Local protection, global connection Presentation to: PT ABC

2 Who We Are…..

The Generali Group is a leading player in the global insurance and financial markets 68 countries worldwide 60 million clients Over 70 billion Euro of premiums 85,000 employees Over 1.3 billion Euro of net profit It all began in 1831 in Trieste where Assicurazioni Generali S.p.A. was founded. Today Assicurazioni Generali S.p.A. is::  1st insurer in Italy  The biggest Life Insurer in Europe  It has strong financial rating: S&P AA-

Spain 4.7% French 7.6% Germany 8.7% Austria 15% Italy 24.9% Switzerland 4.7% CEE 6.9% China 5.8% Geographic Expansion: Continental Europe and Asia Indonesia

5 What we offer What do they say about us….

Fortune Global 500 – Year 2010: Worldwide Insurance Ranking Based on Revenue (in USD Bio) GENERALI

Forbes Global 2000 – Year 2010: Worldwide Insurance Ranking Based on Sales (in USD Bio) GENERALI

Global Employee Benefit Market Share GENERALI Source: Ernst & Young 2009 Market share survey

9 What we offer Generali Indonesia

Head Office PT. Asuransi Jiwa Generali Indonesia Cyber 2 Tower 30 th Floor Jl. H.R. Rasuna Said Blok X - 5 /13 Jakarta 12950

Key Development Milestone Started Operations in January 2009 Strong Risk Based Capital (481% per Juni 2010) Strong Risk Based Capital (481% per Juni 2010) 110 companies (world best known) Over 34,500 member 110 companies (world best known) Over 34,500 member 560 hospitals in Indonesia 30 international hospitals (Review) 80 employee (4 doctors) 560 hospitals in Indonesia 30 international hospitals (Review) 80 employee (4 doctors)

Active Companies

Active Members

(3) Proactive Claim Management (2) Speed Processing Long Term Relationship Our Business Model Healthier and Productive Employees Healthier and Productive Employees (1) Customized Solutions + GEB Support Group Medical Group Term Life QUALITY OF SERVICE Capacity Free Cover Limit

Serving you better… 3. Easy Tracking Process 1. Easy and Convenience Claim Process 1. Easy and Convenience Claim Process 2. Easy and Faster Registration Process 2. Easy and Faster Registration Process

Cashless Swipe Card Cashless Swipe Card Easy and Convenience Claim Process Provider Network Reimbursement to Generali Indonesia Reimbursement to Generali Indonesia Non Provider Network Customer Paid to Hospital Customer Paid to Hospital

Claim Business Process Verify ID card & Swipe the card Provide Medical Services Provide Medical Services Admission Process Patient Hospital/Clinic

Submit the complete documents Payment Process Verify documents 14 Working Days Hospital/Clinic Generali Indonesia Claim Business Process

Easy and Faster Registration & Tracking Process Regional Office HO Insurance Company Regional Office DIRECT REGISTRATION (Through Generali Indonesia Web - CLICK)

Serving you better… User id Password Generali CLICK xxxxxxxx ACCEPTED Regional Office DIRECT REGISTRATION (Through Generali Indonesia Web - CLICK)

Serving you better… CLAIM POLICY BILLING CASH Regional Office DIRECT REGISTRATION (Through Generali Indonesia Web - CLICK)

CLAIM Serving you better… POLICY BILLING CASH Policy Inquiry Member Registration Claim Inquiry Claim History Billing Due Date Billing Tracking Payment Status Cash Receipt

Serving you better… Single Point Service To Pharmacy Claim & Payment Status to member Wide provider network 7x24 Hour Call center & Emergency Mobile Phone Regional Processing Center

Wider Provider Network (515 local and 30 overseas)  Jabotabek: 260 Provider  West Java: 55 Provider  Bali/NTT/NTB: 25 Provider  East Java: 64 Provider  Middle java : 45 Provider  Papua: 1 Provider  Maluku: 2 Provider  Kalimantan : 16 Provider  NAD: 1 Provider  Riau /Batam: 15 Provider  Sulawesi: 10 Provider  Other Sumatera : 18 Provider  Singapore: 8 Provider  Malaysia: 22 Provider

Serving you better… Wellness Program Claim Profile (Monitoring & Reporting) Claim Profile (Monitoring & Reporting)

26 What we offer CLAIM PROFILE

Claim Facility & Top 10 Preferred Hospital

Claim Profile Total Transactions % Transactions % Amount

Claim Transaction Pattern Employee Spouse Child

The most common In Patient illness

The most common Out Patient illness

Findings and distributions area Java Sea Indian Ocean JAVA ISLAND North LOCATIONS:  Jakarta and surroundings  Bogor and surroundings  Bandung and surroundings  Surabaya and surroundings THE MOST COMMON AILMENTS:  Upper Respiratory Tract Infection  Digestive Disease  Dengue Haemorrhagic

33 What we offer BUSINESS PROGRESS….

Business Progress No of Clients BUMIPUTERA-BOT FINANCE Generali Indonesia – Business Progress

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