Hospitality Operations Objective 3.03 Housekeeping Department

Objective Housekeeping Three major functions of the housekeeping department: Keep the Hotel Clean – State of being free of dirt Sanitary – State of being free from disease Mildew – Fungus that grows on damp surfaces Attractive – Keep room appealing

Objective Housekeeping Six tasks of the room attendant 1. Entering the guest room 2. Cleaning of the guest room 3. Providing guest supplies 4. Reporting Problems 5. Limiting Guest Access 6. Turndown Service

Objective Housekeeping Public areas that require cleaning 1. Hallways 2. Stairs 3. Lobby 4. Lounges 5. Public Restrooms 6. Restaurants 7. Meeting Rooms 8. Banquet Halls 9. Recreation Areas 10. Retail Stores 11. Offices of Hotel Staff

Objective Housekeeping Vocabulary – Part I – Complete and turn in on back of Cryptogram – 3.03 Housekeeping Department Clean Sanitary Mildew Linens – All items made of cloth Laundry – Linens that need to be washed

Objective Housekeeping The Laundry Department has three major tasks: Washing Laundry Care of Linens Inventory of Linens

Objective Housekeeping Role of Executive Housekeeper The Executive Housekeeper is in charge of all housekeeping-related tasks in the hotel

Objective Housekeeping Housekeeping and front office communications House Counts Room Status Security Concerns Guest requests Amenities and Supplies

Objective Housekeeping Vocabulary Part II 1. Occupied 2. Vacant 3. Out – of – Order 4. Contract Housekeeping Services