New York State Solutions to WIOA (formerly known as WIA) Implementation National Association of State Workforce Agencies Employment & Training Committee The Hilton Hotel Albany, NY July 15, 2015

2 Introductions and Topics Executive Overview NYS Solutions to WIOA Key Background Considerations Capacity Building and Staff Development Planning Competitive Advantage Services Performance Closing Remarks

3 Executive Overview Topics Operating Environment Leadership Competitive Advantages

4 Operating Environment EconomyNational and State Priorities National Emergencies Funding

5 Leadership

6 Competitive Advantages

7 NYS Solutions to WIOA Topics Key Background Considerations Capacity Building and Staff Development Planning Competitive Advantages Services Performance

8 Key Background Considerations Common Enrollment and Exit (WIOA Titles I & III, Trade, VETS) In-person Initial Assessment of all Participants Aligning Local Workforce Development Areas with Region Economic Development Demand Driven System – Sector-based workforce strategies Funding Opportunities

9 Webinars for 1,000+ workforce professionals Weekly Calls with Career Center Staff, One Stop Operators and LWDB Directors Bi-Weekly calls with LWDB Directors Videos developed through training development software (Adobe Captivate) Physical and Virtual Conferences/Meetings Capacity Building and Staff Development

10 Planning Central to policy planning process Positioned to coordinate with REDCs Reorganized around WIOA principles

11 Planning Combined State Plan Local Plans Regional Plans

12 Competitive Advantage Services Topics Opportunities in the Labor Market Business Engagement Job Seeker Engagement Technology

13 Opportunities in the Labor Market ExchangeDemand (Businesses) Business Engagement Skills Brokering Skills Matching and Addressing Skills Gaps Supply (Workers) Job Seeker Engagement Job Order Skills Resume Skills

14 Bronze Silver Gold Skills Brokering Service Engagement Framework Level of Jobseeker Staff Assistance Level of Business Staff Assistance Type of Service

15 Business Engagement Framework

16 Business Engagement Recruitment Assistance is a core service which helps business customers save time and money with their on-boarding process More than 2,880 customized recruitments over last 3 years More than 40,000 individuals found employment

17 Business Engagement Since 2011, New York received $24.3 million in On-the-Job Training Grant monies from USDOL On-the-Job Training NEG – $9.8M Dislocated Worker Training NEG – $1.4M Job-Driven NEG – $6.1M Sector Partnership NEG – $7.0M More than 700 businesses and 1,900 job seekers received assistance

18 Resume Based Services Assessment Career Planning Skills Upgrading & Training Skills/Resume Profile Name & Contact Info. Career Objective Knowledge, Skills & Abilities Achievements References Job Seeker Engagement Framework

19 New York’s Career Center System Centers – New York State has 96 functionally aligned Career Centers Customers – Over the last year, the NYS Career Center System served almost 488,000 customers Policy – New York State has a full engagement system policy Program Integration – All NYS Career Center operations are fully integrated with the State’s Unemployment Insurance Division

20 NYSDOL has three primary service delivery models in place to serve customers by means of: Providing early intervention to customers in their UI claim Tailoring job-search assistance to individual customer needs Speeding the referral of customers who need additional assistance to services available within the workforce system New York’s Career Center System

21 RESEA 2015 NYSDOL recently received $18 Million from USDOL to continue our REA Program REA customers are those profiled least likely to exhaust their UI Benefits This grant funds 212 Career Center staff across the state Reemployment Services and Eligibility Assessment Grant

22 This model closely resembles the REA model Customers not selected to receive REA services, and those customers not eligible for UI are served under this model C3E customers are those most likely to exhaust their UI benefits Career Center Customer Engagement Model (C3E)

23 Under the refocused federal policy: Disabled Veterans’ Outreach Program Specialists or DVOPs provide intensive one-on-one assistance to young veterans and those having significant barriers to employment. Local Veterans’ Employment Representatives or LVERs provide job placement services to veteran customers. Jobs for Veterans State Grant (JVSG)

24 Governor Cuomo’s Special Initiatives Bronx County Jefferson County Lewis County Kings County Montgomery County Orleans County Oswego County Franklin County St. Lawrence County Steuben County Unemployment Strikeforce The Unemployment Strike Force Initiative is designed to combat unemployment in ten targeted areas:

25 Governor Cuomo’s Special Initiatives Work for Success The Work for Success initiative was created to help the formerly incarcerated find employment, while simultaneously reducing recidivism, promoting economic development, and improving public safety throughout New York State

26 Governor Cuomo’s Special Initiatives Urban Youth Works Offers a tax credit to encourage businesses to hire unemployed, disadvantaged youth, ages 16 – 24, who live in the following 13 cities and towns: Albany Buffalo New York Rochester Schenectady Syracuse Mount Vernon New Rochelle Utica White Plains Yonkers Brookhaven Hempstead

27 Technology

28 Technology

29 Technology

30 Technology

31 Technology Employability Score A numerical expression representing employability in the current labor market, based on analysis of the demand for skills in businesses’ job openings relative to the supply of skills in the jobseeker inventory. Businesses can identify jobseekers likely to bring in the most skills. Jobseeker’s can assess their chances of getting hired and their competitiveness.

32 Technology

33 Performance What gets measured and reported, gets attention. WIOA Performance Outcomes – WIA Common Measures were not useful for program management, nor are WIOA Common Measures. NYS Customer Service Indicator Policy Focus on negotiating Common Measures goals. Quality process measures (versus Outcome measures) Identifies State priorities and goals for incentives and improvement. Reported and managed on a timely basis.

34 WIOA Performance Outcome Cohorts

35 Customer Service Indicator Monthly Report Card

36 Common Measures Quarterly Report Card

37 Closing Remarks

38 Contact Information Karen Coleman – Anthony Joseph – Russ Oliver – Jay Marston – Steve Ryan – Vicki Gray – Melissa De Andres –