2. Certified NetIQ Salesperson 2015: IT Operations Management Solutions

3. © 2015 NetIQ Corporation. All rights reserved. 3 Welcome! Agenda 1 1 NetIQ IT Operations Management Portfolio IT Operations Management Disaster Recovery Workload Migration Unified Comms & VoIP 2 2 The products = opportunity

4. © 2015 NetIQ Corporation. All rights reserved. 4 Broad Product Portfolio Identity, Security and Governance Management Operations Center AppManager Suite Unified Communications and VoIP Solutions Aegis Cloud Manager PlateSpin Forge PlateSpin Migrate PlateSpin Protect PlateSpin Recon IT Operations Management Identity Manager Access Manager Cloud Access Social Access SecureLogin Privileged User Manager Cloud Security Service Access Governance Suite Compliance Management Platform eDirectory Sentinel Change Guardian Directory and Resource Administrator Secure Configuration Manager

5. © 2015 NetIQ Corporation. All rights reserved. 5 NetIQ Integrated Capabilities Identity and Access Management Automated and secure access fulfillment for the business user and the administrator Security Management Monitoring, reporting and remediation to resource access throughout the enterprise Identity, Security & Governance Management Systems and Application Management Manage and optimize IT services and effectively communicate service level compliance with the business Workload Management Simplify the management of workloads across physical, virtual and cloud environments Service Management Monitor and manage the services across physical, virtual and cloud IT Operations Management Unified Communications & VOIP Monitor and manage unified communications and voiceover IP to help ensure quality of service

6. NetIQ IT Operations Management Solutions

7. © 2015 NetIQ Corporation. All rights reserved. 7 NetIQ IT Operations Management Solutions We deliver software that helps enterprises maximize IT service delivery and efficiency. DISASTER RECOVERY WORKLOAD MIGRATION IT OPERATIONS MANAGEMENT UNIFIED COMMUNICATIONS & VOIP

8. © 2015 NetIQ Corporation. All rights reserved. 8 IT Operations Management Solutions NetIQ AppManager NetIQ Operations Center NetIQ Aegis NetIQ Cloud Manager IT Operations Management Integrate service delivery, systems and application monitoring /management for a holistic view across the entire IT environment.

9. © 2015 NetIQ Corporation. All rights reserved. 9 IT Operations Management Solutions PlateSpin Protect PlateSpin Forge Disaster Recovery Protect workloads with mirror-like performance at a price point approaching tape backup.

10. © 2015 NetIQ Corporation. All rights reserved. 10 IT Operations Management Solutions PlateSpin Recon PlateSpin Migrate Workload Migration Simplify the management of workloads across physical, virtual and cloud environments.

11. © 2015 NetIQ Corporation. All rights reserved. 11 IT Operations Management Solutions NetIQ AppManager VoIP Management Modules NetIQ Operations Center NetIQ Vivinet Assessor NetIQ Vivinet Diagnostics Unified Communications and VoIP Ensure high-quality service for unified communications and VoIP services.

12. IT Operations Management

13. © 2015 NetIQ Corporation. All rights reserved. 13 IT Operations Management Solutions NetIQ AppManager NetIQ Operations Center NetIQ Aegis NetIQ Cloud Manager IT Operations Management Integrate service delivery, systems and application monitoring /management for a holistic view across the entire IT environment.

14. NetIQ AppManager

15. © 2015 NetIQ Corporation. All rights reserved. 15 NetIQ AppManager Monitors a wide variety of IT infrastructure, systems and applications for better performance and availability. Helps IT deal with the challenge of identifying where problems are and where they are likely to arise. For customers who need to: Ensure the availability and performance of critical infrastructure, systems and applications Ensure that monitoring capabilities keep current with policies in fast-changing virtual environments Analyze and report on the IT environment to maintain current performance and plan for the future Troubleshoot and resolve IT problems faster

16. © 2015 NetIQ Corporation. All rights reserved. 16 With NetIQ AppManager, you can... Get a broad view of your environment. Get an end-user perspective when you monitor performance. Use a tool that adapts to your world. Know when something changes…automatically.

