People in Business AO2, AO3 and A04 Task 2

Starter Exercise – Job Description or Job Specification Job title Location of the job Experience  Summary of general nature of the job Personality/character  Level of education/qualifications required List of main duties Skills Position in the organisation

Assessment Objective 2 The main task is to: Plan and take part in a recruitment and selection process, which explains the self-regulatory, legal, social and ethical responsibilities considered in the recruitment process. Demonstrates this through a practical exercise including, the creation of a vacant position, the development of the key recruitment documentation and participation in a mock interview as part of the interview panel. ( 22 marks)

Assessment Objective 3 Select relevant and up to date data from a range of sources. This is essentially collecting and using data throughout this task about: Documents used Interview process Training at o2 Relevant PEST factors (12 marks)

Assessment Objective 4 Make judgements, supported by coherent justification of the effectiveness of the selection process, evaluating ways in which it can be improved. Ideas are communicated in a coherent structure with consistent and appropriate use of technical terms. There are few errors in the accepted conventions of written communication. (12 marks) This means you have to evaluate the whole recruitment process and write to a good standard of English.

AO2- Marked out of 22 Mark Band one (1-5 marks) Takes part in the Interview. A demonstration of the recruitment and interview process which describes aspects of the structure and purpose of 1) the documentation 2) the interview A description of some self-regulatory, legal, social or ethical responsibilities relevant to recruitment Mark Band two (6-10 marks) PLANS and takes part in the interview. A demonstration of the recruitment and interview process which EXPLAINS aspects of the structure and purpose of 1) the documentation 2) the interview A basic explanation of some self-regulatory, legal, social or ethical responsibilities relevant to recruitment A02- structure and purpose of the documents and the actual interview

MARK band three (11-16 marks) PLANS and takes part in the interview MARK band three (11-16 marks) PLANS and takes part in the interview. A demonstration of the recruitment and interview process which EXPLAINS the overall structure and purpose of 1) the documentation 2) the interview An explanation of relevant self-regulatory, legal, social or ethical responsibilities considered in the recruitment process. Mark band four (17-22 marks) PLANS and takes part in the interview. A demonstration of the recruitment and interview process which thoroughly EXPLAINS the overall structure and purpose of 1) the documentation 2) the interview A thorough explanation of relevant self-regulatory, legal, social or ethical responsibilities considered in the recruitment process

Waitrose Job Description Define the main purpose of a job description and its contents Define the main purpose of the person specification and its contents Explain the main purposes of the job description & specification Why does a Business use a Job Description & Specifications? How do they help the business? REMEMBER TO PEE. TRY THIS REASON AS AN EXAMPLE Point: Provides a description of the job for a candidate Explain: Effects Links to help with the theory: http://www.businessballs.com/jobdescription.htm http://tutor2u.net/business/people/recruitment_jobdescription.asp Lesson on job descriptions/ Give class notes on job descriptions/discuss purpose etc. Must stress and give examples of PEE technique as this leads to mark band four.

Evaluating the Job Description & Specification Mark band 1 2 3 4 AO4 A judgement, based upon limited evidence, of the effectiveness of the selection process, describing ways it could be improved. Ideas are communicated in a way that is adequate to convey meaning with limited use of technical terms. There are noticeable errors in accepted conventions of written communication. (1 - 3 marks) A judgement, with some justification, of the effectiveness of the selection process, explaining ways in which it could be improved. Ideas are communicated with some structure evident with occasional use of appropriate technical terms. There are some errors in accepted conventions of written communication. (4 - 6 marks) A judgement, supported by a reasoned justification, of the effectiveness of the selection process, discussing ways in which it could be improved. Ideas are communicated using a logical structure with some appropriate use of technical terms. There are occasional errors in accepted conventions of written (7 - 9 marks) A judgement, supported by a coherent justification, of the effectiveness of the selection process, evaluating ways in Ideas are communicated in a coherent structure with consistent and appropriate use of technical terms. There are few errors in accepted conventions of written (10 - 12 marks) Add in an example of PEE – focus should be on the justification of their idea.

Waitrose Job Description Study the job description you have been given from Waitrose. Write a sub heading: Key features of Job Description Briefly explain the purpose of each section- what does it show and why is that important? Write a sub heading: Strengths and Weaknesses of Job Description Explain the strengths and weaknesses of this job description Remember to PEE- make your point, explain your point, what would be the effect of this on Waitrose (how would it improve the job description?)

Waitrose Person Specification Study the job specification you have been given from Waitrose. Write a sub heading: Key features of Job Specification Briefly explain the purpose of each section- what does it show and why is that important? Write a sub heading: Strengths and Weaknesses of Job Specification Explain the strengths and weaknesses of this job specification Remember to PEE- make your point, explain your point, what would be the effect of this on Waitrose(how would it improve the job specification?)

