Victoria Shead CEO Community Voice Ltd Met Paul at school when we were 14 First date at 17 Married at 19 Set up monitoring business together in 1994 Paul joined a manufacturer in 2003 We are now one of his customers
Monitoring Installations Referrals & Assessments 24/7 Response Domiciliary Care 24/7 Response with Personal Care Care for Carers Response Crisis Response Hosting & Disaster Recovery Services
Accreditations
UMO Lancashire Office Cumbria Office Oxford Office Multiple offices Mutual support One UMO system Disaster Recovery Structure
Continuity …evacuation!
Carers have no monitoring equipment installed We asked Novalarm to adapt UMO to help with : Storing records for pre-registered informal carers Contact via telephone 24/7 Response & personal care Support Plans Reporting Care for Carers
We wanted to log visits made to clients home We asked Novalarm to develop module for UMO: Easy to use – simple telephone call Confirms carers attendance Confirms length of care visit Can confirm the type of visit Timesheet for carer Log of calls per client Visits Registration
We wanted to make staff training easier We talked to Novalarm : TSA – Thou shalt monitor six calls per operator per month Built-in voice recording attached to call record Operators can access own call recordings… instantly Managers access all calls Separate training database – training does not affect main system stats or client records Training
Procedures on screen UMO was adapted to show related procedures onscreen :
Mobilising Responders We use UMO to track responders arrival and sign out
Rotas onscreen We now show our mobile response rotas onscreen :
We work closely with our system supplier You should be able to work with yours … … without having to be married to their MD! Discuss your needs with them first Specify outcomes clearly Agree timescales Manage them! NOT – One Size Fits All Summary
Thanks for listening..... (live long and prosper)