately. 3.

HOW TO WRITE A PROFESSIONAL WITHIN A BUSINESS. The Business World.

Basics. Stands for “electronic mail” Digital message sent over the internet Primarily text but can include pictures, sound and attachments.

tool kit. USER GUIDE Etiquette (Acceptable use policy) – a list of rules that we observe Use a suitable subject in the - this helps.

Professional Communications Mrs. Lopez-Wyatt. Why is etiquette important? We interact more with written word and the number of users and usage rates.

ETIQUETTES “ - when it absolutely positively has to get lost at the speed of light.”

Memos, Netiquette, .  A memo is short for memorandum, which is a written reminder of something important that has occurred or will occur.  Memos.

Use the subject field to indicate the purpose of the .

EFFECTIVE COMMUNICATION PRESENTED BY THE SOLUTIONS GROUP.

Writing Messages. User Name  Good vs. Bad  How do you want to be viewed  Informed (educated) vs Uninformed (uneducated)  What ideas are.

Professional Etiquette Top 10 Tips. How do I write a professional ?  Write a meaningful subject line.  Keep the message focused.  Avoid.

etiquette and effective use A brief guide on etiquette for Pathway Group Staff and Associates By Safaraz Ali

LETTERS, MEMOS, & S WHAT MAKES THEM DIFFERENT? THREE MESSAGES ENG 371 LUKOWSKI.

Communication Presenters : Terri Yau Global Customer Service Date : February 2011.

1.03D. Write professional s.  Why do you need etiquette? A company needs to implement etiquette rules for the following three reasons: Professionalism:

Writing Professional WRITING RIGHT.

SOFT SKILLS: NETIQUETTE COMMUNICATING EFFECTIVELY

Etiquette Netiquette.

Huntington Beach Public Library

Electronic Mail Computer Technology.

CBP Program – Business Etiquette

Basics HURY DEPARTMENT OF COMPUTER SCIENCE M.TEJASWINI.

Etiquette (Netiquette).

Professional Communications

Principles of business

Setting up a Gmail Account & Safety Kamlesh Singh Bisht IT Specialist.

Presentation transcript:

Etiquette

Netiquette Netiquette = Network etiquette the proper way we communicate and interact with each other using over the Internet

THANK GOODNESS FOR ! Quicker Means of Communication CheaperGO GREEN!Easier

Maybe we were better off without it??? Today we avoid face to face communication Depending on technology that is NOT perfect Miscommunication More impersonal Almost Robotic

Well...what can we do to improve communication? Spell & Grammar Check Distinguish between formal and informal styles when writing Use a Signature including contact info. Be kind & Respond Promptly Be concise with your subject lines Address to specific person Be specific about WHAT you want & HOW you want to attain in through your writing Avoid Attachments & keep concise and within 1 screen shot Avoid slang & text writing

Avoiding Misunderstandings…. Remember that messages may be missed, ignored, lost, or forgotten Sometimes MORE can be accomplished in one telephone call than 100 messages DO NOT TYPE IN ALL CAPITALS Give credit to those deserving of it & ask for permission to quote them Remember that you DO NOT have complete confidentiality and privacy (lawsuits/ work policy)

Some words to the wise… (cont.) Always RE-READ before hitting send Be aware of who is in the “TO” FIELD Cc /Bcc & Reply/Reply All – CAREFUL!!!!!! Do not use to discuss confidential information & situations Do not divulge your user name or password to others

Well what is “Bcc” & “Cc”? Bcc: Is short for Blind Carbon Copy Carbon copied recipients are NOT visible to anyone but the sender Use this when sending to a long list of recipients or to recipients that should not know each other Should not be used as a spying device but only to protect the privacy of addresses (ethical violation?) Cc: Is short for Carbon Copy More than 1 addressees can be in this field (separate them with commas) Carbon copied recipients ARE visible to all other recipients Usually used when others are referenced in the or for those you want included in the conversation

Example of CC vs. BCC From : Jonathan Grove To : Ashley Miller Cc : Janet Costa, Nina Myers Bcc : Julie Ann Skala Dear Ashley, Thank you for your support with the meeting. I will inform you of the results as soon as the files get posted. Tomorrow’s agenda will be available first thing Monday morning. Please review the details with Janet and Nina. Thank you, Jonathan Grove Assistant Manager Summer Fun Company Meli Road North Park, IL

Some words to the wise… Don’t forget to include your country as part of your address and your area code as part of your phone number (you never know how far your will go) Virus protection software is only a band-aid Avoid listing your address in publicly available directories and avoid replying to spam

Send the RIGHT message… Avoid Abbreviations & Emoticons Know your audience (language and style of writing depends on this) Spelling/Grammar/Punctuation gives a bad impression Separate FACTS from OPINIONS (focus only on facts) Your most important statements should appear in the first paragraph Don’t forget the GREETING and CLOSING ( Click on Graphic  )

may NOT always be the best method of communication When you reply to an you MUST include the original in your reply Never insult or criticize via . Work out differences face to face Misinterpreted TONE ( s mask tone and body language)

Best Impressions = Lasting Impressions Do NOT overuse: “URGENT” / “IMPORTANT” or “High Priority” option Keep your language gender neutral Do not forward chain letters Don’t forward or send s containing offensive, racist, or obscene remarks DO NOT SEND VIRUSES!!!!! Use bullets or numbers whenever possible

Be Responsive NOT Reactive Avoid writing an when you are upset or frustrated (it is best to sleep on it and respond the following day) s are permanent and you never know where they go and who will view them If you must send an response ASAP, have someone re-read it to make sure your response is appropriate and “safe” Avoid attaching unnecessary files Be careful with your TONE Remember you are judged by your writing skills NO TEXT WRITING!!!!!

Communication is Super Important ! ProfessionalismEfficiencyProtection from Liability

Passive vs. Active Use the ACTIVE voice of a verb wherever possible. EX) We will process your order today. (ACTIVE & sounds more personal) vs. EX) Your order will be processed today. (Passive)

Problems with Punctuation s without full stops or commas are difficult to read and can sometimes even change the meaning of the text Small paragraphs separated by blank lines are much more readable than long run-on pieces Careless writing skills demean your intelligence and integrity

Etiquette Unspoken Expectations… Try to reply to an within 24 hours Establish an organized filing systems Keep copies of important s for reference Use separate accounts for personal and business s

Etiquette Unspoken Expectations… Don’t forget to say PLEASE and THANK YOU Your should not be longer than 1 screen (if you need to scroll down..it is way too long Don’t broadcast messages unnecessarily Your SENT cannot be UNSENT DO NOT ASSUME PRIVACY. ( Click on Graphic  )