Change Management
Definition Change management is a structured approach to transitioning individuals, teams, and organizations from a current state to a desired future state.
Components of the module
Frameworks & models of change management Key principles around change Change agents Planning for change
Frameworks & models of change management The human side of change - emotional change cycle Dealing with staff’s concerns about change Phases of change Change Equation
Key principles around change People’s attitudes towards change Individual and organizational barriers to change Drivers of change Overcoming resistance to change
Change Agents The Skills of a Change Agent Developing a Change Management Model to Suit You
Planning for Change Dealing with staff’s concerns about change Planning for change management within your team.
Objectives Discuss a variety of frameworks and models for Change Management Identify barriers to change Identify strategies for overcoming resistance to change Discuss the qualities and skills required of a change agent
Objectives Develop a change management model to suit your individual context Develop strategies to deal with the barriers of change in your context Outline the skills of a change agent Develop a change management model to suit your organization
Phases of Change Unfreeze Change Refreeze
Unfreeze Create a felt need for change Unfreeze the status quo Minimise the resistance to change
Change People - individuals or groups Tasks and Structures Technology
Refreeze Stabilize a change by balancing driving and restraining forces Reinforce outcomes Evaluate results Make constructive modifications
Change Equation D x M x P > C Where: D is Dissatisfaction with the current situation M is a Model (or Vision) for the future P is the Process for bringing about the change C is the Cost of change
Individual Barriers to Change Economic insecurity Fear of the unknown Threats to social relationships Habit Failure to recognize need for change
Group Response to Change The way we were group The passive resistance group The no direction group The adapt to it group The innovators group
Organizational Barriers to Change Structural inertia Work group inertia Threats to existing balance of power Previously unsuccessful change efforts
Drivers of Change Nature of the Workforce Competition Technology Economic Shocks Changing Social Trends World Politics
Methods for dealing with resistance to change Education & communication Participation & involvement Facilitation & support Negotiation & agreement Manipulation & co-option Explicit & implicit coercion
Change Agents Persons who act as catalysts & assume the responsibility for managing change”
Qualities of the Change Agent Flexibility Objectivity Commitment Leadership and inspiration of others Ability to handle uncertainty Organizational Awareness Sense of Humor
Vital Tasks for Change Agents: Build a commitment to change in others Develop and strengthen a change network Spread the message of change Implement effective change processes Involve and educate others Develop the momentum for change in the organization as a whole Develop self
Steps for Successful Change Pressure for Change Clear & shared vision Actionable First Steps Capacity for Change Model the Way Reinforce & Solidify Change
7 steps to Introduce & Implement a Change Model Define the existing situation Define the required situation List the changes required What is likely to help or hinder the change? How can you get there? What needs to be done? What was the result?