17. © 2015 NetIQ Corporation. All rights reserved. 17 NetIQ AppManager Problems and Solutions What hurts But So you can Why? Slow apps / IT systems performance. Monitors performance for IT systems, OSes, infrastructures and applications. Proactively monitor and manage performance to increase productivity. Take care of problems before they impact users and cause complaints.

18. © 2015 NetIQ Corporation. All rights reserved. 18 NetIQ AppManager Problems and Solutions What hurts But So you can Why? Rapidly changing IT environments are disruptive—constant churn. You can automatically monitor policies and exceptions when the environment changes. Troubleshoot as problems come up. Enhance productivity. Save money.

19. © 2015 NetIQ Corporation. All rights reserved. 19 NetIQ AppManager Problems and Solutions What hurts But So you can Why? Some VMs don’t live long enough to be monitored by agent-based tools AppManager can run agentless. Quickly and easily monitor temporary, short-lived VMs for performance. Get the performance you need, even from a rapid “spin up, spin down” VM environment.

20. © 2015 NetIQ Corporation. All rights reserved. 20 NetIQ AppManager Problems and Solutions What hurts But So you can Why? Users complain. You can’t always tell if they should. You can measure performance from user perspectives. Alert IT when performance fails to meet threshold standards. Know what’s legit. Pinpoint problems before you get complaints.

21. © 2015 NetIQ Corporation. All rights reserved. 21 Softcat “Without AppManager, we would be blind to our customers’ IT environments. It gives us great visibility.” —Simon Walker, Managed Services Director

22. © 2015 NetIQ Corporation. All rights reserved. 22 Three Things to Tell Your Customers: Why They Should Buy AppManager Know what broke so you can get back up- and-running as quickly as possible. Measure and fine-tune performance for greater availability. Proactively prevent problems before user productivity is impacted.

23. NetIQ Operations Center

24. © 2015 NetIQ Corporation. All rights reserved. 24 NetIQ Operations Center Provides an integrated dashboard you can tailor to show whatever operative landscapes you need to see to make immediate, effective decisions—from IT to LoB. Clearly see what’s happening, how it impacts business and services, and prioritize responses. For customers who need to: Ensure the availability and performance of IT and business services Identify and prioritize IT response based on impact to the business Turn data silos into integrated information Provide both IT and LoBs with clarity based on roles “See” what’s happening across the enterprise

25. © 2015 NetIQ Corporation. All rights reserved. 25 With NetIQ Operations Center, you can... See everything—based on who you are and what you do. Get the context you need to understand what’s happening in IT and how it impacts what’s important to you. Integrate everything for a complete view of your IT landscape. Prioritize IT responses based on impact.

26. © 2015 NetIQ Corporation. All rights reserved. 26 NetIQ Operations Center Problems and Solutions What hurts But So you can Why? Getting blindsided by outages and bad service performance (despite systems and apps monitoring). You can set up early-warning indicators that alert you when trouble is brewing. Monitor IT service delivery in real time. Set thresholds that align with SLAs. Put an end to surprises.

27. © 2015 NetIQ Corporation. All rights reserved. 27 NetIQ Operations Center Problems and Solutions What hurts But So you can Why? Root causes are difficult and time- consuming to find. You can bring data silos together. See your business as a whole. Pinpoint what’s wrong 90% faster.

28. © 2015 NetIQ Corporation. All rights reserved. 28 NetIQ Operations Center Problems and Solutions What hurts But So you can Why? Too much information, not enough intelligence. Operations Center delivers clear, immediate, actionable intelligence. See exactly what you need to see, whether you’re IT or LoB. Go from flying blind to seeing an integrated view.

29. © 2015 NetIQ Corporation. All rights reserved. 29 Nexus “The benefits of Operations Center were immediate and obvious. We can find minor problems and resolve them before they cause meltdowns months from now.” —Shane Roberts, Director, Managed Services

30. © 2015 NetIQ Corporation. All rights reserved. 30 Three Things to Tell Your Customers: Why They Should Buy NetIQ Operations Center See the impact IT events and performance have on the business. Work with what you have through broad and out-of-the-box integration. Understand performance against service levels.

