1. Email Basics

2. Email Stands for “electronic mail” Digital message sent over the internet Primarily text but can include pictures, sound and attachments Instant

3. URL vs. Email address URL: www.google.comwww.google.com  No @  Includes www. Or http://  For organizations; for mass communication/marketing Email Address: steve@google.comsteve@google.com  Personalized (steve)  Includes @ sign  No www.  For direct communication between individuals  We recommend using your full name as your username; it’s more professional

4. Passwords Provides security so only you can sign in to your account Make sure you can remember it and do not share with anyone else Should be at least 8 characters To be safest, include at least one lowercase letter, UPPERCASE letter, $ymbol, and number Examples:  T3@mwork  H3ll02U!  Ca5h-money

5. CC and BCC Carbon Copy (CC): Send the email to someone who needs to know the information, but isn’t the target of the message. Example 1: you send an email to your school counselor about changing your schedule and Cc your mom. You don’t expect your mom to reply, just the counselor, but this way she can see what you are asking the counselor to do. Example 2: you send an email to your supervisor letting her know you will be out sick the next day, and you Cc your co-workers so they are also aware that you won’t be there to help out. Blind Carbon Copy (BCC): Sends the email to a recipient who remains invisible to everyone else on the email. No one else (including the person in the “To” column) will know that someone else is included on the email. It is recommended that you do not use this function in a work environment.

6. Other common functions Forwarding: sends a message that you received to someone else on to a new person  Automatically inserts “FW” into subject field (this is the polite way to forward) Reply: sends a message back just to the person who emailed you directly Reply all: sends a message back to everyone who was included in the original email you received  Use reply all when you need to respond to everyone in the “To” and “Cc” fields  Do not use reply all when the information is only important to the person who sent the email

7. Email Etiquette Fill in the subject line Use professional greetings and closings (Dear ___, Thank you, Best, etc.) Use correct capitalization, grammar, punctuation Don’t use all CAPITALS! Also, only capitalize the first letter of the sentence and proper nouns  DO: Hello! I am excited to meet you next Tuesday.  DO NOT:  HELLO! I AM EXCITED TO MEET YOU.  Hello! I Am Excited To Meet You.

8. Attachments Indicated by paper clip icon! A file that is sent along with the email, but isn’t part of the body of the email Do not open attachments from senders you don’t know or trust! (VIRUSES)

9. Do not send your personal information via email. Social security, bank, etc.

10. Spam Spam is unsolicited commercial emails— unwanted ads in your inbox Sample subjects:  “RE: Pharmacy sale 80% off!”  From a friend with a strange message : “I made $100 for 5 minutes of work and you can too!” Don’t even open these emails