CONVENIENCE FEES City of East Point Customer Care Department

Elavon Pricing Agreement  We are currently being charged $0.33 per Electronic Check Service “ECS” transaction for the conversion with verification service plus the Interchange and Assessments Pass-Through at 0.15%.  So, essentially Elavon pass the interchange costs (card issuing bank cost) and assessments (Card Association assessments and fees) at cost and Elavon has a 0.15% fixed markup on the dollar amount of each transaction settled.  The only other significant fee Elavon charge is a $0.10 per authorization fee to facilitate our AMEX transactions. AMEX funds and bills us separately. As well as, $1.50 per commercial transaction for any credit card or check usage.  NOTE: 75% of the City’s customers use credit cards

New Changes with Elavon  Elavon was recently notified by Visa that they will discontinue their Visa POS Check Service effective June 30 th  Due to the termination of the VISA POS Check Service, ECS will no longer have the ability to verify checks against the consumer’s DDA information, which represents a small percentage of overall ECS activity.  Effective July 01, 2013, All ECS transactions will be authorized using our proprietary ECS national database that houses negative and positive check-writer information from historical consumer experience.

Options with Elavon Options effective on July 1, 2013, are as follows: A Conversion Only service, the cost is $0.31 per transaction plus 0.15% fixed markup on the dollar amount of each transaction settled. A promotional offer that expires on July 1 st of an ECS Conversion with Guarantee. This offer is 1.22% plus $0.30 per transaction for the ECS Conversion with Guarantee service.

Expense/Revenue City’s Yearly Expense $400,000

Cost to the City Departments utilizing the credit card system NOTE: $325,000 is the amount of funds lost by the city

Additional Charges to the City for Return Items Bank Charge-back Fee.……….. $2.50 Credit Card Return …………..…..$25.00 Arbitration for Return-CC…….. $ ** Dispute of a payment for utility services** Manpower per hour……………..$10-17 **items must be processed within 48-hours**

Cities with Customer Service Fee 1.Griffin………………………………..$ Moultrie……..…………………….$ Fitzgerald……………………..……$ Calhoun…………………..………..$4.96

Businesses with Customer Service Fee 1.SCANA……..………………………………………….$ Stream Energy…………………………………..…$ Gas South………………………………$3.95 to $ Georgia Natural Gas………….……$3.99 to $ Cobb EMC……………………………..………….…$5.00 **Plus usage of BillMatrix at a cost of $3.50 per transaction**

Recommendations To cover the cost of doing business 1.Certified Funds Operation Only (cash/cashier check or Post Office money orders only) 2.Establish a Citywide customer service fee ($5.00) 3.Charge a $3.50 convenience fee for all credit cards/check transaction 4.Eliminate accepting credit card/check transaction for commercial customers