Consider All Possibilities Job Advert - Starter Consider All Possibilities List what makes a good job advert? Success criteria 5 - Your advert failed to attract many applicants 7 – Your advert received many applicants but the quality was mixed 9 – You received many high quality, well qualified applicants Good title – include keywords Location Describe the company Description of role Description of the skills required Qualifications Experience Who job reports to. Salary/rate Write enough to sell the position – yes…even writing an advert will utilize your sales skills Use adjectives and adverbs Concentrate on the selling factors of the role.  i.e. new offices, great environment, culture, team, industry What are the benefits? Not just the fiscal benefits either, OK? Make it personable. Highlight to potential candidates what’s in it for them e.g. “Your well developed skills will be further developed…” Make it easy to apply – phone number/email address

Job Advert - Starter Study the Waitrose advert. Label the key features of the job advert. Analyse the strengths and weaknesses of this advert. Suggest ways in which it could be improved

Study the job advert you have been given from Waitrose. Write a sub heading: Key features of Job Advert Explain the purpose of the job advert Start with a general explanation of the overall purpose. Write a sub heading: Strengths and Weaknesses of Job Advert Explain the strengths and weaknesses of this job advert Write a sub-heading Legal, Social, Ethical & Regulatory Obligations. Explain how the Job Advert meets these obligations by giving examples from them Write a sub heading: Improvements to the Job Advert Using the weaknesses you have already stated, recommend ways Waitrose could improve the job advert, explaining how and why it would be an improvement. Remember to PEE- make your point, explain your point, what would be the effect of this on Waitrose (how would it improve the job specification?) http://www.businessballs.com/jobadvertswriting.htm Add on notes on the purpose of job adverts

Application Form Write a sub heading: Key features of Job Application Form Explain the purpose of the job application Start with a general explanation of the overall purpose. http://en.wikipedia.org/wiki/Application_for_employment Complete the application form for Waitrose Write a sub heading: Strengths and Weaknesses of Job Application Form Explain the strengths and weaknesses of this job application form Write a sub-heading Legal, Social, Ethical & Regulatory Obligations. Explain how the Job Application meets these obligations by giving examples from it Write a sub heading: Improvements to the Job Application Form Using the weaknesses you have already stated, recommend ways Waitrose could improve the job application, explaining how and why it would be an improvement.

Evaluating Online Application Forms At Waitroses all applications are made Online Write a sub heading: Strengths and Weaknesses of Job Application in the Internet Explain the strengths and weaknesses to Waitrose of applying for jobs on the internet. http://en.wikipedia.org/wiki/Online_interview Write a sub heading: Improvements to the Job Application on the Internet Using the weaknesses you have already stated, recommend alternative ways Waitrose could accept applications, explaining how and why it would be an improvement.

Shortlisting – Starter exercise Study the following list of skills required by a sales person. Do you think they are essential or desirable. Outgoing personality Confident Oral Communication Written communication Presentation Self motivation Passion for selling Ambitious Persistence Negotiation Show initiative Team work Time management

Shortlisting As a class draw up a method of scoring the application forms. www.lancs.ac.uk/hr/recruitment/files/shortlist_form.doc www.ucl.ac.uk/hr/docs/download_forms/recruitment_selection_D.doc Read the job application forms and score them. Explain what is meant by shortlisting http://www.simplifiedrecruitment.com/articles/8-ways-to-effectively-shortlist-candidates.aspx Write a sub heading: Strengths and Weaknesses of Shortlisting Explain the strengths and weaknesses of the way in which you shortlisted candidates. Try to use examples from the shortlisting to illustrate your answer e.g refer to specific candidates applications. Write a sub-heading Legal, Social, Ethical & Regulatory Obligations. Explain how your shortlisting method meets these obligations by giving examples from it Write a sub heading: Improvements to the Shortlisting Process Using the weaknesses you have already stated, recommend ways you could improve the shortlisting method used, explaining how and why it would be an improvement. You could suggest alternative methods.

http://www. waitrosepartnerdevelopment. co http://www.waitrosepartnerdevelopment.co.uk/media/60221/1774_recruitment%20interview%20competency%20based%20questions.pdf http://www.glassdoor.co.uk/Interview/Waitrose-Interview-Questions-E22047.htm http://www.assessmentday.co.uk/situational-judgement-test.htm

Interview Preparation Starter Study the following clip: Evaluate the questions and the style of interviewing in these interviews. http://www.youtube.com/watch?v=JT3odVPjkY0

Interview Preparation - in groups of 3 Using the Waitrose Job Description and Person Specification come up with 10-15 relevant questions for your Interview. Think carefully about the structure of the interview and explain the purpose of each question (why is it needed? What information do you hope to draw from the question? ) There are numerous websites with example interview questions on: http://jobsearch.about.com/od/interviewquestionsanswers/a/interviewquest.htm Most interviews structured using predetermined list of questions including:- Questions relating to the job specification Questions relating to the person specification Information about the candidate’s previous experience and what they think they can bring to the job Use open ended questions to encourage the interviewee to talk. Ensure the candidate is given an opportunity to ask questions about the company and/or the job Check pupils questions are relevant.

