1 1 Effective Administration of Commercial Contracts Breakout Session # Session D06 Name: Holly Walker, CPCM Corporate Learning Solutions and Contract Mgmt. Consultant Date: Tuesday, July 31, 2012 Time: 11:15 – 12:30 PM

2 2 Definitions: Contract Management: All activity that occurs in the contracting process Contract Administration: The management of all actions, after the award of a contract, that must be taken to assure compliance with contract

3 3 Roles in the Contract Life Cycle Effective contract management ensures customer satisfaction and contractor profit

4 4 What Effective Contract Management Accomplishes Serves customers by providing them with a controlled effective job and good communications Establishes clear expectations of both parties Anticipates and handles disputes as they arise Ensures compensation for the deliverables achieved.

5 5 Main Tasks of Contract Management Read and analyze the contract Evaluate organization’s ability to comply Function as focal point for internal support/team-members Protect the financial interests of the organization

6 6 Main Tasks of Contract Management Obtains commitments from subcontractors Establishes a contract administration plan Plans and conducts a pre performance conference Monitors, measure and reports progress

7 7 Main Tasks of Contract Management Manages contract changes Resolves disputes Ensures timely delivery Manages the invoice and payment process Documents decisions and events Closes out or terminates the contract

8 8 Contract Manager’s Role in Team Effort The focal point for the team and all communications on contractual issues Should know who does what, when, where, and why, and how is documented by team Should ensure that everything contractually required is done by appropriate members of the team

9 9 Key Elements in Contract Management and Control Contract Administration Plan Control over correspondence/ communication Risk Management Pre-performance Conference Monitoring and Ensuring Progress Change Management Dispute/Conflict Resolution Inspection/ Acceptance Contract Closeout

10 Creating the Contract Administration Plan All project work should be based on the Contract. Therefore, a key aspect of project planning involves identifying the specific actions required by the Contract. The Contract Manager and Project Manager must completely read and understand the contract documents

11 Developing a Contract Administration Plan Contract Managers should start by reviewing the contract file for:  Primary requirements  Critical clauses The formality of the plan depends on the contract complexity  Simple as determining milestone dates  Commercial-type contracts

12 Developing a Contract Administration Plan List terms & conditions  identify supplier actions  identify customer actions Identify contract milestones Identify reports & due dates Identify customer interfaces Coordinate with Program Manager(PM) for internal effort:  assign responsibilities  develop a contract schedule

13 Contract Files Contract documentation includes but is not limited to: The contract itself, along with all supporting schedules, requested and approved changes Supplier developed technical documentation Supplier progress reports, financial documents such as invoices and payment records Results of any contract related inspections

14 Management and Mitigation Realize the steps of the risk management process Understand the elements that constitute risk in projects Identify typical risk categories and types of risk in each category Prioritize risk for probability and consequences of risk Evaluate the use of risk mitigation strategies

15 Effective Risk Management ASSESS CONTROL ANALYSE RISKS PRIORITIZE RISKS IDENTIFY UNCERTAINTIES MEASURE & CONTROL PLAN FOR EMERGENCIES MITIGATE RISKS

16 Typical Risk Categories What constitutes risk in implementing contracts? Financial Risks Scope and Schedule Risks Project Organization Risks Terms and Conditions Risks Human Behavior Risks

17 Dispute and Conflict Resolution Contract Dispute:  A disagreement between the customer and the supplier regarding the rights of the parties under a contract

18 Dispute and Conflict Resolution Litigation- Judge and jury Arbitration- binding or non binding- private judge Mediation- neutral party-mini trail Negotiation- dispute review board Internal step negotiations

19 Monitoring, Tracking and Improving Contract Performance Understand what successful monitoring requires Know the different objectives of the customer vs. the supplier in controlling quality and performance Understand the use of project management measurement tools and third party performance assessments Anticipate cost and schedule variances Determine appropriate actions to correct performance variances and fulfill customer expectations

20 Key Element: Monitoring And Ensuring Progress Successful Progress Monitoring Requires:  Careful Planning  Keen observation during performance  Adequate Data Collection and reporting systems  Analysis of events and results as they emerge Comparing them with planned status and projecting revised expectations while maintaining a record of baseline plans

21 Warranty Management To manage the contract warranty effectively requires close coordination with the customer. Understanding and planning for the warranty requirements is a critical step toward ensuring the profitability of the project / program.

22 Contract Close Out Contract Close-out means that all contractual obligations have been discharged by both the Supplier and the Customer. This includes all commercial, technical and administrative obligations contained in the contract and requires formal resolution of all changes and claims.

23 Document Lessons Learned Valuable in improving future contract arrangements  What worked, what did not work etc. Assist newly assigned contract managers in understanding significant issues in past contracts Proof for any future claims