31. NetIQ Aegis

32. © 2015 NetIQ Corporation. All rights reserved. 32 NetIQ Aegis A toolkit that defines, automates, accelerates and replaces manual IT practices. Turns the most mundane, repetitive tasks into automated processes. For customers who need to: Increase the speed of delivering IT services to the business Improve IT efficiency and productivity Initiate programs to ensure consistency, quality and continuous improvement Eliminate potential compliance breaches caused by manual management errors

33. © 2015 NetIQ Corporation. All rights reserved. 33 With NetIQ Aegis, you can... Improve efficiencies. Reduce service delivery time through automation. Improve the consistency of service. Demonstrate compliance.

34. © 2015 NetIQ Corporation. All rights reserved. 34 NetIQ Aegis Problems and Solutions What hurts But So you can Why? Manual processes make IT the bottleneck. You can automate IT processes. Accelerate IT services. Provide efficient IT response…without becoming part of the problem.

35. © 2015 NetIQ Corporation. All rights reserved. 35 NetIQ Aegis Problems and Solutions What hurts But So you can Why? Can’t maintain consistency, quality and compliance. Automate manual processes. Protect against human error. Improve compliance, reduce the impact of change.

36. © 2015 NetIQ Corporation. All rights reserved. 36 NetIQ Aegis Problems and Solutions What hurts But So you can Why? Can’t accurately track or implement process improvements. Aegis gives you out-of-the-box reporting templates. Identify processes that should be targeted for improvement. Streamline operations. Constantly improve.

37. © 2015 NetIQ Corporation. All rights reserved. 37 NRG Energy “The NetIQ solution saved a full week’s worth of manual work per quarter. To say it’s a paradigm shift is not an understatement.” —Louis Klubenspies, Project Engineer Lead

38. © 2015 NetIQ Corporation. All rights reserved. 38 Three Things to Tell Your Customers: Why They Should Buy NetIQ Aegis Automate labor-intensive IT processes. Drive process efficiency. Protect against errors and inconsistencies.

39. NetIQ Cloud Manager

40. © 2015 NetIQ Corporation. All rights reserved. 40 NetIQ Cloud Manager for Enterprise Use Implement a cloud environment that gives business managers the services they need on the virtual infrastructure you already own. Adds self-service, on-demand provisioning of cloud resources. Adds cost visibility, giving LoBs the information they need to responsibly request and approve workload provisioning. Gives IT an automated system that builds and deploys workloads in minutes. For customers who need to: Rapidly deploy workloads and business services Gain better visibility into the cost structure of virtual IT services to better align costs and service priority Remove the incentive for employees to bypass IT to provision services via a public cloud Provide an alternative to insecure public cloud offerings and the privacy and regulatory- compliance problems they pose Address the sprawl and management challenges of rapidly proliferating VM requests

41. © 2015 NetIQ Corporation. All rights reserved. 41 With NetIQ Cloud Manager, enterprises can... Build your own private cloud. Automate everything it takes to meet cloud-service needs. Control server sprawl by giving users a menu of standardized offerings…and showing how much it costs.

42. © 2015 NetIQ Corporation. All rights reserved. 42 NetIQ Cloud Manager for Enterprise Use What hurts But So you can Why? Can’t deliver IT services fast enough—users turn to public cloud providers. You can provide your own private cloud services. Serve up workloads and business services as fast as cloud vendors do. Provision in minutes, not months. Keep users coming to you.

43. © 2015 NetIQ Corporation. All rights reserved. 43 NetIQ Cloud Manager for Enterprise Use What hurts But So you can Why? Users think VMs are free—and ask for more than they use. Cloud Manager makes costs transparent to users. Help users make informed decisions about how much they really need. Control VM server sprawl.

44. © 2015 NetIQ Corporation. All rights reserved. 44 Three Things to Tell Your Customers: Why They Should Buy Cloud Manager (for Enterprise Use) Get users what they need, when they need it—without contributing to server sprawl. Keep sensitive data and compliance control where it belongs—in house. Let them know what it costs—that “virtual” does not mean “free. ”

45. © 2015 NetIQ Corporation. All rights reserved. 45 NetIQ Cloud Manager for Managed Service Providers Cloud Manager for Service Providers builds a secure, compliant cloud-computing environment on top of existing enterprise-class virtual environments like VMware vSphere and Microsoft Hyper-V, transforming them into true service-based cloud- computing environments—private, public and hybrid. Built from the ground-up for massive scalability, NetIQ Cloud Manager is the perfect solution for service providers of all sizes. For service providers who need to: Offer competitive IaaS cloud services Accelerate growth and lower support costs through customer self service Offer a variety of cloud choices: public, private and hybrid Rapidly on- board new customers

46. © 2015 NetIQ Corporation. All rights reserved. 46 With NetIQ Cloud Manager, MSPs can... Build public, hybrid and private clouds. Automate everything it takes to deliver enterprise-class IaaS. Maximize automation and self service to lower costs and increase revenue margins. Rapidly onboard new customers and provision business services.