Job Interview Write a sub heading: Key features of Job Interview Explain the main purpose of the job interview from the point of view the interviewer from Waitrose and the interviewee Write a sub heading: Strengths and Weaknesses of Job Interview Explain the strengths and weaknesses of the interview including the number of interviewers; the balance of open v closed questions ; the order; type of questions; the way in which they were asked; the organisation of the room and anything else you think relevant. Write a sub-heading Legal, Social, Ethical & Regulatory Obligations. Explain how the job interview questions meets these obligations by giving examples from them. Write a sub heading: Improvements to the Job Interview Using the weaknesses you have already stated, recommend ways you could improve the job interview questions, explaining how and why it would be an improvement. - If you were to run the Interview again what would you do differently? Remember to PEE- make your point, explain your point, what would be the effect of this on Waitrose (how would it improve the job interview?)

Interview Analysis Write a sub heading: Job Interview Analysis Explain the strengths and weaknesses of the candidates. You should refer to their answers to specific questions. Consider the following factors:- Non verbal communication – dress & body language Verbal communication – the way the spoke Quality of answers and suitability for the job Which candidate would you award the job to and what are the main reasons. You can compare the winning candidate with the unsuccessful candidates

Evaluation You need to look at the whole recruitment process and suggest ways in which it could be improved. This could mean: improving what they are currently doing Improving what you did in the interview e.g asked different questions in the interview suggesting different ways in which they could do things e.g have written application forms rather than online In each case explain the advantage and disadvantage of the suggestion. Choose examples from different parts of the recruitment process: Job description Person Specification Job Advert Application Form Shortlisting Interview

Analyse The Effectiveness of Training to the Recruitment Process at Waitrose Write a sub heading: Key features of Training Explain the main purpose of training at Waitrose. You could copy and paste the introduction from your training section Write a sub heading: Strengths and Weaknesses of Training Explain the strengths and weaknesses of training at Waitrose – you could include induction; on and off the job. You have the advantages and disadvantages in your training section. Write a sub-heading Legal, Social, Ethical & Regulatory Obligations. Explain how the training meets these obligations by giving examples from them. You may have to do this theoretically. Write a sub heading: Improvements to the Training Using the weaknesses you have already stated, recommend ways you could improve the training, explaining how and why it would be an improvement Remember to PEE- make your point, explain your point, what would be the effect of this on Waitrose (how would it improve training?)

Analysing the Motivational Methods used at Waitrose Write a sub heading: Key features of Motivation Explain the main purpose of motivation at Waitrose. You could copy and paste the introduction from your motivation section Write a sub heading: Strengths and Weaknesses of Motivation Explain the strengths and weaknesses of the methods used to motivate staff at Waitrose – you should include examples of methods you think are good and bad, from the section your did earlier. Write a sub-heading Legal, Social, Ethical & Regulatory Obligations. Explain how the methods used to motivate staff meets these obligations by giving examples from them. You may have to do this theoretically. Write a sub heading: Improvements to the Motivation Using the weaknesses you have already stated, recommend ways you could improve the motivation, explaining how and why it would be an improvement. You could suggest ideas that they are not currently using. Remember to PEE- make your point, explain your point, what would be the effect of this on Waitrose (how would it improve training?)

Legal, Social, Ethical and Regulatory Obligations - Starter http://www.businessstudiesonline.co.uk/GcseBusiness/Activities/Module2/ObtainingWorkers/RecruitmentLawsDragDrop/frame.htm Workplace discrimination prompts 'whitened' job applications Read the following article and explain how this breaks the law. http://www.bbc.co.uk/news/uk-20608039

Legal, Social, Ethical and Regulatory Obligations Write a heading Legal, Social, Ethical & Regulatory Obligations. Explain the main laws which affect the recruitment process By using your activity sheet on employment laws State why is it important that you follow the correct laws Briefly explain the main laws with regard to discrimination by using: http://www.businesslink.gov.uk/bdotg/action/detail?itemId=1080648870&type=RESOURCES http://www.businesslink.gov.uk/bdotg/action/detail?itemId=1073792011&type=RESOURCES Explain how the Job Description, Person Specification, Job Advert, Application Form and Interview Process met this law by giving examples from the Recruitment Process you carried out for the post of Customer Service Advisor at Waitrose. Sex Discrimination, race relations acts, disability discrimination Need to look at this section in more detail.