TRAINING SESSION ONE Overview  What is Telecare and Community Alarm  Role of Regional Communications Centre (RCC)  Assessment Process  How to Refer

AssessmentReferralInstallationReview Maintenance & Repair Our Service & RCC Referral Install Review Maint & Repair RCC plays a vital part in our service as you can see from the diagram: SERVICE PROCESS

Community Alarm and Telecare offers individuals, their families and carers, security and peace of mind, through services that enable people to stay independent in their own home for as long as possible WHAT IS COMMUNITY ALARM AND TELECARE?

Community Alarm Community Alarm is an addition to the telephone, when activated enables the user to get help quickly. Telecare Telecare is sensors in addition to the community alarm, which can be programmed to a monitoring centre or linked to a pager to alert a carer/family member in the same house. WHAT IS THE DIFFERENCE BETWEEN COMMUNITY ALARM AND TELECARE?

Consists of:  Alarm unit  Pendant When either is activated it alerts an operator at RCC, who has immediate access to the users details COMMUNITY ALARM

 A range of sensors in addition to the basic community alarm  Available for anyone of any age.  Does not replace family or carers Telecare can be monitored by a family member/ carer or a 24 hour manned control centre TELECARE IS...

Users require to provide us with details of family, friends or neighbours, they are willing to provide a key to in the event of an emergency call. Although 3 or more people are ideal, at least 2 is essential. However each case will be considered on it’s individual circumstances. RESPONDER SERVICE FOR COMMUNITY ALARM AND TELECARE

If a user has no contacts we have our own responder service, however this is limited to 100 users and there is often a waiting list for a place:  Our staff respond between 8am-6pm (Mon-Fri).  Outwith this time mobile wardens or carers through Care at Home service attend. This service is currently under review. RESPONDER SERVICE FOR COMMUNITY ALARM AND TELECARE

KEYSAFES A key safe is not part of telecare and users would normally arrange to pay for the supply and installation themselves. Our service will arrange to supply and install one for any user on our responder list. RESPONDER SERVICE FOR COMMUNITY ALARM AND TELECARE

 Peace of mind for user, family or carers  User can lead a more fulfilling and independent life with control and dignity  User can continue to live where they have friends, family and neighbours and prevent admission to a care home  It can assist user getting back home from hospital WHAT ARE THE BENEFITS OF TELECARE?

Telecare can help people of any age who:  are prone to falling  are vulnerable  have epilepsy  live in supported accommodation  have a family member/carer who requires support  have memory problems as a result of dementia or head injury  are at risk from environmental threats such as fire, gas and floods  are worried about living alone  have mobility problems WHO CAN TELECARE HELP?

 Secure Control Centre with fully trained operators and prompt response to any emergency call  Person centred approach, tailoring our service and equipment to the individuals need  Provision of appropriate telecare equipment, installed and maintained by our experienced staff  Periodic review and assessment of users current need, with the addition of equipment and s ervices as required  Joint visit with one of our engineers for more complex assessments WHAT DOES OUR TELECARE SERVICE OFFER?

 Analyse the needs of the person – focus on person not equipment  Identify the problems which need to be solved  Consider the persons home environment  Consider the users physical and cognitive ability  Identify potential technology and consider alternatives  Consider ethical issues  Discuss response required and who will provide ASSESSMENT FOR TELECARE

TELECARE REFERRALS 10 MONTH SNAPSHOT RECEIVED FROM REFERRERS

‘ Thanks to the smarter home, a home help is required only once a year, to change the batteries’ BALANCE – THE IMPORTANCE OF HUMAN CONTACT

 Referrals are made to our service through a variety of ways:  Self  Users Family  Social Care Professional eg Occupational Therapist, Care Manager  Health Professional eg GP, District Nurse  Voluntary Organisations eg Blind Society, VSA REFERRAL TO OUR SERVICE

A Community Alarm Request or Telecare Request form requires to be completed. This is available direct from ourselves by post or you can request electronically via our general Alternatively: it can be downloaded from our website and click on the “ Community Alarm ” link. REFERRAL FOR COMMUNITY ALARM AND TELECARE

“Telecare Request Forms including Information and Guidance Sheets” on website or request direct from our service. There is 5 specific request forms for telecare:  Telecare Request  Pill Dispenser Request  Buddi Request  Just Checking Request  CCTV Request The Pill Dispenser, Buddi System, Just Checking System and CCTV will be discussed in future sessions. TELECARE REQUEST FORMS

Installation and service set up examines the tailoring (and collaboration) of the agreed telecare package It is critical that the user and other agencies or family involved understand how the telecare package will provide support, which will build confidence in :  whole telecare solution  equipment  remote monitoring  response elements INSTALLATION OF TELECARE

 During the installation visit we offer users a visit from the Home Safety Officer from Home Check.  Users in council homes are advised that Housing will arrange for a smoke detector to be installed, connected through their alarm to the monitoring centre (RCC).

Review visits take place:  6 weeks after installation  Thereafter yearly  Complex telecare packages are reviewed between 3-6 monthly periods REVIEW OF COMMUNITY ALARM AND TELECARE

Equipment requires batteries, repair and replacement from time to time and this is handled by our fully trained staff through:  Battery management program  Replacement equipment program  Fault reporting is attended to within 48 hours MAINTENANCE AND REPAIR