Security Training Pack Vivint New Zealand 1 April 2016

Who is Vivint? One of the largest security and home automation companies in New Zealand and North America Vivint’s goal To help customers build easy-to-use and affordable home automation systems Vivint’s mission Protecting families Increasing energy efficiency Simplifying lives What they do Provide simple, affordable home automation

Setting the scene: Security in New Zealand 53,265 recorded instances of break and enter in 2014 –This figure has increased from 52,247 recorded instances in 2013 Burglary / break and enter accounts for 155 of all recorded crime nationwide Resolution rate of burglaries in 2014 was only 12.1% Home security systems may entitle you to savings on your home and contents insurance

Why choose Vivint? 24 hour monitoring Ease of use Low monthly monitoring fees Multi-layer protection Fast alarm response Convenience of remote access via mobile/tablet/computer Potential discount on home & contents insurance Peace of mind with secure home /business Home security can deter crime Customer can continue on existing agreement if they move address (if in a serviceable area)

Vivint Security: Product Offering Vivint gives you the ability to manage your entire home security system through your computer, tablet, smart phone or any web-enabled device. You can access video monitoring, lighting and lamps controls, door locks, alert notifications and much more! 2-way live communication remote video monitoring custom alerts & notifications mobile access wireless technology

Vivint Security: Product Offering Vivint has expanded their traditional home security offerings of providing 24 x 7 remote monitoring to now include home automation If your customer’s alarm is activated, a message will be sent from their security system to Vivint Vivint will respond by contacting the customer, the customer’s emergency contacts and, if required, the emergency services Control the technology in their home using an app on their smartphone View live video while they are not home Turn their security system on & off remotely What is remote monitoring? What does home automation allow customers to do?

Target Market People who have recently moved People who live in metro areas People in newly developed suburbs Families that have just had a child Individuals that live alone Families that have children at home alone after school People who travel often (for business or pleasure)

Promoting Home Automation Home Automation is an affordable, simple and effective way to control your home remotely from your smart phone, tablet or computer Protect your home against burglary, fire and other security threats using an Vivint Home Automation system Vivint’s Home Automation systems also help you to conserve energy by allowing you to remotely switch off your lights

How to sell If your customer answered yes to any of these questions, Vivint is for them! The questions to ask: 1.Does your house tell you when you’ve forgotten to lock the doors? 2.Have you ever wanted to check on your sleeping kids without opening the door and waking them up? 3.Do you want your lights to come on when you walk in the door? 4.Do you ever wish that you could do the little things like lock your doors or turn off the lights, even when you’re not at home? 5.Have you ever wanted to turn the air conditioning on while on your way home on a steaming hot day? 6.Do you want to keep the neighbours from borrowing your things when you’re not home? Or let them in when it is ok to borrow something without giving them a key? 7.Do you ever want to check on your house while travelling, at work or at the shops?

Acquiring customers Script: Hi _________________, I have a favour to ask… What is the most important thing for you to protect? What would you like to be able to control in your home while you’re away? Demonstrate the benefits of having a Vivint system Let me show you a two minute video of the system! Take a look at my Vivint system in my home!

Acquiring customers Leverage Vivint’s dedicated Sales Support team This seems like a great fit for you. Let’s get you on the phone with one of Vivint’s home security experts that can help you customise a system to suit your needs.

Pitching points Unlike traditional systems, wireless security systems are quick & easy to install, requiring few cables and hardware GPRS System mean it doesn’t require a fixed phone line, whereas traditional security systems need to be plugged into a wall and connected to a phone line Save $$$ on: -Energy Bills – lights can be switched off remotely using the app -Home Insurance – insurance companies offer discounts on contents insurance if a security system has been installed Vivint’s Home Automation app can be used to turn on/off alarm system or any device plugged into the Z- Wave 2E Switch remotely Leaving spare keys out for tradespeople, cleaners or babysitters can be unsafe as you’re giving strangers instant access to your home. Use the Vivint app to lock/unlock doors remotely! Upgrade options & additional hardware available to cover any additional areas The Home Automation + Camera package allows you to keep an eye on the kids even when you’re not home simply by using the Vivint App!

Order process Customer calls dedicated ACN Vivint number (IBOs can be a 3 rd party to call) Vivint will sign up the customer during the phone call You will see the Customer in your PCL once ACN receives an Active status from Vivint Service installation will usually be completed within 7 business days BY PHONE: am – 10pm Monday – Saturday

Installation Easy professional installation: Customers can set a convenient time and date to suit their schedule Available Monday – Saturday, 9am – 8pm First available appointment is typically within 3 days Most installations are completed within 7 days* * Times may vary slightly during busy periods

Confirmation of Order confirmation includes: Account number, Order summary, Activation fee amount, Monthly payment, Total up-front payment, Payment method, Installation appointment information Ordering tips: Customers should use IBO Business ID on each order Customers must provide their own valid address Customers must read, understand and acknowledge the Terms & Conditions