47. © 2015 NetIQ Corporation. All rights reserved. 47 NetIQ Cloud Manager (for MSPs) Problems and Solutions What hurts But So you can Why? It takes too long to onboard new customers. Cloud Manager imports workloads into the cloud. Provision workloads immediately…without rebuilding them. Start your revenue stream faster.

48. © 2015 NetIQ Corporation. All rights reserved. 48 NetIQ Cloud Manager (for MSPs) Problems and Solutions What hurts But So you can Why? It takes too long to provision business services. Cloud Manager automates workload provisioning with workflows and self- service catalogs. Give customers a menu of services that can be provisioned automatically. Customers get what they need. You don’t spend hours providing it.

49. © 2015 NetIQ Corporation. All rights reserved. 49 NetIQ Cloud Manager for MSPs Problems and Solutions What hurts But So you can Why? You can’t give customers admin rights to their own virtual environment without them seeing everyone else’s. Cloud Manager multi-tenancy segregates each customer’s virtual environment. Ensure customers have secure access to their (and only their) environment. Stay out of the news.

50. © 2015 NetIQ Corporation. All rights reserved. 50 NetIQ Cloud Manager for MSPs Problems and Solutions What hurts But So you can Why? You can’t brand cloud services with your name. You can, with Cloud Manager. Provide cloud services to your customer…in your own name. Customers should always know it’s you doing the real work.

51. © 2015 NetIQ Corporation. All rights reserved. 51 Vodacom “Cloud Manager translates technology into business sense.” —Richard Vester, Executive Head of Hosted Services

52. © 2015 NetIQ Corporation. All rights reserved. 52 Three Things to Tell Your Customers: Why They Should Buy Cloud Manager (for MSPs) Get your IaaS business up and running quickly. Offer all the options…and do it all in your name…powered by NetIQ. Provision new business services for your customers quickly and efficiently.

53. Workload Migration

54. © 2015 NetIQ Corporation. All rights reserved. 54 IT Operations Management Solutions PlateSpin Recon PlateSpin Migrate Workload Migration Simplify the migration of workloads across physical, virtual and cloud environments.

55. PlateSpin Recon

56. © 2015 NetIQ Corporation. All rights reserved. 56 PlateSpin Recon A virtualization planning and analysis solution. Takes the guesswork out of what’s really available in the data center. Shows exactly how much capacity is there and where, so IT can plan how to use it most effectively. Not just a “peak usage” snapshot but a true picture of usage over time. For customers who need to: Make sure your disaster-recovery environment is going to work to the performance levels you expect Track resource utilization and other metrics for infrastructure initiatives (reduce power consumption, free up rack space, etc.) Plan server- consolidation or workload migration initiatives Maximize virtual resources to meet business or infrastructure goals

57. © 2015 NetIQ Corporation. All rights reserved. 57 With PlateSpin Recon, you can... Collect data over time across thousands of servers. Pack more VMs into a host without causing contention. Don’t just guess—know how workloads will perform in the target environment. Create multiple custom scenarios, then choose your best option.

58. © 2015 NetIQ Corporation. All rights reserved. 58 PlateSpin Recon Problems and Solutions What hurts But So you can Why? Consolidation ratios are lower than you expected them to be. Recon analyzes and plans to ensure you can maximize your available resources. Pack more VMs into a host—without causing resource contention. Make the most of your resources.

59. © 2015 NetIQ Corporation. All rights reserved. 59 PlateSpin Recon Problems and Solutions What hurts But So you can Why? Inefficient use of recovery resources. Recon gives you recovery scenarios that align to your RPOs. Protect more workloads with fewer resources. Meet or lower RPOs and budget goals. Align recovery, cost and business priority.

