1. Housekeeping Department

2. Section in HK Department
Rooms
Public Area
Linen & Uniform
Desk & Message
Laundry
Florist
Gardener
Mini Bar

3. Roles and Responsibilities
Room Attendant
Cleaning the guest rooms
Turning down
Taking care the Linen room

4. Roles and Responsibilities
Public Area Attendant
Taking care the cleanliness and tidiness of all the public area, floors, glass windows, walkways, handle, lifts, and etc.

5. Roles and Responsibilities
Linen and Uniform Attendant
Maintaining and taking care of the Staff Uniform. To sort and separate soiled linen and uniforms and send to laundry. To receive clean linen and uniforms from the laundry, sort and place to bins for storage, and distribute to the staff.
Inventory linen and uniform.

6. Resort Uniforms

7. City Uniforms

8. Roles and Responsibilities
Desk and Message Officer
To be a central system of the HK Department by receiving the order/task and distributes to the concerned section.
To control and monitor all room status in the system.

9. Roles and Responsibilities
Laundry
Washing and pressing the guest cloth.
Washing and pressing the staff uniform and all the hotel linen such as bed sheet, pillow case, napkin, curtain, and etc.

10. Roles and Responsibilities
Florist
Arranging the flower according to the order.
Arranging/changing the floral display around the hotel.

11. Roles and Responsibilities
Gardener
Taking care of all the plants around the hotel.
Setting up the garden in the function rooms.
Propagating the plants.

12. Roles and Responsibilities
Mini bar Attendant
Issuing and keeping all recording of mini bar.
Refilling the mini bar stock.

13. Case Study
Last night, the occupancy was 100%. Today, we have 236 rooms checking out. A group of 200 people are checking in at 12:00 noon today. What would you do?