1. LIBER: Closing meeting Credo without which one cannot achieve anything The only irreplaceable capital an organization possesses is the knowledge and ability of its people. The productivity of the organization depends on how effectively people share this human capital with those who can use it.

2. LIBER: Closing meeting So much to do:  Day-to-day work  Knowledge of the collections  New demands and possibilities… What is the changing role of the manuscript librarian?

3. LIBER: Closing meeting Vision  Have your own authentic generalist vision Zdenek Uhlir: Answer to the changes  Avoid detail Jutta Weber: When, Who, What, Why

4. LIBER: Closing meeting Policy  Structure your policy Bettina Wagner: DFG set a good example  Be realistic and selective Martin Bossenbroek: make choices  Be aware of statistics André Bouwman: relate size to tasks Beth McKillop: Key performance indicators

5. LIBER: Closing meeting Marketing & PR  Influence your market Stephen Hartog: positive & professional approach  Know your users Mura Ghosh: listen to your clients  Sell yourselves Anton Korteweg: … and get gifts in return!

6. LIBER: Closing meeting Ways of change  Human factor Eef Overgaauw: proper education  Physical factor Leslie Morris: build one huge central Harvard University library (according to Jan Krikken)

7. LIBER: Closing meeting Preliminary conclusion Scattered picture:  We all have the same problems  We still lack coherent solutions Do not despair: it takes 5 to 10 years!

8. LIBER: Closing meeting Differences between us  Small - large  National libraries - University libraries  Other institutions What connects us...?

9. LIBER: Closing meeting Themes  User orientation  Knowledge management  Crossing borders

10. LIBER: Closing meeting User orientation  Adapting to the user’s needs Difficulties:  Know your users. Who are they? What do they want?  Serious investigation methods wanted!  Interactive means available

11. LIBER: Closing meeting Knowledge management  Professional and personal skills  Education  Curator as two-headed monster:  Content and/or ICT  Specialist and/or generalist  Researcher and/or manager

12. LIBER: Closing meeting Crossing borders  Manuscripts in the virtual world  New possibilities for research and general interest  Connecting the global heritage  Multidisciplinary approach: Added value for all parties involved!

13. LIBER: Closing meeting Suggestion to the expert group  Organize three international working-groups  Analysis, research, working programs  Presentation next conference

14. LIBER: Closing meeting Personal observation  Krikken was right: Never mention the endless task to underpin the need for extra money or more staff. So that’s a DON’T!

15. LIBER: Closing meeting Personal observation DO:  Develop a vision that falls in with the mission of your institute  Take into account what is going on in the rest of the world with respect to content (information, research, technique)  Be aware of developments in government-policy and the society as a whole

16. LIBER: Closing meeting Personal observation DO:  Make the vision tangible: policy targets  Make project plans with clear targets, sharp financial foundations and time-limits One of your targets should be: A Happy Client -> then you will be happy too!