60. © 2015 NetIQ Corporation. All rights reserved. 60 PlateSpin Recon Problems and Solutions What hurts But So you can Why? Can’t maintain optimal resource utilization over time. You can continually optimize the distribution of server workloads. Keep up with change. Stay optimized. Keep an optimized environment for optimal performance.

61. © 2015 NetIQ Corporation. All rights reserved. 61 Essent “The value to our organization over time could easily be in the order of hundreds of millions of euros.” —Marco Spoel, Project Manager, IT Infrastructure

62. © 2015 NetIQ Corporation. All rights reserved. 62 Three Things to Tell Your Customers: Why They Should Buy PlateSpin Recon It’s a real-world view of actual usage. Keep on top of it all—maintain efficient resource utilization going forward. Don’t just guess. “Try on” the consolidation scenarios that work best for your data center.

63. PlateSpin Migrate

64. © 2015 NetIQ Corporation. All rights reserved. 64 PlateSpin Migrate Powerful workload portability solution: Automates the movement of server workloads over the network between physical servers, virtual hosts and image archives. Remotely decouples workloads from the underlying server hardware (including OS, middleware, apps and data) and streams those workloads to and from physical, virtual or image targets. For customers who need to: Consolidate large numbers of servers or migrate large numbers of workloads Relocate or consolidate data- center sites (or both) Implement server consolidation, green data-center initiatives and other cost-cutting projects Migrate new servers at hardware lease end-of-life (EOL) cycles

65. © 2015 NetIQ Corporation. All rights reserved. 65 With PlateSpin Migrate, you can... Consolidate and move with minimal downtime. Fully automate consolidations and migrations. Migrate workloads even over poor-quality WANs... …Or bypass slow, expensive WAN lines altogether: Do staged migrations.

66. © 2015 NetIQ Corporation. All rights reserved. 66 PlateSpin Migrate Problems and Solutions What hurts But So you can Why? Migrations are time consuming, error prone and very costly. Migrate automates the entire process. Process up to 40 workloads simultaneously from a single server. Do more and faster migrations with less effort and risk.

67. © 2015 NetIQ Corporation. All rights reserved. 67 PlateSpin Migrate Problems and Solutions What hurts But So you can Why? You never know if workloads are going to work once you migrate them. Migrate Server Sync makes testing part of the migration process. Test and validate the quality of the migration at any time. Migrate and know you’re golden.

68. © 2015 NetIQ Corporation. All rights reserved. 68 PlateSpin Migrate Problems and Solutions What hurts But So you can Why? You’ve got a lot of different platforms to migrate. Migrate supports multiple OSes, hypervisors and physical servers. Use just one tool to migrate pretty much everything. Make it simple.

69. © 2015 NetIQ Corporation. All rights reserved. 69 PlateSpin Migrate Problems and Solutions What hurts But So you can Why? You’re using WANs. And it’s expensive. Do staged migrations instead. Save an incredible amount of time and money. Because WANs are “stupid” expensive. And shipping isn’t.

70. © 2015 NetIQ Corporation. All rights reserved. 70 Atos Origin “We were able to complete 61 migrations…saving an average 4 hours migration time per server.” —Joris Haverkort, Product Manager

71. © 2015 NetIQ Corporation. All rights reserved. 71 Three Things to Tell Your Customers: Why They Should Buy PlateSpin Migrate Let the wizard do it. One tool does it all. Don’t just hope it will work—know it will.

72. Disaster Recovery

73. © 2015 NetIQ Corporation. All rights reserved. 73 IT Operations Management Solutions PlateSpin Recon PlateSpin Protect PlateSpin Forge Disaster Recovery Protect workloads with mirror-like performance at a price point approaching tape backup.

74. © 2015 NetIQ Corporation. All rights reserved. 74 Then Do Disaster Recovery with PlateSpin Uses virtualization to replicate and rapidly recover whole server workloads—including data, applications, middleware and operating systems. In the event of production-server outage, just power workloads on in the recovery environment. For customers who: Are looking for a cost- effective, high- performance disaster recovery solution for mid-tier Windows and / or Linux workloads Recognize the need to protect workloads that are currently under protected Cannot tolerate latency when it comes to recovering workloads and services Have experienced downtime soft costs or data losses Don’t have the staff to maintain a remote site or IT expertise focused on disaster recovery

75. © 2015 NetIQ Corporation. All rights reserved. 75 With Disaster Recovery with PlateSpin, you can... Do rapid, cost-effective recovery for every workload. Recover from outages with the click of a mouse. Manage the entire thing remotely. Know it works (and how well it works) before it has to.

