1. ACN Product Overview Broadband Australia
Information correct as at 1 July 2017

2. The Broadband opportunity
There are approximately 13.5 million^ Internet subscribers in Australia*
Majority of Internet connections were DSL Broadband services*
Broadband type (Population)
Dec 2015
Jun 2016
Dec 2016
DSL
5,030,000
5,032,000
4,716,000
Cable
1,004,000
1,029,000
1,048,000
Fibre
645,000
960,000
1,431,000
Satellite
N/A
62,000
76,000
Fixed Wireless
84,000
83,000
102,000
Subscribers (millions)
^Australian Bureau of Statistics, December Data excludes Mobile and Mobile Broadband services
* Based on December 2016 figures

3. ACN Broadband products
ADSL2+ Phone bundles
ADSL2+ stand alone (Broadband data only)

4. Key customer messages Switching to ACN Broadband plans is easy
Market leading plans – great data, prices and terms
We’ll help switch over to nbn™ when a customer’s area is ready

5. 1. ADSL2+ Phone Bundles Bundled with a compulsory phone service
What is it?
High speed Broadband Internet delivered using your phone line over the copper network
Customers can bundle a phone service with an Internet service to receive discounts and a single monthly bill
Available to residential & small business customers
Available in metro & regional areas of Australia (excluding nbn™ ready areas)
Powered by Telstra’s extensive network
Bundled with a compulsory phone service
This gives you a phone number and line rental, meaning your customer can make and receive phone calls

6. 2. ADSL2+ Standalone (Broadband only)
What is it?
High speed Broadband Internet delivered using your phone line over the copper network
A phone service with another service provider is required
Available to residential & small business customers
Available in metro & regional areas of Australia (excluding nbn™ ready areas)
Powered by Telstra’s extensive network
Customers need to have a fixed line service with another provider.
With the cost of a separate phone provider it is likely that the customer would be better off having our bundle service which has great value call inclusions.

7. Customers who will love ADSL2+
NEED a high speed and reliable Broadband service
USE the Internet for , social media, general web surfing, video streaming (YouTube & Netflix) and online gaming
PREFER a traditional phone service for local and overseas calls
WANT one provider and one bill for their Broadband and phone line
WANT to save money by bundling their Broadband and phone line

8. Minimum Speed Requirement
Broadband speed
The table below provides the minimum speed requirements for specific traffic types:
Minimum Speed Requirement
<1 Mbps
Web Surfing
>1.6 Mbps
Facebook
Skype
Normal Quality: >500 Kbps upload and download HD Quality: >1.5 Mbps upload and download
Online Gaming
>1 Mbps
Internet TV (Netflix) and YouTube
Standard Definition >3 Mbps High Definition: >5 Mbps

9. Broadband speed
The table below shows the typical speed for your customer’s service based on the distance from their premises to the local exchange. It’s important to remember that numerous factors can affect the speed achieved.
Distance
Typical Line Speed
0 – 1.7 KM
Up to 14 Mbps or faster
1.8 KM
Up to 12 Mbps
2.2 KM
Up to 10 Mbps
2.4 KM
2.6 KM
Up to 8 Mbps
2.9 KM
Up to 7 Mbps
3.2 KM
Up to 6 Mbps
3.5 KM
Up to 5 Mbps
4.1 KM
Up to 4 Mbps

10. Broadband usage guide What is Internet usage?
Internet usage is the amount of data which is transferred between a computer or device (i.e. smartphone, tablet) and the Internet over a specified period of time
Data usage will be accrued in bytes (B), where:
1KB = 1000B
1MB = 1000KB
1GB = 1000MB
This includes both uploads and downloads to the network

11. Data Requirements Average
Broadband usage guide
The following table estimates the amount of data required for Internet usage#:
Data Requirements Average
Starter 100GB plan
Super 500GB plan
Mega 1000GB plan
Unlimited*^ Data plan
50KB per ✔
Web Surfing
2.5MB per minute
Facebook
2MB per minute
Skype
360KB per minute
Online Gaming
1.5MB per minute
YouTube & Internet TV (Netflix)
8.3MB to 60MB per 5 minutes, dependent on quality
Downloading movies & video streaming
Estimate 3GB per hour for full HD
Estimate 700MB per hour for SD ✖
✔ Safe
✔ Caution customer may go over their data allowance
✖ Warning customer likely to go over their data allowance
*ACN’s Acceptable Use Policy applies.
^Unlimited Data Plan only available for new ACN services on a 24 month plan. #
A calculation tool to determine data requirements is available at

12. ADSL2+ Phone Bundle Plans
Starter 100GB Bundle
Super 500GB Bundle
Mega 1000GB Bundle
Unlimited*^ Data
Monthly Data Allowance
100GB
500GB
1000GB
Unlimited*
Agreement Term
12 or 24 months
24 months
Monthly Charge Metro
$60
$75
$90
Monthly Charge Regional
$80
$95
$110
Local Calls
National Calls
Calls to Australian Mobiles
29c/min + 39c flagfall
(capped at $2 for 60 mins)
International Calls
PAYG
39c flagfall
$0* International calls to 35 landline & 15 mobile destinations
$0* International calls to 70 landline & 30 mobile destinations
ADSL + phone bundle plans are worth 4 customer points#
*ACN’s Acceptable Use Policy applies.
^Unlimited Data Plan only available for new ACN services on a 24 month plan.
#Check the latest ACN AU Compensation Plan for full details.
Prices correct as at 1 July, Visit for the latest pricing and full terms & conditions.

13. ADSL2+ Phone Broadband Only Plans
Starter 100GB Plan
Super 500GB Plan
Mega 1000GB Plan
Unlimited*^ Data Plan
Monthly Data Allowance
100GB
500GB
1000GB
^Unlimited
Monthly Charge Metro
$50
$65
$80
Monthly Charge Regional
$60
$75
$90
Contract Term(s
12 or 24 months
24 months
All ADSL2+ plans are worth 1 customer point#
*ACN’s Acceptable Use Policy applies.
^Unlimited Data Plan only available for new ACN services on a 24 month plan.
#Check the latest ACN AU Compensation Plan for full details.
Prices correct as at 1 July, Visit for the latest pricing and full terms & conditions.
Customers must have an existing phone line for ADSL2+ Broadband Plans.

14. ADSL2+ - Upfront Costs Customers are notified of upfront costs:
ACN activation fee
Connection fee
Existing line
No existing line
$80 $0
$59
$125
$299
Everyone
Active service (PSTN or ADSL)
No technician visit required
Technician visit required
New line required (technician visit required)
Customers are notified of upfront costs:
In shopping cart at checkout (activation fee & connection fee potential charges)
Terms & Conditions during online sign up
Communications from ACN Customer Support team
Customers notified of charges:
In shopping cart at checkout (activation fee & connection fee potential charges)
Terms & Conditions during online sign up
Communication from ACN Support team

15. Online sign-up
Customers can sign-up to services via your ACN Direct Storefront
Customers can also sign-up via
Customers must input your Business ID when completing their online application

16. More information IBO Back Office Pacific Compass > Broadband
Public website for customers > Broadband
Help & Support section of acnpacific.com for instructions on how to sign-up online