sydneytafe.edu.aureal skills, endless possibilities NSW Public Sector Capability Framework What’s in it for Sydney TAFE?

sydneytafe.edu.aureal skills, endless possibilities NSW Public Sector Capability Framework NSW public sector capabilities –describe the core capabilities and behaviours required of NSW public sector employees

sydneytafe.edu.aureal skills, endless possibilities The capabilities

sydneytafe.edu.aureal skills, endless possibilities Employee commitment Commitment is defined by Gallup as the emotional commitment an employee has with work This emotional commitment brings many benefits including willingness to expend discretionary effort

sydneytafe.edu.aureal skills, endless possibilities Influencing commitment Gallup’s research shows 12 actions by managers that build and maintain employee commitment The first and most important of these actions is to set clear expectations The question used for testing this is: Do I know what is expected of me at work?

sydneytafe.edu.aureal skills, endless possibilities Setting and clarifying expectations is one of the most important actions a manager (and organisation) can take to build and support commitment and good performance That’s what the capability framework is – a set of expectations

sydneytafe.edu.aureal skills, endless possibilities Benefits of employee commitment Committed employees lead to higher service, quality, and productivity, which leads to… higher customer satisfaction, which leads to… increased enrolments (repeat business and referrals) and completions, which leads to… higher levels of revenue a sustainable and competitive Sydney TAFE

sydneytafe.edu.aureal skills, endless possibilities The capabilities

sydneytafe.edu.aureal skills, endless possibilities Display Resilience and Courage Act with Integrity Manage Self Value Diversity Communicate Effectively Commit to Customer Service Work Collaboratively Influence and Negotiate

sydneytafe.edu.aureal skills, endless possibilities Deliver Results Plan and Prioritise Think and Solve Problems Demonstrate Accountability Communicate Effectively Commit to Customer Service Work Collaboratively Influence and Negotiate

sydneytafe.edu.aureal skills, endless possibilities Manage and Develop People Inspire Direction and Purpose Optimise Business Outcomes Manage and Reform Change Teaching and Facilitation Assessment Systems and Compliance Connectivity The TAFE NSW Teaching and Learning Quality Standards Framework DRAFT

sydneytafe.edu.aureal skills, endless possibilities Performance Levels FoundationalIntermediateAdeptAdvanced Highly advanced