76. © 2015 NetIQ Corporation. All rights reserved. 76 Disaster Recovery with PlateSpin Problems and Solutions What hurts But So you can Why? Disaster recovery is expensive. You don’t need mirrors. Use VMs instead. Use what you have to protect both physical and virtual product servers…without buying duplicate hardware. Protect all of your workloads, not just a few.

77. © 2015 NetIQ Corporation. All rights reserved. 77 Disaster Recovery with PlateSpin Problems and Solutions What hurts But So you can Why? Traditional backup solutions are slow to restore. Quickly boot warm-standby VMs to restore service. Get users back to work as quickly as possible. Don’t stop working just because there’s an outage!

78. © 2015 NetIQ Corporation. All rights reserved. 78 Disaster Recovery with PlateSpin Problems and Solutions What hurts But So you can Why? You just don’t have time to test. Easy one-click testing boots to a safe virtual sandbox environment. Test your recovery workloads any time, as often as you want to. Know restore will work the way you need it to.

79. © 2015 NetIQ Corporation. All rights reserved. 79 Disaster Recovery with PlateSpin Problems and Solutions What hurts But So you can Why? Hiccups during restore extend downtime. When do you stop troubleshooting and fail over? PlateSpin gives you a fully functioning environment you can always fail to. Take the time you need to fix problems before restoring. No need to hesitate or risk failure.

80. © 2015 NetIQ Corporation. All rights reserved. 80 Euler Hermes “We simply click to select the virtual image we want to restore.” —Olivier Berline, Systems Engineer

81. © 2015 NetIQ Corporation. All rights reserved. 81 Three Things to Tell Your Customers: Why They Should Buy PlateSpin Disaster Recovery Solutions Use virtual machines to “mirror” workloads inexpensively—costs less to protect more. When everything else goes wrong…make sure this isn’t one of them. Get back to business pretty much immediately.

82. © 2015 NetIQ Corporation. All rights reserved. 82 Disaster Recovery Options: PlateSpin Protect or PlateSpin Forge Protect: Software that integrates with and leverages an existing VMware environment For customers who already have a VMware virtual infrastructure in place Can protect up to 200 physical or virtual workloads Can replicate physical workloads into VMware SRM Forge: A hardware appliance that can be plugged into any network Provides a turnkey approach that works just about anywhere Can protect up to 40 or more workloads per appliance A good fit for smaller organizations or those with less technical expertise What they both do: Address the same business issue the same basic way.

83. © 2015 NetIQ Corporation. All rights reserved. 83 Case Studies for Selling Disaster Recovery On- or off-site protection for remote and branch offices Departmental backups that are separate from overall IT backups Add-on for identity products—backing up that solution set

84. © 2015 NetIQ Corporation. All rights reserved. 84 First, Plan to Succeed With PlateSpin Recon Use PlateSpin Recon to analyze in advance just how much can you protect against the levels of performance need to achieve.

85. Unified Communications & VoIP

86. © 2015 NetIQ Corporation. All rights reserved. 86 IT Operations Management Solutions NetIQ AppManager: Unified Communications and Network Device Add-on NetIQ Operations Center Vivinet Assessor Vivinet Diagnostics Unified Communications & VoIP Monitor and manage unified communications and voiceover IP to help ensure quality of service.

87. © 2015 NetIQ Corporation. All rights reserved. 87 NetIQ Unified Communications and VoIP Solutions Monitors the entire Unified Communications (UC) and Voice-over (VoIP) infrastructure and applications, including components from multiple vendors. Helps customers plan and minimize risk, measure quality of service for improvement, and pinpoint problems that cause service outages or quality issues. For customers who need to: Maximize the quality of UC/VoIP services Measure UC/VoIP performance for improvement efforts Expand from voice operations to more advanced UC solutions Reduce the risk of a high-visibility failure of a UC/VoIP deployment or expansion

88. © 2015 NetIQ Corporation. All rights reserved. 88 With NetIQ Unified Communications and VoIP Solutions, you can... Assess your current network or VoIP readiness. Monitor and remediate communication quality in real time. Respond to (and remediate) problems with an automated tool. Know how your systems are performing.

