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 SAP CRM Functional and Technical Overview  2. SAP CRM Middleware Over View  Master Data

BP Categories ii. BP Business Roles iii. BP Relationships iv. BP Number Ranges v. BP Marketing Attributes vi. BP Mandatory Fields per BP Role vii. BP Data Sets per BP Role (General, Relationship and Sales Area) viii. BP Enhancements ix. BP Partner Determination x. BP Hierarchies xi. Data Migration – SAP & non-SAP

Organizational Model Types of Organization Model Org. Unit creation specific to each business scenario (Marketing, Sales) Org. Unit attributes Mapping with SAP R/3 (ECC) Sales Org ii. Positions Position creation Teams creation and linking the sub-ordinates (eg: Sales team creation with Sales Manager and Sales Reps) Assignment of the BP (Employee – User) Enhancement of the Position with Business Role iii. Organization data determination (Responsibilities and Attributes)

 Territory Model  Territory Hierarchy levels  Territory creation  Assignment of the Employees or BPs  ii. Territory determination based on the territory area attributes

i. Product Categories ii. Attributes, Set Types, Categories, Hierarchies iii. Product creation iv. Ibase and Items v. SAP CRM Limitation vi. Data Migration – SAP & non-SAP Systems

i. Condition Records ii. Condition Table iii. Access Sequence iv. Condition Type v. Pricing Procedures

i. Overview ii. Transaction Types iii. Copy Control

i. Overview ii. Transaction Types

 Overview i. WEB UI i. Overview ii. Personalization, Hide and unhide assignment blocks, fields and pages iii. Navigation Bar Profile – Work Centers, Logical Links, 1st & 2nd Level Navigations, Hide and unhide logical links, Business Roles etc., iv. AET – Custom Fields

External List Management  File Format  Activate Workflow  BADI Activation  Define Origin and List Type  Mapping Format  Externalist Creation

Market Plans & Campaigns Campaign Management i. Campaign Automation ii. Manual Campaigns

a. Marketing Calendar b. Maintain Campaigns Campaign Channels & Campaign Execution Personalized ERMS - Bounce Management

 Marketing Attributes – Data Sources & Attribute Lists  Segmentation using Segment Builder  Table Joining’s for Segmentation

 Android  AIX Administration  Business Analyst  Citrix XenApp  Cognos 10 BI & Tm1  Data Stage  DB2 DBA  Dot Net  DAC  Google Web Tool Kit

 IBM Lotus Notes (Development)  IBM Lotus Notes Domino Server Administration  IBM Message Broker  IBM MQ Series  IBM Tivoli Access Manager  IBM Web Sphere Application Server Administration (WAS)  IBM WAS Portal server Development  Informatica  I Phone

 Java/J2EE  Microstrategy  MicroSoft Business Intelligence  MicroSoft Dynamics CRM  OBIEE 11 g  Oracle APPS – HRMS  Oracle APPS – SCM  Oracle APPS – Financial  Oracle APPS – Technical

 Oracle BI Apps  Oracle BI Publisher  Oracle DBA 11g  Oracle RAC  Oracle Fusion SOA  Oracle SQL, PL SQL  PHP  Perl Scripting  SAP SD, BO, FICO, BI / BW, APO  Sales Force CRM  SharePoint Server 2010

 Shell Scripting  Siebel CRM, EAI, E-Scripting  SQL Server DBA  Springs and Hibernate  Storage Area Network ( SAN)  Testing Tools - QTP, QC, Load Runner, Selenium, ISTQB  TIBCO BW, BE, TIBCO I Process  Tivoli Access Manager  Unix Administration  VN Ware  WCF, WPF, LINQ, AJAX, SILVER LIGHT  Webmethods  Webservices, SOAP ( JAVA)

  -crm online training in pune contact us:  or  By Real Time Experts from Hyderabad,  Bangalore ,India,USA,Canada,UK, Australia,South  Africa.