Online Account Management Customer will receive an with instructions on accessing the online Account Management page 1.Navigate to 2.Click Customer Login Alternatively, navigate directly to: ogin

Availability & Cancellation Currently available in Auckland, Hamilton, Wellington, Whangarei, Christchurch, Tauranga, Rotorua Customers can cancel their policy within 7 days of the installation date without penalty Extended cancellation period for elderly customers (65+)

Vivint Plans & Points Pricing Plans:Smart Protect Smart Protect + Control Smart Complete Upfront cost $115$230 Monthly cost (over 42 months) $57.50 Min. cost $2,530 $70.50 Min. cost $3,191 $80.50 Min. cost $3,611 Customer points 333 Vivint customers sign up for a 42 month term Points and commissions will continue until the customer cancels their relationship with Vivint Points will be allocated following installation of a customer’s service by Vivint Commissions will be paid on 100% of the monthly customer charge (excludes upfront cost and any additional equipment costs) When a customer cancels, points will purge immediately

Package Comparison

Smart Protect + Control Smart Complete Vivint Monitoring Service -24x7x365 monitoring -Free Vivint mobile app -Vivint Live Service -Event notification -Severe weather alerts* -24x7x365 tech support Standard Security Equipment -Vivint GoControl touchscreen panel -Smoke detector -Door & window sensors -Motion detector -Key fob -Vivint yard sign -Additional equipment available** Smart home services † -Remote door access -HD Video Recording Local Cloud Storage -1 Terabyte of secure cloud storage -Space for more than 300,000 photos -Automatic back up to the cloud from any device -Works with iOS, Android, Mac and Windows Vivint Package Comparison *Provides tornado alerts only. **Available as an add-on or in place of standard equipment. Additional charges may apply. †Base package includes 2 smart home services with additional services available as add-ons. Additional charges may apply.

Smart Protect Protect your home and family with Vivint Smart Protect features: GoControl panel and remote Wireless technology 24/7 monitoring and support Remote access and mobile app Smoke detector Motion detector Door / window sensors Lamp / appliance module Medical Panic Pendant All this installed for just $115 plus $57.50 per month! $115 is one-off charge for installation only $57.50 is the charge for monthly monitoring 42 month contract term applies +

Smart Protect + Control All this installed for just $230 plus $70.50 per month! $230 is one-off charge for installation only $70.50 is the charge for monthly monitoring 42 month contract term applies Protect your home and family with Vivint Includes Smart Protect features: GoControl panel and remote Wireless technology 24/7 monitoring and support Remote access and mobile app Smoke detector Motion detector Door / window sensors Lamp / appliance module Medical Panic Pendant PLUS the choice of any two automation devices: Automatic door locks Indoor camera Outdoor camera (when available) +

Smart Complete All this installed for just $230 plus $80.50 per month! $230 is one-off charge for installation only $80.50 is the charge for monthly monitoring 42 month contract term applies Protect your home and family with Vivint. Smart Complete has everything in one simple package! Includes Smart Protect + Control features PLUS Space Monkey data storage: Local copy + cloud backup 1 TB of storage space Space for over 300,000 photos Fully encrypted iOS, Android, Mac & Windows compatible Remote Access + +

Relocation Rules Moving Home If you move home after Vivint Home Security or Home Automation system is installed, you may be able to transfer your system to your new address. Customers can relocate their Vivint system, provided that: –They are moving to an area which is serviceable by Vivint –They are the home owner at the new premises

Relocation Rules If a customer is moving to a: -non-serviceable area and Vivint cannot complete a relocation, customers have the option to transfer the remainder of the contract term to the new home owner at the old premises -non-serviceable area and cannot transfer the reminder of the contract to the new owner at the old premises, Vivint will release the customer from the contract without penalty -serviceable area but is not the home owner at this address (i.e. renting), they will not be able to transfer their home security system and will be liable for cancellation fees.

Regulatory Requirements Promoting Vivint Home Security & Home Automation IBOs are required to adhere to New Zealand regulatory requirements when promoting Vivint Home Security and Home Automation solutions The NZ Private Security Personnel and Private Investigators Act as a Security Consultant require that: –IBOs must not sell or attempt to sell any security devices, but may only refer their network to Vivint who will be entirely responsible for selling security products/services –IBOs must not advise or attempt to advise their network as to the desirability of the Vivint products/services, but may only refer them to Vivint for more information –IBOs must not present the Vivint opportunity to prospective customers in the prospects home, however they may present the opportunity in their own home or any other location

Handling Objections Expensive The initial cost of installing a security system can seem expensive, but not installing one could cost you even more –Smart Protect: $1.74/day –Smart Protect + Control: $2.19/day –Smart Complete: $2.48/day What price would you put on keeping your family safe and secure?

Handling Objections Coverage Vivint is available to customers in: Auckland, Hamilton, Wellington, Whangarei, Christchurch, Tauranga, and Rotorua