89. © 2015 NetIQ Corporation. All rights reserved. 89 NetIQ UC/VoIP Solutions Problems and Solutions What hurts But So you can Why? Difficult to monitor all the different parts and pieces that your solution is built on. NetIQ UC/VoIP gives you a complete lifecycle management solution. Manage it all from a single console, using a single tool. Decrease complexity and cost.

90. © 2015 NetIQ Corporation. All rights reserved. 90 NetIQ UC/VoIP Solutions Problems and Solutions What hurts But So you can Why? Getting blindsided by user complaints of poor voice quality. Proactive monitoring tells you when you have a problem. Immediately identify and correct the problems that impact quality. Fix it before users have to complain.

91. © 2015 NetIQ Corporation. All rights reserved. 91 NetIQ UC/VoIP Solutions Problems and Solutions What hurts But So you can Why? Network and system changes cause UC/VoIP problems. AppManager continuously collects and analyzes all of your systems. Spot trends in usage and quality patterns. Keep problems from turning into failures.

92. © 2015 NetIQ Corporation. All rights reserved. 92 “As more of our operations move offshore, it is increasingly important for us to have a clear view of service outages so we can address them as quickly as possible without affecting the service we provide to the end user. What we are aiming for is a get-it-right- the-first-time approach.” —Noel Morgan, Application Support Specialist, British Telecom

93. © 2015 NetIQ Corporation. All rights reserved. 93 NetIQ AppManager: Unified Communications and Network Device Add-on Modular UC/VoIP performance management for: Avaya Cisco Microsoft Lync Session Initiation Protocol (SIP) Server for other UC/VoIP phones (like Polycom) www.netiq.com/products/unified-communications-and-voip- management/features/appmanager_modules_voip.html

94. © 2015 NetIQ Corporation. All rights reserved. 94 NetIQ Vivinet Assessor Piloting a UC/VoIP deployment can be daunting. NetIQ makes it easy. Before you invest, assess.

95. © 2015 NetIQ Corporation. All rights reserved. 95 NetIQ Vivinet Diagnostics A troubleshooting tool that quickly pinpoints call quality problems in UC/VoIP networks...and tells you how to resolve them.

96. © 2015 NetIQ Corporation. All rights reserved. 96 NetIQ Operations Center Delivers a holistic view of your UC/VoIP and mixed-IT environment. See what's working, what's not, and how to fix it.

97. © 2015 NetIQ Corporation. All rights reserved. 97 Three Things to Tell Your Customers: Why They Should Buy NetIQ Unified Communications and VoIP Solutions Assess UC/VoIP readiness before you deploy. Keep it healthy over time with full lifecycle management. Know there’s a problem before users complain.

98. © 2015 NetIQ Corporation. All rights reserved. 98 © 2015 NetIQ Corporation. All rights reserved. 98 +1 713.548.1700 (Worldwide) 888.323.6768 (Toll-free) info@netiq.com NetIQ.com Worldwide Headquarters 1233 West Loop South Suite 810 Houston, TX 77027 USA http://community.netiq.com

99. This document could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein. These changes may be incorporated in new editions of this document. NetIQ Corporation may make improvements in or changes to the software described in this document at any time. Copyright © 2015 NetIQ Corporation. All rights reserved. ActiveAudit, ActiveView, Aegis, AppManager, Change Administrator, Change Guardian, Compliance Suite, the cube logo design, Directory and Resource Administrator, Directory Security Administrator, Domain Migration Administrator, Exchange Administrator, File Security Administrator, Group Policy Administrator, Group Policy Guardian, Group Policy Suite, IntelliPolicy, Knowledge Scripts, NetConnect, NetIQ, the NetIQ logo, PSAudit, PSDetect, PSPasswordManager, PSSecure, Secure Configuration Manager, Security Administration Suite, Security Manager, Server Consolidator, VigilEnt, and Vivinet are trademarks or registered trademarks of NetIQ Corporation or its subsidiaries in the United States and other countries.